Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 874 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mattress was excellent, the bed looked good, but the drawers were a different colour to the rest of the fabric. A replacement was sent, but arrived broken. Another replacement was sent and they were too small and a third replacement was sent which was also broken. I've given up now and have resorted to buying valance sheets to hide the drawers. Definitely WON'T be buying from BFD again. Customer Service tried their best under the circumstances.”

Helpful Report

Posted 9 years ago

Hi Ms Rowe, apologies for the issues you've had, we'll be reviewing this item of stock. Please could you contact our Customer Service Team on 0800 917 6518 so that we can put this issue right for you. We appreciate your feedback.

Posted 9 years ago

“I ordered the bed as had family coming ,it only just arrived in time but a leg was broken ,as I needed it that night we had to screw it ,which has not held so I have a useless bed frame .I wrote to you about this but no reply,I have since emailed and sent another photo ,still no reply ,as I said in my email I have PTSD depression and co morbid anxiety which in my case means I can't answer the phone or makes calls ,I rarely leave the house ,I am now seriously anxious about this and want my money back ,you can collect the frame or I will get it dumped ,still no answer!,I heard from customer service last Wednesday so I emailed back and they have not had the decency to reply”

Helpful Report

Posted 9 years ago

Hi Ms Cook, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this issue right for you. We appreciate your feedback.

Posted 9 years ago

“Sadly there is no rating less than poor. The bed arrived badly damaged. Into our third week after returning the bed, we are still awaiting a refund of our money, despite our phone calls and emails. I would highly recommend staying away from this company! When I left this feedback a few days ago, I was advised by email to contact customer services. Well, I spent the last four days calling. My calls have been routinely dropped, nobody could find any evidence of a collection being requested or of the return being received back in the warehouse. So they have on a number of different occasions promised to call back. I've not received one call back. Today I called up and got through on the fifth attempt. I then refused to put the phone down and insisted that I was left on the line until it was sorted. Only when I emailed the courier's proof of pick-up was the box miraculously found in the warehouse. I have been promised a full refund by tomorrow. We'll just have to see if this materialises. Otherwise I will be disputing this through my credit card. The lesson to be learned is that this company undercuts the rest, but delivers rubbish and then holds onto your money.”

Helpful Report

Posted 9 years ago

Hi Mr Barford, please could you contact our Customer Service Team on 0800 917 6518, so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“A shambles”

Helpful Report

Posted 9 years ago

Hi Mr Palfrey, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“Bed itself was good when it turned up. Did not deliver on the day they stated, took a day off work to await delivery wasted. Customer services not helpful, don't answer calls, when you get through fob you off and do not offer any help. Will avoid this company at all costs in the future.”

Helpful Report

Posted 9 years ago

Hi Ms Watson, we're sorry that your delivery was delayed and that you'd taken a day off work. We will feed this back to our Dispatch Team and make improvements. We appreciate your feedback.

Posted 9 years ago

“I ordered a bed on 3 sept, it is now 21 November and it still hasn't arrived. I keep been given delivery dates, only to be told at the last minute the bed is not available. I have arranged a day off work to wait for one delivery which never happened, and arranged someone to be at home for the second proposed delivery, which also never happened. I currently do not have a new proposed delivery date, having only been told it will be after 30 November. It would be nice to know what is happening - if I will ever get the bed I ordered, Or should I just request a refund and look elsewhere.”

Helpful Report

Posted 9 years ago

Hi Merrell, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“I didn't receive everything I ordered, ie. I ordered a headboard with the divan and mattress which never arrived. I was told the bed would be assembled for me which never happened, and customer service was terrible as one ever answered the phone or returned a message. Regards Vena Banga”

Helpful Report

Posted 9 years ago

Hi Ms Banga, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“Ordered bunk beds, moving into new house from overseas and needed beds for our girls. Organised for beds to arrive on day of moving in. Opened box to find one of the bed heads broken. It took 1.5 months for a replacement to arrive. Girls sleeping on bed with straps holding it together and could not put as bunks meaning small room was even smaller. All sorted in end but very poor service. It was a supplier issue for them but they sold me the bunk.”

Helpful Report

Posted 9 years ago

Hi Mr Payne, we're really sorry for the issue with your bed. We have fed this back to our suppliers, and we will be making improvements.

Posted 9 years ago

“The slats on the bed keep falling out of there holes (so the mattress falls though to the floor would not recommend”

Helpful Report

Posted 9 years ago

Hi Mr Playford, we're really sorry that there is an issue with the slats on your bed. Please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“There is a saying.. you get what you pay for... bed factory have re-invented that and it now reads..' no matter how much you pay we only manufacture cheap and rubbish' dont waste your time and money here.... better of going to somewhere like argos.. I ordered a bed on special offer with a mattress included. It is very poorly made! the material feels beyond cheap and mattress quality is horrible.”

Helpful Report

Posted 9 years ago

Hi Mr Beriwal, although the Flamenco is one of our lowest price divans, our beds are manufactured to high standards in our UK based factory. We would like to understand why you feel it is poorly made, and if there is an issue we would like to put it right for you. Please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 9 years ago

“Di, 15 Sept 2015 11:59 am Hi Cecilia, I have spoken to them (bed Factory) on the phone twice, handed over the tenants emails and phone numbers and they STILL HAVE NOT called to arrange anything. Kind Regards, Minnie Frangiamore Property Management dd: 020 7313 2695 m: 07984 032 848 t: 020 7229 1643 e: minnie@ross-sloan.com”

Helpful Report

Posted 9 years ago

Hi Ms Gorenflos, one of our Customer Service Team will be in touch so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“DO NOT USE THIS COMPANY. ... U HAVE BEEN WARNED! !!! We ordered an ottoman small double base. When it arrived on the day they said it would, I noticed after the delivery men left that the base was faulty. I phoned them back straight away, they advised I take pictures of the damage and send to them which I did. They agreed to exchange after seeing the damage. When the 2nd ottoman arrived it was also damaged and at this stage this is where their so called customer service completely broke down. The person I was dealing with stopped answering my emails or my telephone calls. I managed to speak to someone else who said they would not replace for a 3rd time. I ended up keeping the base because I couldn't be bothered with the hastlle . If I could rate them -10 I would I will never ever use this company again. Please use a different company save yourself endless calls and emails.”

Helpful Report

Posted 9 years ago

Hi Ms Rooney, we're really sorry about the poor service you've received. We would always replace damaged goods regardless of the amount of times. We're sorry that this hasn't been the case and will investigate why. On very rare occasion suppliers may have a bad batch of frames that are sent out unchecked. We will feed this back to them and make improvements. One of our Customer Service Team will be in touch so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“The bed is rubbish it hurts my back my ribs n my neck I called bed factory to exchange or get my money back from 2 weeks ago goin 3 weeks n no one got back to me”

Helpful Report

Posted 9 years ago

Hi, we really sorry that there's an issue with your bed, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“Both beds collapsed within days. I had to nail the springs in. Terrible quality”

Helpful Report

Posted 9 years ago

Hi Ms Darcey, we really sorry that there's an issue with your beds, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“This is my complaint for my recent order with you of two beds. The service you have provided, is - to be honest - totally and wholly unacceptable. I have placed my order with you initially primarily because of your "next day delivery" You contacted me the next day and informed me that delivery will not take place the next day, rather on the 7th - over four weeks later!! Sine this delay was causing a lot of inconvenience, you promised and reassured me that it really will be delivered on the 7th. I therefore waited the whole day for the expected delivery, however it never arrived. I called you and was told that "really sorry - we should have called.." I definitely agree that you should have called but even more importantly the actual fact that you did not keep to your own commitment is nothing but shocking. To make things worse, you then committed that it will certainly arrive on Thursday. Again I stayed in the entire day - the 2nd day (!!) but I was totally dismayed to find out, upon delivery, that only one of the two beds arrived. This is just unacceptable, and I must stress, that I have never experienced such a poor service, unreliable and unprofessional to its extreme. During the week I called several timed to complain and speak to a manager, and at all times I was told that the manager will get back to me. I am still waiting for this phone call. I am rather shocked about this and will request a substantial compensation for this highly unsatisfactory service. I am sure you understand my deep disappointment in your firm and my severe inconvenience caused directly by your ongoing delays and incompetent service. I look forward hearing from you soon, and not just your generic reply”

Helpful Report

Posted 9 years ago

Hi Ms Patcas, we really sorry that you're unhappy with our service. We would like to understand where we went wrong and how we can put it right for you. Please could you call our Customer Service we're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“This has to be the worse company I have ever used , first their website was wrong so my order was delayed , then they sent the wrong item, then on the third attempt they sent two items and both had beeen damaged so we still didn't have a bed after three weeks , they also promiced a gift of a duvet that never arrived . Avoid .”

Helpful Report

Posted 9 years ago

Hi Ms Mabbutt, we're sorry for the mix up with your order, we will feed this back to our customer service team and make improvements. I will ask one of our team to make sure your duvet is dispatched. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Delivery let your company down. Wasted a couple of days off work waiting for item and the delivery company's lame excuses why they could not deliver on day agreed. For that reason I will not use your company again. Change the delivery company and I will do.”

Helpful Report

Posted 9 years ago

Hi Ms Griffiths, we're sorry for the delay with your delivery, we do our utmost to try and meet the preferred delivery day of our customers, we will feed this back to our delivery team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“I bought a bed from this company on a friday which advertises next day delivery i mis-spelt birmingham and emailed them 10mintues after my purchase they emailed back saying this was ok and that they would deliver bed on tuesday as it was bank holiday i was ok with this. Waited in tuesday no bed delievered called them and they said that because it was bank holiday they only picked the order up today so they will deliver thursday, waited in thursday no bed.... Called them they said they'd call me back 4 hours later they called me back stating the bed was out of stock! Crap communication will never use this conpany ever again! Did not even recieve an appology from anyone, they took my money knowing that they never had it in stock and then had the cheek to tell me i'd paid for the item not that they took the money !!! They advertised it as in stock!! So took nearly a week to receive no bed.”

Helpful Report

Posted 9 years ago

Hi Ms Edinborough, we're sorry for the lack of communication regarding the out of stock bed, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“The service provided by this company was shocking. The Mattress & Bed frame was supposed to be delivered on a thursday, on the Wednesday I get a phone call saying they had forgotten to process the bedframe, so will get it sorted urgently and it will be delivered Friday before 12:00pm. It didn't come. I rang up at 11:00am asking where the Frame was and they said it was still in the depo, will ring them and then ring me back. Got to about 2pm heard nothing so I rang YOU. I got an automated message saying you are now closed and have been since 12:30! Absolutely shocking service. Will never recommend this company!”

Helpful Report

Posted 9 years ago

Hi Mr Urciuoli, we're sorry for the delay with your frame, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“Absolutely appealing service. The delivery was a joke I took a day off work and they never turned up. They lied that they had been, it was appealing service. They even supposed to take away the old mattress they never di. They promised to do it at a later date and never returned my class. Never ever use again easier to use someone with a good service delivery. Don't be sucked in by the pride .”

Helpful Report

Posted 9 years ago

Hi Ms McNiel, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

Bed Factory Direct is rated 3.9 based on 874 reviews