I paid for next day delivery as I wanted the shoes for a wedding 4 days later. The shoes did not arrive. After contacting the team I was informed they had gone to the wrong customer. A computer refund would be made, or they could send another pair. As it would be to late I purchased another pair of shoes locally and requested a refund. Several days later a pair of shoes arrived. I then had to take time out to return them. Tracking the shipment I saw them arrive in the store but still no refund and have emailed to see when this will be processed. So very disappointed that I’m still having to chase a refund and the shoes did not arrive in time.