Bearing Boys Reviews

Name: Bearing Boys
Address: Unit 8 Mission Road, Rackheath Ind Est, Rackheath, Norfolk
Rating: 4.91

4.9 Rating 6,232 Reviews

99 %

of reviewers recommend Bearing Boys

4.9

Based on 6,232 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Bearing Boys 5 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering to receiving the goods (The duplex chain and links) is too slow, and took to long, I needed the goods within 3 days not a week, should have gone to another supplier.”

Helpful Report

Hi Peter, Sorry to hear your order has taken longer to arrive than expected. I can see the order has been posted out 1st class post to you, unfortunately, Royal Mail are taking longer then expected at the moment due to the time of year. Apologies for the inconvenience caused. Kind Regards, Bearingboys Ltd

“I ordered material from the Bearing Boys website. It arrived on time and was reasonably priced. However, I emailed the sales team to request a Certificate of Conformity and was told they could not give me one after an order had been placed. This would have been fine if this was mentioned on the website, however, it was not. When asked how to request a CofC before purchasing (as there is nowhere to request this on the website) I was told I had to phone or email them with a purchase order. Again, this is okay, but please put this somewhere on the website, as I now have a piece of material with no certification. And if I had known, I would have ordered it through another method. Thank you.”

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“I am still awaiting the delivery of these items.”

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“Item was listed and delivery was 2-3 days. The item was still marked as processing 2 days after order placed I called and was told would be posted that day. Not 2-3 days delivery had I known I would not have ordered.”

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“Bearing prices were excellent as was delivery time, but the batteries turned out to be 4 times more expensive than some other places, I wrote to them to ask if there had been a mistake with the pricing but no one bothered replying. So i am disappointed :-(”

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“Product and delivery times were excellent. Not so the 'Discount Codes' that I keep getting. Tried to use one for this order and it came back that the code had been overused (not by me)and I was not able to access it. What is the point of offering the codes if they don't work? I e-mailed to alert the company to this problem but they did not have the courtesy to reply.”

Helpful Report

Hi, Thank you for your feedback. Sorry to hear this. After investigating into this matter for you I can see we have responded twice to your email, I wonder if it may be going into your spam file? I have tried calling you 3 times also but can’t seem to get through. Please can you give me a call on 01603 720713 to try and get this resolved for you. Thank you, Kelly

“I needed bearings last week. I was told a week ago that the out of stock item would be delivered in two to three days. We had to create a work around at the weekend so may not need the order”

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“it was acceptable”

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“I can only score "ACCEPTABLE" as that is all I have done - Accepted it. The 3 belts are to be kept for spares for my "wheelhorse" tractor ( and hope it will be some time before I need to use them.”

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“Arrived promptly. Look fine, but unfortunately I ordered the wrong size, so unable to say how well they perform.”

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“Your service was good But Parcel Force delivered it to another place in my village which took time to sort out”

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“sent the wrong pitch gears”

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“Your parts and service always very good but I’m still waiting for my order should have arrived 6 days ago and I can’t use my machine yet. It’s all royal mails fault I guess but maybe you need to change delivery company whilst they are being so useless. I wouldn’t mind paying a bit more delivery to have them in time”

Helpful Report

Good Morning Andrew, So sorry to hear this. Your order was shipped with Royal Mail on the 7th December. Unfortunately, Royal Mail have been and are continuing to take strike action so this is resulting in large delays with their deliveries dating back to the start of November. We hope that you should receive your order in the next couple of days as they catch up with the back log. Please refer to the note on our website ‘Royal Mail are striking throughout December, this may cause potential delays to our Royal Mail 2/3 day service. Our courier service is unaffected. Please select courier delivery if urgent.’ Kind Regards, Kelly.

“Very efficient and fast delivery”

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“Stock item sent promptly and was exact requirement. Unfortunately the non-stock belt I enquired about is still in limbo somewhere waiting for someone to own it.”

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“I ordered two different items, one turned up and one to follow, but no time scale I need to know when I'm ordering when it's going to be delivered. it makes a difference where we order from.”

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“Faultless service impressed”

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“Good for bits and pieces, however they don't get back to you as promised.”

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“Web site is a bloody hard to make sense of”

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“good service but could do with purchase information including shipping details to be available on the portal.”

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Bearing Boys is rated 4.9 based on 6,232 reviews