Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 12,888 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 12,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Several weeks ago I tried on a pair of ankle boots in the Inverness branch of Beggs. As they didn't have my size, the assistant kindly offered to have a pair in my size sent to the shop from the Peterhead branch of Beggs. The assistant wrote down the order in their Customer Order book before I paid in full. I was assured that if the ankle boots weren't suitable I would be refunded. Ten day later , I had an email from the Inverness Branch to say that the order had arrived. I collected the ankle boots and the assistant re-assured me that if they weren't suitable then I could return them, but to bring in the dispatch note which was inside the parcel. I took the boots home but decided they were too big and returned them in the original packaging . along with the dispatch note to the shop the next day. There followed, what can only be described as a "haggle" over the refund. The manager told me that as I hadn't brought my original receipt, the order couldn't be traced as all sales are completed via an i-pad and it would be very difficult to trace orders made months ago. She also pointed out (correctly) that it is the responsibility of the customer to look after the original receipt Eventually the assistant refunded me the money but I felt embarrassed by the whole episode. I am a keen internet shopper but realise that shops still play an important role in everyday life and keep both communities energised and people in jobs. I could just have easily ordered the shoes online. There would have been a secure paper trail and I could have been refunded without any fuss . I have bough many pairs of shoes from Beggs in the past but this experience has put me off. I won't be going back.”

Helpful Report

Posted 8 years ago

“I ordered navy shoes........you sent me black ones. What can I say. You employ idiots.”

Helpful Report

Posted 8 years ago

Begg Shoes is rated 4.9 based on 12,888 reviews