Hi,
I can see that your order was sent on the 7th and arrived on the 11th, i appreciate this is longer than the expected delivery time on 48hr service, however this is not a guarantee and occasionally in some extreme cases Royal Mail may take a day or two longer.
Apologies for any inconvenience caused.
“When I ordered the bolts from your web site it said that there would be three supplied - was very disappointed to only receive a single bolt - will not be using again”
“I emailed 3 times to advise I had ordered the part in error but you still sent it. I am keeping it so I do not have the cost of returning it. As you did not respond to my initial issues I will not be inclined to use you again.”
Hi,
Sorry to hear this regarding your order. I have been unable to locate any emails from the email address used when placing your order. We endeavour to cancel all orders before dispatch, however sometimes our orders are sent prior to us reading your message.
Please feel free to drop me an email so we can get a return sorted out for you. My email address is tom@bikeparts.co.uk.
I look forward to hearing from you.
Kind regards,
Tom
