Batteries1st.co.uk Reviews

Name: Batteries1st.co.uk
Address: Unit 13, 4 Tameside Business Park, Windmill Lane, Denton, Manchester
Rating: 4.70

4.7 Rating 2,181 Reviews

93 %

of reviewers recommend Batteries1st.co.uk

4.7

Based on 2,181 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Batteries1st.co.uk:

Batteries1st.co.uk are the UK’s leading Bulk Battery Specialists.

Visit Website

Phone:

03330119119

Email:

customerservice@batteries1st.co.uk

Location:

Unit 13, 4 Tameside Business Park,
Windmill Lane,
Denton
Manchester
M34 3QS

Batteries1st.co.uk 5 star review on 8th December 2021

Val Newton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful !!! I never got the shipment and they never returned the money as promised... Obviously never never will buy again.”

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Posted 4 months ago

“Very poor service. Original order dispatched, arrived damaged with contents missing. Items returned by courier. Contacted you by email & phone , still awaiting replacement order to date of this review”

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Posted 5 months ago

Thank you so much Ian for taking the time to share your experience with us at Batteries1st.co.uk. We're sorry to hear your order was damaged and some contents were missing when it arrived. We understand that you have contacted us both by email and phone and are still awaiting a replacement order, as of your review. It is unacceptable and we apologise for any inconvenience you have experienced as a result. Kind Regards, Batteries 1st Customer Service Team.

Posted 5 months ago

“Delivery time was extremely slow”

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Posted 5 months ago

“I ordered some batteries and paid extra postage. After five days, I contacted Batteries 1st complaining that I had not received them. They stated that it was Royal Mail's fault. I received them after another three days. Very disappointed as they were good under their old name of Piggy Power batteries.”

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Posted 5 months ago

“I never got my batteries still waiting”

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Posted 6 months ago

Hi Gloria, Sorry to hear that you have not received your order. Your order has been delivered to a neighbour. We will contact you to discuss. Kind Regards, Batteries 1st Customer Service Team.

Posted 6 months ago

“Two weeks after dispatch still haven't arrived. Have messaged and phoned - had to leave message. Had no response at all. Will be contacting my bank to get my money refunded. Definatley will never use again.”

Helpful Report

Posted 6 months ago

Hi Vic, It seems that your parcel was returned to us after several delivery attempts. We since issued a full refund for your order. Kind Regards, Batteries 1st Customer Service Team.

Posted 6 months ago

“you have asked for a review but so far you have failed to deliver the product!!!!”

Helpful Report

Posted 7 months ago

Dear Martin, Thank you for getting in touch. We have checked your tracking, and as we have stated in our earlier correspondence your parcel was delivered on September 5th. If you require any further assistance please do not hesitate in contacting us via the customer contact form on our website. Kind Regards, Batteries 1st Customer Service Team

Posted 7 months ago

“Very poor because one of the button cells had clearly leaked. I tried calling 6 times and sent 4 emails without a response.”

Helpful Report

Posted 10 months ago

Hello Gary, We are sorry to hear of the issue you have had with one of the the batteries you received. We will of course replace it. In regards to the emails, we answer all emails on a daily basis so we are not sure why we have not received the emails you have sent. We will call you directly to discuss this. Kind Regards, Batteries 1st Customer Service Team.

Posted 10 months ago

“Ordered 16/05/23 and waiting for order to arrive.”

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Posted 11 months ago

Hi Ryan, We can see that the order was delivered on the 18th. We will contact you directly to help you locate the parcel. Kind Regards, Batteries 1st Customer Service Team.

Posted 11 months ago

“The order took 2 weeks to arrive with no tracking or notification.”

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Posted 1 year ago

“I haven’t received my purchase yet. Had the invoice and this questionnaire but no batteries.”

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Posted 1 year ago

Hi Stuart, Due to continuing issues with Royal Mail, we're not detailing resolutions to issues in these negative reviews. We will contact you directly to deal with the issue, which is caused by continuing and damaging industrial action. Kind Regards, The piggyPowerBatteries.com Customer Service Team.

Posted 1 year ago

“Not very happy as my order hasn't turned up yet - when will I receive it?”

Helpful Report

Posted 1 year ago

Hi Col, As you may or may not be aware, some deliveries are taking longer than normal to arrive due to industrial action with Royal Mail. This is having a knock on effect throughout the whole delivery network. For this we apologise and we will contact you directly to discuss. Kind Regards, The piggyPower Batteries Customer Service Team.

Posted 1 year ago

“I haven't received my order yet, it should have been here days ago, so I'm not happy”

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Posted 1 year ago

“Paid for 32 not bulk 48”

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Posted 1 year ago

Dear Simon, Thank you for your order. As we state in the description of our bulk packs, we make up the majority of our bulk packs using promotion packs. This helps us to offer low prices for these large packs of batteries. You ordered a 48 bulk pack and you received 48 batteries. Kind Regards, piggyPowerBatteries Customer Services

Posted 1 year ago

“As of Friday 9th September I have not yet received my order”

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Posted 1 year ago

Hi Cyril, Sorry to hear that you have not received your order. We can see that the courier tried on a number of occasions to deliver this item and it was eventually returned to us. We will get in touch with you to discuss your options. Regards, Piggy Power Batteries Team.

Posted 1 year ago

“Not received batteries that were ordered 10 days ago. Spoke to customer service who said item had been dispatched but would contact royal mail to get delivery following day but 3 days later nothing delivered. Would stay clear of this company.”

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Posted 1 year ago

“The light emitted is far from bright enough; the adhesive is poor, so they simply fall off; and quality of the item itself is rubbish.”

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Posted 2 years ago

Hi Judith. As discussed on the phone, you have to remove the plastic film from the coin cell in order for the battery to work properly. This will solve the issue you’re referring to. Many thanks.

Posted 2 years ago

“Battery was faulty. Probably old stock!”

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Posted 2 years ago

Hi James, sorry to hear that your item was faulty. We will contact you to directly to discuss.

Posted 2 years ago

“Still awaiting delivery”

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Posted 2 years ago

Sorry to hear that you have not received your order. We will contact you directly to discuss.

Posted 2 years ago

“Ordered some batteries didn't receive them. They blamed post office back log. Week later still no delivery. Got full refund.”

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Posted 2 years ago

Hi, the reason your order did not arrive after you requested a refund is because there was an error on the address that you added and it was returned to us. Thanks for your feedback anyway.

Posted 2 years ago

Batteries1st.co.uk is rated 4.7 based on 2,181 reviews