Basco Fine Foods Reviews

Name: Basco Fine Foods
Rating: 4.79

4.8 Rating 244 Reviews

95 %

of reviewers recommend Basco Fine Foods

4.8

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Basco Fine Foods 5 star review on 17th September 2024

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Basco Fine Foods 5 star review on 9th September 2024

Haytham Hassan

Basco Fine Foods 5 star review on 18th July 2024

Yosi Romano

Anonymous

Anonymous // 01/01/2019

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“Excellent product, promptly delivered and splendidly packed. Highly recommend”

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Posted 1 day ago

“Excellent service, excellent products”

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Posted 1 day ago

“Ordering was simple, delivery prompt. The products are as delicious as always.”

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Posted 1 day ago

“Very quick delivery and well packed. Good pruducts. Highly recommend”

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Posted 2 days ago

“Service was excellent will definitely order again”

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Posted 2 days ago

“My order RE100108207 was delivered on December 2nd promptly. The iberico pork loin I received had labels read: "Lomo De cebo 50% Raza Iberica", where "50% raza Iberica" means 50% iberian breed in Spanish. This contridicted the product information on Basco website where ingredient is 100% iberian. I emailed customer service about my concern. I received same day reply two times. 1st email asked me to check the product weight. 2nd email expalined the difference between de cebo and de balleta. I then wrote my thrid email asking about the same question titled "discrepency between the advertisement and actual product". There was no reply to this email since one week ago. Furthermore, I have noticed that the wording on your website has recently been updated from “100% Iberian” to “100% pork (Ibérian) – see pack for crossbreed %.” While I understand updates may occur, this revision appears to be a result of my inquiry, and it seems that no action was taken to address the original misrepresentation of the product at the time of purchase. I believe my complaint deserves to be treated seriously, and it seems I would never get any clear explanation regarding the product discrepency and dismissiveness.”

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Posted 2 days ago

“The meat is good meat as always. The delivery was on time and packaging was good. My disappointment was Basco's response to a problem. I weighed the meat in sealed plastic and my home scales registered 1.84kg including teh packaging for a claimmed 2kg joint. The joint cost £72. My scales could be incorrect but I did measure 2 litres (2kg) water and found the scales may be slightly over-reading. For information I was told weights include packaging and if on the web site you 'read more' you will find that weights can have a 'slight variation'. An appology was only given when requested by me, for me slight (maybe 8-10%) is not slight and packaging is not normally included in weight. A calculation was mde to refund approx £5 and an offer of a £15 voucher instead. Delivery charges makes a voucher worthless for me. It literally leaves a bad taste and disappointment since I am unlikely to buy more.”

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Posted 2 days ago

Good afternoon Richard, We appreciate your frustration and as a family family-operated business we do care about our valued customers and ultimately take it very seriously when there is an error or issue to recertify. If I can address the discrepancy of the pork being incorrectly weighed at source, we identified there was a small batch affected and quarantined accordingly, however, I am sorry that you were one of the clients affected with you being £4.96 out of pocket and in good faith my team gave you £15 as a gesture of goodwill. Happy to discuss this directly with myself if this suits you? Kind regards Miles miles@bascofinefoods.com 01937 856767

Posted 2 days ago

“All arrived perfectly frozen even though we were a day late travelling to central Scotland to collect our very carefully assembled parcel. Can't wait to try it all; it looks wonderful. Great communication and help with enquiries. Thank you Basco.”

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Posted 3 days ago

“No problems ,good service tasty food . Muy bien”

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Posted 3 days ago

“Always good service, emails replied to swiftly, speedy deliveries and quality produce. The El Capricho Ox stakes are out of this world. A totally new beef experience that has to be tried.”

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Posted 4 days ago

“Very good service.”

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Posted 4 days ago

“I absolutely recommend Basco. Authentic Spanish food, quick delivery and amazing customer service. I keep coming back.”

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Posted 5 days ago

“Great products at decent price but delivery service is hit and miss - which is why only 4 star”

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Posted 5 days ago

“Its the first time ive used Basco and what a great find. We love spanish food and miss it when we are in the UK. These guys have helped loads. Amazing quality proper spanish products. Happy Days....”

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Posted 5 days ago

“Order did not arrive when scheduled (not Basco's fault) so Jo sent out a replacement order for next day delivery, which arrived OK. great customer service and the croquettas were nice too!”

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Posted 6 days ago

“Interesting products and good selivery”

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Posted 6 days ago

“Perfect as always , as a Spanish family living in uk we miss all our food from home even more over Christmas chorizo is one of the best I’ve tried”

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Posted 6 days ago

“The steak was meant to be amazing and the price was high. It was very disappointing. Tough and with an overpowering smoked taste. I can get better from Tesco. Not buying again.”

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Posted 6 days ago

Good afternoon Richardo, Thank you for your feedback and we appreciate you getting In touch with us. Regarding the Galcian Rib Steak, this is one of the highest-rated products we sell according to our clients with an average rating of 4.76 stars out of 189 reviews. When you get an opportunity, please can you phone us via the number below and please ask for myself and I would like the opportunity to understand more about the steaks you received so we can root cause and ensure our other steaks from the same batch as yours are to the standard we know and expect following 11 years stocking the steak with success. At Basco, we are passionate about the quality of the products we sell and should any feedback come to us we are proactive to try and establish a root cause of the issue and ensure this is put right. We regularly check our products throughout the year on a schedule to ensure all lines go through a quality control process in conjunction with our executive chef and the purchasing team. We do this so we know that all our lines are up to the highest standards and meet the specifications we stand by! Kind regards Miles T. + 44 (0) 1937 845 767 miles@bascofinefoods.com

Posted 6 days ago

“Wasn’t sure if I should cook the croquettes I bought from frozen or not, rang few times to no avail, tried lots of times on your Chat link , didn’t happen , as a result the 30 croquettes I bought were binned , they tasted delicious annoyingly but couldn’t serve them at the party”

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Posted 1 week ago

Good afternoon Tom, Thank you for your feedback and we appreciate you getting In touch with us and I'm sorry that at the time of your query, you could not get hold of us which looking through the log I can see you sought our support out of our operating hours which again we are sorry about tom. As a team, I can assure you we take all customer queries seriously and will always do our utmost to respond upon our return the following day otherwise within the working day we have 100% attendance with a manned team eager to support! Looking at the website on the product page we clearly state that they are delivered "Frozen," Link below. https://www.bascofinefoods.com/ham-croquetas/ I'm so sorry that you had to throw 30 units of croquetas, truly very upsetting. On your next order, please don't hesitate to get back in touch with me directly and I can do my best to advise you should you need any further support. Kind regards Miles T. + 44 (0) 1937 845 767 miles@bascofinefoods.com

Posted 6 days ago

“We ordered the 2kg frozen raw octopus for Christmas day. Quick delivery and good value for money. Can not wait to cook and enjoy it! Muchas gracias Basco Fine Foods!”

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Posted 1 week ago

Basco Fine Foods is rated 4.8 based on 244 reviews