Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 11,981 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 11,981 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 13th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was placed and then I later found out that the shoes were unavailable.”

Helpful Report

Posted 4 years ago

Hello Barbara Thank you for taking the time to leave a review and I am sorry to hear that you were not entirely happy with your experience on this occasion. Very occasionally when we process orders, we find that an item has been sold through in the time it took between the order being placed and the order working its way through our system. In these instances we always try to offer an alternative style or colour for replacement. If a suitable alternative style cannot be found, we will inform the customer of a full refund for the order. I see that your order has now been fully refunded. I hope that you are able to confidently shop with us in the future, so that we can demonstrate our excellent products and service to you. If I can be of further assistance, please contact me at info@beggshoes.com Kind regards Faith Customer Service

Posted 4 years ago

“I have not yet received the shoes”

Helpful Report

Posted 4 years ago

Hello Mary Thank you for taking the time to leave a review and I am sorry to hear that you are still waiting to receive your parcel. We are proud to offer a very speedy dispatch time and our delivery partners Royal Mail provide an excellent service almost all of the time. I am sorry to hear that on this occasion you have not received this excellent service. I have checked the tracking information and I can see that delivery was attempted on November 4th. Your local post service EPG left a notice about how to arrange redelivery or collection. I would recommend contacting your local post depot with your tracking number to find out if they can redelivery your parcel. If I can be of further assistance, please do not hesitate to contact me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 4 years ago

“I am very upset because as of today I have still not received my boots. I would appreciate your help. It looks like they arrived in Chicago and then nothing!!! Thank you. Gaye Mckinney”

Helpful Report

Posted 4 years ago

Hello Gaye Thank you for taking the time to leave a review, and I am sorry to hear that you are still waiting to receive your parcel. I have tracked your parcel and I can see that the parcel is still in transit to you, with a further update from USPS since your review was posted. Our delivery partner Royal Mail and USPS have excellent service almost all of the time, and I am sorry that on this uncommon occasion you have not received this excellent delivery service. I have sent you an email with further information and I look forward to hearing from you. Kind regards Faith Begg Shoes

Posted 4 years ago

Hello Gaye Thank you for taking the time to leave a review and I am sorry to hear that you were still waiting to receive your parcel. I checked the tracking information and it looks like it had been updated since you left your review. I have sent you an email with more information and hope to hear from you soon. Our delivery partners Royal Mail and USPS have a normally excellent service and I am sorry to hear that on this occasion you have not experienced this excellent delivery service. If I can be of further assistance, please do not hesitate to get in touch by emailing info@beggshoes.com Kind regards Faith Begg Shoes

Posted 4 years ago

“Very disappointed with my new shoes that are leaking after only wearing three times Not fit for purpose very expensive mistake”

Helpful Report

Posted 4 years ago

Hello Mrs Gillian Owen Thank you for taking the time to leave a review and I am sorry to hear that you are not happy with your purchase. We are really concerned to hear that your new shoes leaked and we would like to investigate this further. It would be great if you could get in touch with our Customer Service team, so that we can resolve this or recommend care products to prevent this from happening again. Looking forward to hearing from you. Kind regards Faith Begg Shoes info@beggshoes.com

Posted 4 years ago

“Very quick delivery. Lovely school shoes at a good price.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review and for your kind words on our delivery and products. I notice that you have left a one star review - a negative review - and I wonder if this was intentional? If I can be of assistance in any way, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Begg Shoes

Posted 4 years ago

“The zipper on the left boot was so damaged. The top was twisted and the zipper was unuseable. When i went to return the boots, the shipping was $37.50. I sent an email to your website and you wanted proof of my shipping charges, when it is visible on the package itself. As i stated. I did however send a copy of my bill from the post office. Spent almost as much on shipping as i did on the boots...”

Helpful Report

Posted 4 years ago

Hello Sue Thank you for taking the time to leave a review. As we have discussed, we are now waiting to receive the faulty boots back in our care and we will process a full refund for your order, as well as reimbursing you for the cost of returning the boots to us. Thank you for clarifying that the price of the shipping charges is on the parcel. Some couriers do not include this information on the parcel so we need to ask for the proof of shipping charges in the form of a receipt. We are in the process of setting up a new US Returns label system for our US customers, as we recognise that returns shipping costs can be steep. We hope to have this system in place this week, and we hope our US customers will benefit greatly from it. We look forward to receiving your returned boots, and we will soon be in contact with you directly to arrange the reimbursement of the shipping costs. We take pride in the goods and service we offer to both our store customers and online customers. I hope that in the future you feel confident to shop with us again, so that we can demonstrate our excellent service to you. If I can be of further assistance, please do not hesitate to contact me at info@beggshoes.com Kind regards Faith Customer Services Begg Shoes

Posted 4 years ago

“Wont use them again poor product and poor service and too expensive”

Helpful Report

Posted 4 years ago

“1. Unable to track for almost 3 weeks since despatched. 2. box was totally damage upon receiving 3. the shoes top part right side stitch came out after 3rd day of wearing it, send it for shoe repair I have no time to complain coz it make me more stress and decided not to send it back coz it will cost me more paying the shipping. What a terrible experience”

Helpful Report

Posted 4 years ago

“Love my boots I am a size 7 but 6fits this our.my third boots I am just waiting to see what they bring next love them”

Helpful Report

Posted 4 years ago

Hello Mrs May Salla Thank you for taking the time to leave a review, and I am happy to hear that you love your new boots! I see that this is a one star review, and I am just wondering if you may have selected one star in error? I hope you continue to love your new boots, and if there is anything I can do to further assist you, please let me know by contacting info@beggshoes.com Kind regards Faith Customer Service Begg Shoes

Posted 4 years ago

“I have NOT RECEIVED THEM!!! Where are they?!?!”

Helpful Report

Posted 4 years ago

Hello Adrienne Thank you for taking the time to leave a review and I am sorry to hear that you are still waiting to receive your parcel. I have checked your tracking information and it looks like they were delivered on 10th September at 6.58 pm. Please can you confirm if you have received your parcel by emailing info@beggshoes.com? Looking forward to hearing from you Kind regards Faith Customer Service Begg Shoes

Posted 4 years ago

“Order placed August 14th, nothing received, tracking not updated from royal mail. Have emailed Begg shoes with the only reply being they can raise an enquiry after 25days with royal mail. Poor, poor customer service. Would not reccomend or use again.”

Helpful Report

Posted 4 years ago

“I have yet to receive my shoes”

Helpful Report

Posted 4 years ago

“Never received the item.”

Helpful Report

Posted 4 years ago

Hello Eyal Thank you for your feedback, sorry to hear the shoes have not arrived with you in Israel. I have raised an investigation with Royal Mail as to the missing delivery and will message you direct once we have a conclusion. Kind regards, James

Posted 4 years ago

“We are waiting for conformation of the return of these shoes. They were the wrong fit.”

Helpful Report

Posted 4 years ago

Hello Anita Thank you for your feedback, I can confirm these have been refunded today, with an email being sent to you to confirm this. If there is anything else you require please don't hesitate to ask. Kind regards, James Customer services Begg Shoes

Posted 4 years ago

“I never received my package. I understand the shoes were sent with a signature required. Of course I WORK, so the USPS left a note. Went to the post office - no shoes anywhere. Someone got a nice pair of shoes - but it was NOT ME! 😰”

Helpful Report

Posted 5 years ago

“This pair fit differently (smaller) than my two previous purchases of the same brand and same size. But returning them to UK would be a hassle.”

Helpful Report

Posted 5 years ago

Hello, I am sorry you have not had a more positive experience of the shoes you purchased from us. We have a wide variety of brands who offer various shapes (lasts), and some brands have different shapes which don't always fit as well despite being the same size. There are lots of advantages to shopping with us from overseas including saving money by not having to pay VAT on goods and shopping from a wide selection of European designers not readily available outside of Europe. Unfortunately shipping costs for both outward and return journeys are not one of these advantages, but I hope you consider shopping with us in the future Kind regards Begg Shoes

Posted 5 years ago

“I have never taken delivery. What is the status of my order!!! I cannot review what I have not received”

Helpful Report

Posted 5 years ago

“STILL WAITING TO RECEIVE MY SHOES”

Helpful Report

Posted 5 years ago

“Still I have not received my bugatti shoes... Its been 25 days”

Helpful Report

Posted 5 years ago

Hello Daniel Sorry to hear your order has not arrived yet. As your order is to Oman delivery can take 30 days and looking up your tracking number it is currently in delivery. I hope you enjoy your Bugatti shoes once they arrive. Kind regards, James

Posted 5 years ago

“So far I have not received my order”

Helpful Report

Posted 5 years ago

Hello Elizabeth Thank you for your feedback. I can see the item is still in transit with your local courier in South Africa and should be with you shortly. I have sent you the tracking information in a private message. I hope you enjoy your new shoes once they arrive. Kind regards, James

Posted 5 years ago

Begg Shoes is rated 4.9 based on 11,981 reviews