Bearing Boys Reviews

Name: Bearing Boys
Address: Unit 8 Mission Road, Rackheath Ind Est, Rackheath, Norfolk
Rating: 4.91

4.9 Rating 6,231 Reviews

99 %

of reviewers recommend Bearing Boys

4.9

Based on 6,231 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Bearing Boys 5 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shipping prices are stupidly high for small items.”

Helpful Report

Hi Jack, Thank you for your feedback. The shipping charges are a carriage charge which include a combination of the shipping cost, packaging and warehouse staff. We are very competitive on our bearing prices and prefer to keep them as low as possible rather than incorporating the other costs into our Bearing prices as other competitors do. Kind Regards, Bearingboys Ltd

“After over 1 week I am still waiting for this item to be delivered?”

Helpful Report

Hi David, Sorry to hear this. I can see your parcel was sent out the same day, Unfortunately, Parcelforce have been unable to deliver the goods to you. I have sent all of the details over to you on email. Any further issues, please contact us directly so that we can get this resolved for you. Thank you. Bearingboys Ltd

“Thermometer and replacement both faulty probably due to transport in horizontal position”

Helpful Report

“Ordered some stop collars for my 1/4 endmills and first set only turned up with 1 of them being 1/4, after speaking with bearingboys they sent me out another set and these were wrong again had to drill them out.”

Helpful Report

“Hello, I've still not received the order. Hopefully it will eventually turn up?”

Helpful Report

Good morning Simon, Apologies your order has not turned up yet. I can see you have selected the Royal Mail option. Unfortunately, Royal Mail are striking at the moment which is causing quite a few delays. Hopefully the goods will turn up in the next few days. Kind Regards, Kelly.

“not as advertised”

Helpful Report

“I've rated you 'poor' because 5 mins after placing my order I realised I'd probably ordered the wrong size belt. I immediately rang up and was told no problem to cancel the order and refund cost. Later I received an email stating the belt was being despatched. I rang again to be told that the cancellation was noted and the item would not be despatched. It turned up a few days later and I still have it. Nothing wrong with the belt itself but it is likely to be too small.”

Helpful Report

Hi Roger, Thank you for the feedback. Apologies for the inconvenience. I believe this has now been resolved. Kind Regards, Kelly Rutterford.

“Ordering was easy and delivery was quick. The belt provided was not a Dunlop belt as ordered and snapped whilst installing. Hopefully, this will be refunded”

Helpful Report

“Ordered some O-Rings, was delivered someone else's order, I called BB and they told me they would send out my O-Rings, after a week of waiting I called back to cancel the order as I'd bought some elsewhere in the meantime.”

Helpful Report

“I ordered 2 belts for my Burgess band saw. They arrived quickly but the "teeth" on the belts were too big for the drive sprocket. I sent an email but got no response. I then returned the belts at my expense, hoping for a refund. Again, no response. The belts weren't that expensive and I can afford to lose the money but I'm not satisfied with this company and will avoid in the future. I've now sourced the belts from another vendor.”

Helpful Report

“firstly, can't believe the reviews on this company. My opinion only, but ordered twice, failed to deliver twice. Products not on the shelf, as you are led to believe. Another great website that promises a lot, but literally, delivered zero on time, as far as my company is concerned. Wasted a complete weekend without the bearings we needed. Very expensive. In my world ex/stock means you can go to the shelves and pick up. E/stock in your suppliers is not the same.”

Helpful Report

“Now there are several reasons for companies to claim the poor delivery of product. When the charge of delivery is excessive, then it should arrive on time. Unfortunately my products are still out there somewhere. Who knows maybe Santa will find them”

Helpful Report

Hi Chris, Sorry to hear this, we have now contacted you directly to resolve this issue.

“bearings lost or slow delivery with royal mail opposition got same product here in 2-3 days”

Helpful Report

Hi Richard, Sorry to hear this, we have now contacted you directly to resolve this issue.

“Bearings have still not arrived eight days after urgent purchase, not very happy about that. They were in stock and dispatched the next day. Project seriously held up as a result.”

Helpful Report

Hi, Sorry to hear this, we have now contacted you directly to resolve this issue.

“Unfortunately, we haven't received the belts yet as sent to the wrong postcode, not sure where they are at the moment. Customer services could only advise that they'll either turn up or they will be returned to them.”

Helpful Report

“I order 6 items and only 2 arrived I rang and was told the despatch and not made a mistake didn't like this as it suggested that I was not telling the truth I would be reluctant to order again”

Helpful Report

“I don't like giving negative reviews. The receptionist was really helpful but the people picking the bearings off the shelf were, if I was kind, unlucky. I asked for 2 sealed bearings and got one sealed, one insealed. The next two deliveries were unsealed so I kindly pointed it that the serial number on the box of sealed bearing was identical to the unsealed, so maybe not entirely the packers fault. After a special notice was attached to the order to actually check the contents of the box before processing I finally recieved a sealed bearing in the post. A sealed bearing. Not the sealed bearing. There is no maker's mark on it. Just a random bearing in a plastic bag with no box. I've given up. I'll fit the unbranded bearing and hope for the best.”

Helpful Report

“Firstly they sent only 5 bearings instead of 50 and charged me for the 50 , this was for next day delivery the package arrived 7 days later . Then the package was delivered to the wrong flat . Well done 👍 I’m impressed 😤”

Helpful Report

“The service was excellent as the bearings were delivered next day. However when I came to use them they were both completely glued up. Had to spend some time cleaning and lubricating them to get them to move freely. I know they were economy but that shouldn’t mean they are bad. I was on the verge of returning them when one then the other finally freed up”

Helpful Report

“The Bushes sent did not accept 10mm rod, I can only assume they are 3/8" Imperial internal diameter? Luckily I had a length of 3/8" Diameter rod I could use. Gary”

Helpful Report

We’re really sorry to hear you have received the wrong item. On the chance that you are sent something wrong please let us know directly so that we can get the correct item to you as soon as possible. Kind regards Natalie

Bearing Boys is rated 4.9 based on 6,231 reviews