Several weeks ago I tried on a pair of ankle boots in the Inverness branch of Beggs. As they didn't have my size, the assistant kindly offered to have a pair in my size sent to the shop from the Peterhead branch of Beggs. The assistant wrote down the order in their Customer Order book before I paid in full. I was assured that if the ankle boots weren't suitable I would be refunded. Ten day later , I had an email from the Inverness Branch to say that the order had arrived. I collected the ankle boots and the assistant re-assured me that if they weren't suitable then I could return them, but to bring in the dispatch note which was inside the parcel. I took the boots home but decided they were too big and returned them in the original packaging . along with the dispatch note to the shop the next day. There followed, what can only be described as a "haggle" over the refund. The manager told me that as I hadn't brought my original receipt, the order couldn't be traced as all sales are completed via an i-pad and it would be very difficult to trace orders made months ago. She also pointed out (correctly) that it is the responsibility of the customer to look after the original receipt Eventually the assistant refunded me the money but I felt embarrassed by the whole episode. I am a keen internet shopper but realise that shops still play an important role in everyday life and keep both communities energised and people in jobs. I could just have easily ordered the shoes online. There would have been a secure paper trail and I could have been refunded without any fuss . I have bough many pairs of shoes from Beggs in the past but this experience has put me off. I won't be going back.