Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 41,319 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 41,319 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

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Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a charger, then batteries a few weeks later. I had a question about the charger. I phoned, and spoke to the receptionist. She said she would get one of the partners to call me. That never happened.”

Helpful Report

Posted 1 year ago

Dear Martin, We have searched through our ticket system to try and find a call from you and we cannot find a ticket, nor can we find an incoming call from the number you used when you ordered. We do not have a receptionist, but we have customer service staff that answer the phone, and we do not have partners so no one would have ever used that phrase to you. Furthermore, your only order on 15th Aug 2022 contained a pack of Duracell AA Rechargeable batteries and a pack of Panasonic Eneloop AA Rechargeable batteries. Your order DID NOT contain a charger at all. I have searched for other orders in your name or at your postcode and there is nothing. I'm confused by this review which is not factual at all. I'm not sure if you bought the charger somewhere else and called them, but it was not from us. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 1 year ago

“Ok but 9v batteries came with packaging opened.”

Helpful Report

Posted 1 year ago

Hi Stuart, We're sorry the packaging on your 9V batters became open during shipping. This is because the Duracell 9V products have a very flimsy perforated seam where the packaging can be opened, and even with secure packaging, can come ipen during shipping. I trust the products themselves are fine, and this is an excellent quality product. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“I ordered a pack of 5 batteries. I got 5 packs of 5 batteries!”

Helpful Report

Posted 1 year ago

Dear Roger, We have taken a look at your recent order, you ordered the following: GP CR2032 coin cell batteries| 5 Pack x 5. We are happy to discuss this matter further if you would like to return any of the batteries and we can issue you a refund. Kind Regards, BatteryStation Customer Services Team

Posted 1 year ago

“Item shipped but never arrived. Situation was clear on the courier traking site but BAttery Station insisted I wait before requesting replacement shipment. Once the time was reached, Battery Station responded well.”

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Posted 1 year ago

“Good product and value, let down by delivery service”

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Posted 1 year ago

“Very good but not the cheapest after buying my batteries I saw them for £4 cheaper on the high street.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your order. Regarding the cost of batteries bought on the high street, the prices can vary from time to time. Stores may have special offers and promotions that can make them a little cheaper. Here at BatteryStation, our prices are continually set at a low predictable price and that results in us being cheaper most of the time. Kind Regards, BatteryStation Customer Services

Posted 1 year ago

“Advertised on their website that shelf life of batteries is 10 years, but shelf life on the ones I received was only 8 years.”

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Posted 1 year ago

“The process of ordering was straightforward to a point but the delivery options were unnecessarily complicated. I thought the cost of delivery for a Saturday was 1.90 which seemed reasonable but it turned out to be 11.90 which is extortionate. The parcel actually arrived midweek which would apparently have cost much less. A shame!”

Helpful Report

Posted 1 year ago

Hi David, We have just checked the website checkout page, and the pricing is very clear. There is no ambiguity over where the decimal place is and the shipping method and price is clear for all the shipping methods. £11.90 for delivery on Saturday is not at all extortionate. Your batteries contained lithium and can only be sent by courier, and couriers charge a premium for a designated Saturday delivery. The reason it was delivered on Tuesday is because as I'm sure you are aware, Thursday 3rd June and Friday 4th June were both bank holidays, for the Platinum Jubilee. So couriers were not collecting, nor delivering. All couriers, including Royal Mail were not operating at all. So your order was packed on the weekend as we operated a weekend shift that weekend, and it was collected by Parcelforce on the next working day which was the Monday, and delivered on the Tuesday. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 1 year ago

“I ordered batteries,then they came 4 days later,what else can you say.”

Helpful Report

Posted 1 year ago

“An excellent company with a very competitive pricing structure that is increasingly let down by its usage of Hermes as a carrier”

Helpful Report

Posted 1 year ago

Hi David, We're sorry on this occasion that our courier did not deliver your order quickly enough to meet your expectations, and lost your order. Your order was placed at the weekend when we are not open, and couriers do not collect nor delivery. it was packed and collected on Monday 30th May 2022 by Hermes. It was delivered on the Wed 1st June 2022. However, you informed us that it had seemed to have been delivered to the wrong address, which we verified on GPS. We promptly sent you out a replacement on a Next Day service which you received. We do have a choice of couriers but complaints aside, Hermes is very good value from hundreds of orders a day, the on-time delivery rate is very good. if you continue to have issues with them, we'd suggest you contact them as there may be an address anomaly in their system, as you do have a complicated address with no house number. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 1 year ago

“Fgyrdngdrhkbf”

Helpful Report

Posted 2 years ago

“Items arrived okay but very disappointed with the delivery as I was out when it arrived the message I recieved with a photo showing it being put through the letter box. When I arrived home it was not inside checked with my neighbor's to see if it had been left there no luck. It was not till the following morning when I had to move my bin that I found it. It was left there as it would not go through the door. It would have been good to have left a note through the door telling me where it was. I relpyed to the message that I received saying It had been delivered but did not get any relpy.”

Helpful Report

Posted 2 years ago

“I ordered a pack of ten PP3 batteries initially only two arrived and I found it difficult to contact Battery Station. Eventually I received an apology and the rest of the order arrived OK.”

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Posted 2 years ago

“DOES IT REALLY TAKE SEVEN DAYS FOR A PARCEL FROM MANCHESTER TO LONDON....WHAT EVER METHOD YOU MAY HAVE CHOSEN....TOO MANY HANDS IN THE FIRE.....ALL CASHING IN.........ABOLUT RUBBISH. KEITH PHILLIPS.”

Helpful Report

Posted 2 years ago

Dear Customer, The delivery service that you selected was 3-5 working days, and your order was delivered within this timescale, on the 5th working day. You entered a phone number as part of your address at checkout, which can cause delays when parcels are progressing through the courier networks. We are sorry to hear that you were unhappy with the delivery, but your order was delivered within the timescale provided. The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Batteries ok . Took so long to arrive. I bought another pack on prime. Sure Battery Station is fine. Choice of carrier dubious. Hermes said they had them on 8th delivered on 15th.”

Helpful Report

Posted 2 years ago

Hi Richard, We're sorry the order took longer than you'd expected. The method you selected was 3 - 5 working days. It did actually arrive on the 5th working day. This is the longest it takes. It is usually delivered in 1 - 2 days. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“I paid for fast delivery but it took four days.”

Helpful Report

Posted 2 years ago

Hi Richard, Looking at the tracking of your order, I can see that Parcelforce could not find your address, and contacted us on the 11th March to ask us to provide further information. This is due to the residential property not having a building number, but being on a high street. We provided more information on the address, the they redelivered on the next working day, which was Monday 14th. The reason it took 4 days was simply due to the exception with the address, and then the non-working days at the weekend. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Good for the normal battery (AAs and PP9s) order I placed. But I also bought an Energizer charger with AA batteries which got really hot when charging. BatteryStation didn't explain what the problem was....they just refunded my money which didn't help. I ended up with no charger or batteries because I didn't know what the fault was. I now have to go somewhere else to buy one!”

Helpful Report

Posted 2 years ago

“Good value but poor communications. Order placed 14/02/2022. On 21/02/2022 an email from Customer Service at Battery Station told me to expect delivery by the end of "tomorrow" ie 22/02/2022. Hemes delivered the item on 28/02/2022, that is six days late!”

Helpful Report

Posted 2 years ago

Dear Customer, We are very sorry that your order was delayed. As you selected a 3-5 working day service, we had to allow up until the 5th working day (22nd February) for your order to be delivered. If you had gotten in touch after this date, would have been able to investigate. We dispatch all of our orders on time, but we are at the mercy of how well the courier networks are operating. Apologies for any inconvenience caused by the delay. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“It does what it says on the tin.”

Helpful Report

Posted 2 years ago

“The product and delivery were fine, but not being able to change an order within one minute of posting it is a bit strict, leading to me having to make another order, therefore, incurring double the postage. Not customer-friendly.”

Helpful Report

Posted 2 years ago

Dear Customer, It was a couple of hours after you placed your orders that you contacted us wishing to cancel one. During this time, both of your orders had been packed and dispatched. We cannot usually cancel or change orders, as within minutes they arrive at our packing stations. Quick dispatch allows us to fulfill our customers' orders right up to the ordering deadline, to ensure items arrive on time. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

Battery Station is rated 4.9 based on 41,319 reviews