Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,532 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,532 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

Write Your review

Tell us how Bass Bags made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After agreeing that they would be sent to me for the next day (Sat - Monday) they didn't arrive until Friday. £15 postage paid for nothing. I could have got them on Amazon but thought I'd support a small business. Not very pleased because they needed them for a school concert and didn't have them. I'm sorry, but I wouldn't come to you again. : (”

Helpful Report

Posted 7 years ago

Hi Beth, I'm really sorry your items didn't arrive with you as soon as they should have done. I looked after your order, and I made sure that one of our staff members drove especially to the post office on Saturday to post your order. We don't usually send items out on a Saturday. However, in your case, I made an exception because of your urgency and as a small family company, we can do nice things like that for our customers. I have tracked your parcel which was sent with the Royal Mail on their Special Delivery service; It seems that it had been delayed in their system somewhere. You can view it's journey at RoyalMail.com using this tracking number BH732252177GB. We work tirelessly to make sure our customers are happy even going the extra mile out of our way on a Saturday to help our customers. Unfortunately, in this case, we've been let down by Royal Mail which is entirely out of our control. I will refund the delivery charge and contact Royal Mail for an explanation. Without defending Royal Mail, this is a very unusual occurrence; they usually are very reliable. Your review is the only 1* negative review our small family company has ever received, and it has created a rather sombre mood in our office this afternoon. Once again I'm sorry for the delay in delivery. All the best, David Morgan.

Posted 7 years ago

Bass Bags is rated 4.8 based on 1,532 reviews