Basco Fine Foods Reviews

Name: Basco Fine Foods
Rating: 4.66

4.7 Rating 437 Reviews

90 %

of reviewers recommend Basco Fine Foods

4.7

Based on 437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Basco Fine Foods 5 star review on 7th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been a poor experience. The company were aware of a problem with PayPal orders on a particular day but failed to check oustanding orders. Having chased twice the order was eventally fulfilled 2 weeks later. The staff were very polite and apologised but I felt it was all really 'business as usual'. Have ordered from the company in the past. Produce is good but delivery has been slow before and I felt they weren't really to bothered whether I ordered again or not.”

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Posted 1 month ago

“The steaks were dreadful quality for sirloin. Incredibly tough, no flavour. We feel badly let down, these are terrible. We are very experienced cooks, I'm afraid all 6 went in the bin. We shaln't be shopping with you again after this experience and suggests buys give your Galician Blonde sirloins a very wide berth.”

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Posted 1 month ago

“I made an order to Basco on Tuesday May 6th 2025 (today is 13th). On Thursday 8th, DPD tracking system informed me that the parcel could no be longer delivered and I inmmediately communicated with Basco customer service. Only Friday 9th, 4.30 ish pm I was contacted and told that they will deal with the issue but that unfortunately there were no slots available during the weekend. Today, Tuesday 13th , I still do not know anything about my order even though i followed-up again with them on Monday.”

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Posted 2 months ago

“The parcel turned up a day late having paid for express delivery the ice packs had melted and the food was nearly defrosted absolutely disgusting service a complete joke of a company I wouldn’t recommend to my worst enemy”

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Posted 2 months ago

“Order was incomplete, packing note correct but the main reason/product i ordered was missing. I emailed and have heard nothing - very dissapointed”

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Posted 4 months ago

“I am not very happy, as I paid for a express delivery, next day delivery and it did take 4 days to arrive, without any warning or notification.”

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Posted 4 months ago

“Stay away, they charge you for items you never receive. Worst customer service I have ever encountered. Will never use again.”

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Posted 5 months ago

“Not great as half my order was not available and instead of telling me directly I had to keep chasing…”

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Posted 6 months ago

“My order RE100108207 was delivered on December 2nd promptly. The iberico pork loin I received had labels read: "Lomo De cebo 50% Raza Iberica", where "50% raza Iberica" means 50% iberian breed in Spanish. This contridicted the product information on Basco website where ingredient is 100% iberian. I emailed customer service about my concern. I received same day reply two times. 1st email asked me to check the product weight. 2nd email expalined the difference between de cebo and de balleta. I then wrote my thrid email asking about the same question titled "discrepency between the advertisement and actual product". There was no reply to this email since one week ago. Furthermore, I have noticed that the wording on your website has recently been updated from “100% Iberian” to “100% pork (Ibérian) – see pack for crossbreed %.” While I understand updates may occur, this revision appears to be a result of my inquiry, and it seems that no action was taken to address the original misrepresentation of the product at the time of purchase. I believe my complaint deserves to be treated seriously, and it seems I would never get any clear explanation regarding the product discrepency and dismissiveness.”

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Posted 7 months ago

“The steak was meant to be amazing and the price was high. It was very disappointing. Tough and with an overpowering smoked taste. I can get better from Tesco. Not buying again.”

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Posted 7 months ago

Good afternoon Richardo, Thank you for your feedback and we appreciate you getting In touch with us. Regarding the Galcian Rib Steak, this is one of the highest-rated products we sell according to our clients with an average rating of 4.76 stars out of 189 reviews. When you get an opportunity, please can you phone us via the number below and please ask for myself and I would like the opportunity to understand more about the steaks you received so we can root cause and ensure our other steaks from the same batch as yours are to the standard we know and expect following 11 years stocking the steak with success. At Basco, we are passionate about the quality of the products we sell and should any feedback come to us we are proactive to try and establish a root cause of the issue and ensure this is put right. We regularly check our products throughout the year on a schedule to ensure all lines go through a quality control process in conjunction with our executive chef and the purchasing team. We do this so we know that all our lines are up to the highest standards and meet the specifications we stand by! Kind regards Miles T. + 44 (0) 1937 845 767 miles@bascofinefoods.com

Posted 7 months ago

“Put a delivery date in the drop down box for 2 weeks time. The checkout then asked to confirm if express delivery or 3-5 days. As it was more than 2 weeks I didn’t see the need for express delivery. The date booked was ignored and the pig turned up a week early. Customer service non existent”

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Posted 8 months ago

Hello Stephen, Firstly, I'm sorry for the obvious mistake on our part with your order, we have identified an error within the system that affected yourself and another before we had a chance to put right. The team have tried calling you on your mobile however we have not yet managed to make contact. I'm free to speak with you if you are free? Kind regards Miles - 01937 845 767

Posted 8 months ago

“Terrible. My delivery didn't arrive as the delivery address diod not include the house number. Don't know whose faulyt that was but when i rang Basco they said they didn't keep copies off old orders. They said they would ring back to make me an offer but would not be replacing the order FOC as it wasn't their fault. On day 5 now and nothing back!!!”

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Posted 11 months ago

“Very needy company. They ask for feedback on everything.”

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Posted 11 months ago

“Best food Horrible service Offering ‘by date’ delivery and can’t deliver even after 3 attempts!! Waisted my time All promises not fulfilled.”

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Posted 11 months ago

Basco Fine Foods is rated 4.7 based on 437 reviews