“I am sorry but really disappointed with service from Bikeparts.co.uk. I ordered 2 brake pads (£24 each) and only received one. Bikeparts did send a video as evidence that 2 looked like they were packaged, however couldn't be 100% sure that it was my order. Meanwhile, Bikeparts blamed the delivery service and the delivery service blamed Bikeparts. Meanwhile, I am down a set of brake pads. Little to no follow up from Bikeparts. So unless they get back to me and send me what I ordered I would not recommend the company”
“Unfortunately my review is negative. Received one pack of brake pads whereas ordered two. Bikeparts did send me video that looked liked two were packed (little hard to see and no confirmation parcel was mine) and that I should take it up with delivery company. I do feel they should still take responsibility and send me another pack - I did pay for 2 (and need 2 - front and rear), wherever the fault lies. Still trying to argue my case but unless I get what I ordered they only get 1 star and I will never buy from them again. Sorry”
“I received a notification that the part shipped on 30th May, it is 9th June and still not arrived. Little/ No info on website and no response from the sales team when I queried delivery.
If I get my order, I will not use this company again.”
“I had an email confirming shipment on 30th May, it is now 8th June and have not received my order.
Tracking on the website does not provide and detail.”
“10 days after placing an order, still no part has arrived. Despite trying to communicate that I want to cancel the order I keep getting emails asking me to leave a review, but no response to my message about cancelling my order.”
“Ordered an incorrect part by mistake. Sent emails for 3 days to cancel order. Called on day 4 to be told its shipped. Posted item back still waiting for refund. Correct part part ordered after however came quickly”
“Unfortunately can't review products as they are currently lost in royal mails postal system.
I will update IF and when they arrive.
(The one star review is for Royal Mail, NOT Bikeparts.)”
“I ordered a bike part which was marked as delivered when tracking the item however, this never arrived. I’m trying to get this situation resolved but I’ve been told I should check it’s not with someone else which is the first thing I did.”
“Been 11 days and a still waiting for my item, they sent it out twice with no number on address so been returned twice. Today it was meant to be delivered to local post office and item has been returned again.”
Hi,
Thank you for your review, The reason this was sent out with no house number was down to the address not being filled out correctly when the order was placed. Our shipping label is created using the exact information provided by yourself which was unfortuantely an incorrect address. This was then rectified by another being sent, before the incorrectly addressed parcel got back to us. This was done as a gesture of good will to get you back on your bike as soon as possible.
We feel we have done our best to rectify an issue that was not made by ourselves.
“After receiving the wrong part and returning it for a refund, I was told I would have to pay more to purchase the same part because they had put it at the wrong price.”
“I spent over £180 front mech was left out of box got accused on phone of being dis honest said they had footage of it going in box but still never recieved and no refund.”
Hi,
As we discussed on the phone, we have CCTV cameras at all packing stations and barcode scans on all products to prevent issues like these occuring. We asked if the box was opened or had any damage before looking into the CCTV footage. As you confirmed that the box was all in tact and delivered in the exact state as when we sent it out, we continued to review the cameras. Everything was present when the order left us leading us to believe that everything did in fact arrive.
