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Begg Shoes Reviews

4.9 Rating 11,981 Reviews

98 %

of reviewers recommend Begg Shoes

Company Reviews

Product Reviews

4.9

Based on 11,981 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 13th April 2024

Carla Trott Le****

Begg Shoes 5 star review on 30th March 2024

Begg Shoes 5 star review on 21st October 2023

Begg Shoes 5 star review on 21st October 2023

Sandra Mickevic****

Begg Shoes 5 star review on 11th October 2023

Begg Shoes 5 star review on 24th September 2023

Lisa Bourbon****

Begg Shoes 5 star review on 10th September 2023

Mrs Jill Bart****

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wore the boots once only and then gave them away. They were agony to wear. This is the second pair of shoes from this shop that have been unwearable.”

Posted 2 years ago

Hello, Thank you for taking the time to leave a review and I was sorry to hear that the shoes were unsuitable for you. Rieker shoes are popular for their comfort and excellent value, so I was surprised to hear that these boots were painful to wear. I would like to investigate this further with you as we want to ensure the comfort and care of all our customers. I have sent a private email separately and hope that I can help resolve the issues you found with these boots. I hope our service and delivery have otherwise been satisfactory. Looking forward to finding a way to help Kind regards Faith Begg Shoes

Posted 2 years ago

“Shoes have not arrived yet”

Posted 2 years ago

Dear John Thank you for taking the time to leave a review and I am sorry to hear that you are still waiting for your order. Upon further investigation, I can see that your order is for a preorder item which has not yet arrived into stock from our suppliers. I have found an alternative colour for you and I have contacted you privately about this. If I can be of further assistance, please do not hesitate to get in touch. Kind regards Faith Begg Shoes

Posted 2 years ago

“Sized wrong. Ordered my size. About 1 1/2 inches too big. Foot swam in it. Loved leather and support but I thought sized wrong. So sorry to have had to send back.”

Posted 2 years ago

Hello Martha Thank you for taking the time to leave a review and I am sorry to hear you were unhappy with the sizing of this particular style. I see that this was shipped to the US, and all the styles on our website are in UK or EU sizes only as we are a UK based company. I have contacted you directly to offer further assistance as well as alternative styles that you might be interested in. Kind regards Faith Begg Shoes

Posted 2 years ago

“I have not received them yet. 30.12.21. Probably not your fault.”

Posted 2 years ago

“I ordered many weeks before Christmas and it was a present for my elderly mother. The item was out of stock, but I was assured by email that it was on order. They took my payment and then ... nothing. Eventually, I followed up to ask about the status of my order. The response was that they were not able to provide it after all and would I like one of a selection of options instead? I didn't want any of the alternatives and requested a refund. This all happened over a period of about 6 weeks, so not satisfactory at all.”

Posted 2 years ago

Hello Thank you for taking the time to leave a review and I was sorry to read that you were not happy with the service provided. I hope I can clarify some details about our pre-order option on the website. When an item is available for pre-order on our website, it means that we (Begg Shoes) have placed an order with the supplier to recieve this item. The item is then available for customers to pre-order or reserve ahead of its delivery to us. This allows customers to reserve their size, which can be very useful if sizes sell out quickly. Unfortunately in this instance, our suppliers informed us that they were no longer available to provide the item to us. This in turn meant that we could not provide the item to customers and those with affected orders were contacted as quickly as possible and offered alternatives or a refund. I see that my colleague contacted you on the 5th December with alternative suggestions and that you accepted the refund. I apologise if you felt let down by our service but I hope that our swift refund once we were notified of the issue was acceptable. If I can be of any further assistance, please do let me know at info@beggshoes.com Kindest regards Faith Begg Shoes

Posted 2 years ago

“I purchased a pair of boots from Begg website. Due to the inconsistent sizing chart US vs EURO when compared to EURO sizes purchased in USA, the boots did not fit. Too large. In order to get a refund / exchange, the postal charge was 3 times more than original purchase price of boots. I paid $94.00 and the postage to return was $247.00. Customer services resolutions as follows 1. find a family member or friend that might get could wear and pay me. 2. Advertise on Facebook marketplace in order to try and get some of my money back. 3. Search for cheaper method of postage in order to return. I am very disappointed and have given to Begg Shoes $94.00 for a pair of boots that I cannot wear. I wear size 8 euro 39 in USA Begg shoe sizing 8 is between 39 and 40 As recommended by Rieker customer service, I tried on Rieker shoes at local shoe store at Sound Feet Shoe Store in Greenville NC was sized a 40 EURO. They did not have the boot I ordered on line in stock. I assume there is a difference in the sizing between Rieker athletic shoe and Rieker boots. Buyer beware of ordering from United Kingdom. If you need to return/exchange the return postage is 3 times what you pay for the item. I feel the postage cost being excessive to return item should be noted in Begg return policy. Very dissatisfied customer.”

Posted 2 years ago

“Never recieved the item. Emailed customer service and the lady said it's been delivered and asked me to go and ask neighbours incase delivered to wrong address. Utterly horrific to ask me to knock around on neighbours doors especially when there is no Signature on delivered item. Will never purchase again.”

Posted 2 years ago

“I love the shoes, but cant buy any more because i payed on top of the shipping rate 75 euro extra for taxes because you left the EU”

Posted 2 years ago

“The shoes fell apart which turned out to be a manufacturing error and I had to cut them up. I then had to chase for my refund as it wasn’t processed correctly in the 1st place”

Posted 2 years ago

“Sorry to have to say this, but neither the Primigi waterproof boots, nor the Ecco waterproof boots, that I bought last year, were waterproof! ‘Waterproof’ equals dry socks, not soaking wet ones 😡 Don’t make unsubstantiated claims!”

Posted 2 years ago

“I have not received my purchase which was ordered on 9th August. Sent an email and have not got a reply”

Posted 2 years ago

“I ordered a pair of shoes online and they were not saying they were out of stock, one week later I received a refund minus $10 due to a currency conversion change. If the website showed they were out of stock I would not have ordered them. I think is is totally unacceptable and would not order through this company again”

Posted 2 years ago

“Absolutely horrendous service!!!! I asked and paid for a size 39 and got sent a size 38!!!!! Now I'm told I have to pay to send the wrong size back,or they will not sent the size I asked/paid for!!!! They will not send my size until they get the wrong size back,and I got no apology!! Will never buy from this site again!!!”

Posted 2 years ago

“I ordered my shoes 26 days ago and still haven’t received them or an explanation as to what has happened, very disappointed and will never order with this company again”

Posted 2 years ago

“Very disappointed. Visited shop in Perth, ordered and paid for the size and colour of shoes as they did not have in stock. Received a call to advise the shoes were in the shop. Travelled to Perth to collect, the shoes were the wrong colour ! Advised it was an error and the correct colour would be delivered direct to my home. A few days later l received a call to advise that they were now out of stock. We had a 50 mile round trip to collect the shoes and got nothing. Very dissatisfied with the service as l asked if they did have them in that size and colour and was assured they did !! A very unhappy customer”

Posted 2 years ago

“Bought a pair of shoes got a call 3 days later to say they actually did not have the size required and still waiting a week for a refund not impressed as the money came out instantly and should not take a week to be refunded”

Posted 2 years ago

“4 weeks and still awaiting my order.”

Posted 2 years ago

“Shoes were way too big. I had to return them and pay $40 for shipment. Not ok!!!!”

Posted 2 years ago

“Not received the shoes will be contacting them for a refund”

Posted 3 years ago

“I ordered a pair of infant Sketchers using the provided size chart, only to be sent the wrong sized trainers. When I phoned to ask why this was the case, the assistant simply said"Oh well thats coz the Sketchers use a different sizing chart". I asked whether there was an exchange process, to which i was told no. I was then told that I needed to pay £2 to return the goods. Not great and I won't be returning as a customer.”

Posted 3 years ago

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Begg Shoes is rated 4.9 based on 11,981 reviews