Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 874 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was as expected , but on receiving bed frame, it was damaged and very rusted, it was damaged in quite a few places. It was replaced but to be honest there are still some damages to it. I would assume that the stock is either damaged or second hand.Not impressed. No discount was offered.”

Helpful Report

Posted 9 years ago

Hi Ms Barr, we're sorry for the damaged frame, our Customer Service Team would have happily sent you a further replacement. We can understand though hat this would have been inconvenient. We will feed this back to our suppliers and make improvements. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“The frame is lighter than I thought and the slots are made of easy breakeable wood. This hasn't given me problems for now, time will say. I wouldn't let someone over 60 kg sleep on it though. The mattress is firm as stated. The delivery was disappointing. The mattress should have arrived after one day, but it did after two weeks like the frame. I was made aware that it was out of stock AFTER buying it. Not fair!”

Helpful Report

Posted 9 years ago

Hi Ms Guerra, if you do have any issues with the bed please could you contact our Customer Service Team on 0800 917 6518 so that we can put this issue right for you. Apologies for the delay in delivery of the frame. We appreciate your feedback.

Posted 9 years ago

“My first impressions on Bed factory direct were good, the staff in the store were first class excellent customer service but then when the bed was delivered my opinion changed, the 2 guys who delivered the bed were not very professional, they just dragged the stuff and dumped it then left, upon reading the terms and conditions sheet they left it stated that they would build the beds to which they did not do either, they looked like the hated there job and could not be bothered! not impressed at all. but as I said before the staff in the store were great very helpful and got me great deal and great beds!”

Helpful Report

Posted 9 years ago

“Had to wait 4 weeks longer than expected for delivery due to manufacturing delays. I would likely have gone elsewhere if I had known of this before placing and paying for my order. However, products purchased and follow up customer service were fine.”

Helpful Report

Posted 9 years ago

Hi Ms Elston-Green, we're sorry for the delay in delivering your bed. We will feed this back to our Manufacturing Operations and make improvements. We appreciate your feedback.

Posted 9 years ago

“When the bed arrived we found it was not up to a good standard so had to wait foir replacement when that one arrived they was still a part of the bed missing which did arrived after waiting a week for it”

Helpful Report

Posted 9 years ago

Hi Mr Johnstone, we hope that the replacement bed and part are up to standard, if however you feel it isn't or there is anything else we can help you with please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 9 years ago

“Bed is only ok. Suede had marks I had to wash off. System for fitting together two halves of divan is fiddly and badly designed. Getting delivery was a nightmare. Twice I took half day off work and they failed to appear. Third time it did come as expected but they did not warn me and luckily I rang them the night before so could get a house sitter.”

Helpful Report

Posted 9 years ago

Hi Ms Ormerod, we're sorry about the service you received, we will feed this back to our team and make improvements. We appreciate your feedback.

Posted 9 years ago

“The customer service was excellent; easy to order and communication from company was personal and friendly. Well done. The product wasn't of as good quality as the service. When assembled onto bed, the headboard was still wobbly and while it looked good I think it's days are numbered. It's not substantial enough to sit up in bed and lean against. So, disappointing.”

Helpful Report

Posted 9 years ago

Hi Ms Mackie, we're sorry that your headboard isn't sturdy, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“The delivery was good, but the quality of the product fell below a reasonable standard. After Sales Service, so far, has been poor.”

Helpful Report

Posted 9 years ago

Hi Mr Murthwaite, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“The bed is very good, the price was excellent. No complaints there. Delivery was disappointing, hence only 3 stars. Ordered for next day delivery (as we needed a bed urgently), then told it was out of stock and would take a few days. The next day we were advised it would after all be delivered sooner. We stayed in all day (from 08.00 to 22.00) but nothing arrived. As I said, disappointing.”

Helpful Report

Posted 9 years ago

Hi Ms Kempton, we're sorry for the delay with your bed. We will feed this back to our Dispatch Team and make improvements. We appreciate your feedback.

Posted 9 years ago

“Enjoying the bed, but very VERY missleading as you don't get the backboard. I chose this bed mainly because of the backboard and all they said was it's only there to make it look better. Disappointing! When they delivered they delivered only half the base to start with as well, but sorted it quickly, which we're very thankfull for. Just a bit weird all together”

Helpful Report

Posted 9 years ago

Hi Ms Ohlen, we're glad you're happy with your bed. Most of our divan beds require the headboard to be purchased separately. We're working to ensure that this is stated clearly on every product. Please accept our apologies. We appreciate your feedback.

Posted 9 years ago

“The bed and mattress and super value, and great products that I would happily pay more for. However, I do have to score down a little as an item (duvet) was left off my delivery and only turned up a few days later! It was intended to be used straight away, so we had to jugs use a blanket for the first couple of nights - not good! No compensation/refund was offered either, which disappointed me in terms of customer service.”

Helpful Report

Posted 9 years ago

Hi Ms Murphy, we're sorry that your duvet arrived after your bed. We dispatch products as they become available, and sometimes direct from suppliers, so we can't always guarantee that they will all arrive together. We appreciate your feedback.

Posted 9 years ago

“The delivery was rubbish. I ordered a week in advance to make sure I got it on the day I needed it. Took a day off work etc and it never arrived but wasn't informed until that day.”

Helpful Report

Posted 9 years ago

Hi Ms Oak, we're sorry for the delay with your delivery. We will feed this back to our delivery team and make improvements. We appreciate your feedback.

Posted 9 years ago

“The bed itself is lovely however i asked for the bed to be delivered on a friday and they tried to delivery it on monday and tuesday, both days i work and so my neighbour had to take it for me. I didn't put the bed up straight away and only recently have, but in the final stage i found that there were no slat holders and had to spend a further £40 to buy boards so i could lay the mattress on the bed. I have tried several times to ring bed factory direct to ask for some slat holders so i can have the proper base for my mattress however i have never been able to get through. So an extra £40 down and no slat holders :(”

Helpful Report

Posted 9 years ago

Hi Ms Mansfield, we really sorry that there's an issue with your bed, please could you contact our Customer Service team so that we can put this right for you. We will also feed this back to our suppliers and make improvements. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 9 years ago

“Deliver drivers at first would only assemble bed if we paid then £10 we refuse and said we would do this ourselves, They then said the would assemble for £5, again we refused, finally they said they would do it for free. again we refused and asked them to leave we are pleased with the bed and sales staff , but your carrier were very pushy in their attempt to get us to pay extra ...”

Helpful Report

Posted 9 years ago

Good afternoon Sean. We are very sorry that you have had such an unfortunate experience with the courier. We do not expect companies, operating on our behalf, to behave in such a manner. The role of this courier is simply to make the delivery. They do not have any authority from ourselves to request payment in any way from our customers. Please be assured that this will be taken up with the company concerned to ensure it does not happen again. Kind regards The Bed Factory Direct

Posted 9 years ago

“Hi, I don't normally write reviews but am compelled to write one now. Although the product itself, in my case 2 simple double beds and mattresses, are great.. The courier service you are using to deliver to London (and other parts of the UK presumabely) is a complete and utter disaster. XDP express are so awful and incompetent that it will deter me from ever buying from bed factory direct again. If you want returning customers I suggest you change your courrier service. There's a reason they are giving you such a good deal.. They are sh**”

Helpful Report

Posted 9 years ago

Hi Mr Goldsmith, we're sorry for the poor delivery service you received from XDP, we are constantly reviewing our couriers and we will feed this back to our delivery team and make improvements. We’re glad that you are pleased with your mattresses. We’re always willing to use a different courier on request by a customer so please don’t hesitate to shop with us again. Once you’ve placed your order you can call or email and we will use another carrier. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

Helpful Report

Posted 9 years ago

“dissappointed tried to call and no call back,as still didnt recieve my protector sheet which i paid for not good customer service at all”

Helpful Report

Posted 9 years ago

Hi Ms Serbouti, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 9 years ago

“It was alright but fitting was not complete that was disappointing for me”

Helpful Report

Posted 10 years ago

“Website ok not the easiest I've used. But delivery a nightmare I ordered 5 mattresses & 3 head boards. I had 1 headbd come 1st delivery day when they said delivery would come, that was slightly damaged. Then after phoning 5 mattresses came, the day after that the order was completed. Mattresses fine but we think quality of headbd's not good. Needed these is a hurry so could not return.”

Helpful Report

Posted 10 years ago

Hi Mr Smith, we're sorry for the delay with your headboards, we will feed this back to our team and make improvements. The headboards are our very basic option, as such this may be reflected in the quality. However if you feel they are defective in any way please contact us on: 0800 917 6518 (re-open Tue 9am-5pm) and we will be this right for you. We're glad you're happy with the mattresses.

Posted 10 years ago

“Very quick service, only down side was when it was delivered the packing had a really bad smell”

Helpful Report

Posted 10 years ago

Hi Ms Ratcliffe, apologies for the smell, we will feed this back and make improvements. We appreciate your feedback.

Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 874 reviews