Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.77

4.8 Rating 5,966 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 2nd January 2026

1509

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't actually got my flooring yet, sure it will be amazing, but just wanted to say, Amanda has been so helpful changing my delivery dates and was very quick to answer. Not like some companies. Thankyou”

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Posted 3 years ago

“The vinyl is lovely but it arrived with some damage. I emailed with details of the damage and it was resolved very quickly and they were most helpful. Couldn't have asked for a better service and I'll use them again and recommend them to colleague and friends too.”

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Posted 3 years ago

“I spent time choosing a design to best suit my bathroom. A potential problem arose. I contacted Best4Flooring and was treated courteously and professionally by an after sales representative, whose clear intent was to resolve any issue. At no time did I feel Best4Flooring were not interested, on the contrary the after sales representative was forward to communicate with me to assist in a satisfactory outcome.”

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Posted 3 years ago

“My flooring arrived this morning,perfectly packaged and delivered in a timely manner.The flooring is beautiful and exactly as l had expected from the photographs. Customer service from Chloe and Abbie has been excellent.Thsnk you so much.”

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Posted 3 years ago

“Flooring has been placed in the kitchen and is not fit for purpose. The floor can not be cleaned as is not stain resistant. Customer service was terrible to be told this is not covered in the guarantee. If the flooring is not stain resistant this should be made clear before ordering”

Helpful Report

Posted 3 years ago

Hi Jade, We are sorry to hear you are not happy with your flooring. As discussed, it is in the specification on our website that the vinyl is not stain resistant: https://www.best4flooring.co.uk/highlander-mcphee-sheet-vinyl-flooring Please let us know if there as anything else we can do to help.

Posted 3 years ago

“Great product and easy to fit!”

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Posted 3 years ago

“Very efficient Thank you”

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Posted 3 years ago

“Sample tile sent very quickly. I used to live in Edgeley, Stockport so I'm going back to my roots so to speak!”

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Posted 3 years ago

“I had ordered vinyl for my kitchen, as the refurbishment was ongoing I wasn’t able to check the vinyl immediately. The floor had been latexed and the fitter immediately found damage to the vinyl and said he couldn’t fit it as the damage would be in the centre of the kitchen floor I was absolutely gutted it was such a lovely vinyl and the perfect colour however after contacting best4flooring I had a full refund they are amazing and could put many companies to shame. Well done best4flooring I would recommend you to anyone wanting flooring with a top notch service.”

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Posted 3 years ago

“I purchased the candy striped lino and must say it is a superb quality product and highly recommend it. Also, I commend the Best 4 Flooring first class sales and customer service teams for their excellent and effecient support from order to delivery. Makes one very happy customer.”

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Posted 3 years ago

Thanks so much for your kind words. We are so glad you like your flooring and really appreciate the feedback.

Posted 3 years ago

“Ordered our flooring yesterday from a sample that we ordered. It came this morning and has been fitted, it is a beautiful flooring, and of an amazingly high quality We absolutely love the floor”

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Posted 3 years ago

Hi Emma. Thank you for your feedback it is much appreciated. If you need any assistance with any future orders please get in touch and we will be more than happy to help. Regards, B4F

Posted 3 years ago

“Great service from Best4Flooring. As soon as I saw the lino, I knew it was for my kitchen. Looks super and has brightened up the room. Very fast delivery. Just waiting now for samples to order more lino, for my hall and bathroom, from this company. The sample of lino is a great size, just about A4 size.”

Best4Flooring 5 star review on 15th June 2022

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Posted 3 years ago

Hi Erinn, Thank you so much for attaching an image of the Gustavian 01 vinyl in your kitchen, it looks fantastic! Best Wishes, B4F

Posted 3 years ago

“What an terrible and absolutely awful costumer service ! The same lady named clarisse pretending to be the costumer service provider and the manager. She had no idea what tiles were available on the website. She had no idea how the tiles looked like , why work in costumer service if you don’t want to help the costumers . Looks like she doesn’t want this company to do well . I was looking for plain tiles to match the patterned tiles The lady I spoke to categorically told me that they don’t do any type of plain tiles which was wrong information given to me and as I checked again and saw plain tiles I called again to ask for help and suggested that there are plain tiles, she then went back on her statement and started calling it as personal preference rather than admitting that she gave me wrong information . I only suggested that your company should invest in automated service as costumer care isn’t aware of tiles availability rather than apologising She was very rude and pretended to be the manager and hung up the phone . Cancelling orders shows extreme incompetence and arrogance of the company who is unwilling to take any sort criticism to make themselves better at their job !”

Helpful Report

Posted 3 years ago

Hi Kay, You spoke to one of our customer service team who advised that the tile you were enquiring about was not a completely plain tile and advised you to order a sample so that you could have your own opinion and to ensure that this tile was right for you. When you were not happy with this service and proceeded to shout and suggest that the team were incompetent, when we were trying our best to help you, the office manager then picked up the phone on behalf of the CS member that you spoke to, to advise that we would be ending the call as we have a zero tolerance policy when a customer is abusive towards our staff members, this is the reason we then cancelled and refunded your order, as was explained in an email to yourself. I hope you manage to find the flooring you require Kind regards, Best4Flooring

Posted 3 years ago

“Great range of products and spot on customer service.”

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Posted 3 years ago

So glad you are happy with the service received. Please do not hesitate to get in touch if we can offer further assistance with your flooring.

Posted 3 years ago

“Nice vinyl, fast delivery”

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Posted 3 years ago

Hi Radka, Thank you for your review. We are glad you like your vinyl! Best regards, B4F

Posted 3 years ago

“I've booked delivery date on Thursday. Received a message from whatever system or whoever said it will be delivered on Wednesday, I return the phone number and text back I'm not home and request again it must be delivered on Thursday. They just ignore your request and deliver as their convenience! Customer service is absolutely BAD! That "Emma" said never receive my message, and just re-schedule delivery to Friday ! No sorry, no apology. Seems like it's my fault of not being here waiting for their royal delivery to come. When you sent them back the screen shot of the messages back and forth. Emma told me that the system can't handle return message. So the message is one direction only and you have to do as they told you to, no objection. And you got punished and never get it the date you want! Don't bother to buy anything from Best 4 Flooring. Service is BAD BAD BAD BAD BAD. No star should be given, I give 1 star because it don't allow me to write the review if no star given. Very Very Very angry and unhappy customer.”

Helpful Report

Posted 3 years ago

Hi Frances, Please accept our apologies with regards to the inconvenience this has caused you. Unfortunately, our tracking system is only outwards and we do not receive communication back. I can see that no delivery date was chosen when you placed your order so we put this on a standard delivery of 3 working days as was requested when choosing your delivery option. I can confirm after Emma spoke to you, that your delivery is out for today as agreed in your call. We are glad we got this resolved and hope you enjoy your flooring. Kind regards, Chloe

Posted 3 years ago

“Emma in customer service was excellent. Really set the standard as to what customer service should be.”

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Posted 3 years ago

“Best4flooring Ltd were true to all their promises. They put their selves in your perspective and treat you as they would like to be treated. I emailed Best4flooring and told adhesive item was missing from the order. Less than an hour later Chloe replied and told me I would find down the centre of the roll. I cannot fault this Com. Mind you I haven’t looked yet. (that’s confidence)”

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Posted 3 years ago

Hello Ron, Thank you very much for the glowing review. I am pleased to hear that you are happy with the service we provided. I will pass your feedback on to Chloe. Kind Regards, Emma

Posted 3 years ago

“I am so impressed with the customer service and the very swift, professional way everything happened from first telephone call, to the prompt delivery. Thank you, I believe I spoke to Chloe.”

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Posted 3 years ago

Hi Sharon, Thank you for your fantastic review. We are so glad you like your flooring and were happy with the service you received. Kind regards, Best4Flooring

Posted 3 years ago

“,,,, ,,,, ,,”

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Posted 3 years ago

Best4Flooring is rated 4.8 based on 5,966 reviews