“Fantastic service every time we are currently on a boat (Royall Satin) and just booked again for April. The staff are fantastic last time taken out by Connor and this time Jack both so knowledgeable wouldn't book with anyone else thanks so much.”
“Boat clean but toilet small and cramped, shower not good. Height of boat had been raised from near steering wheel. Seats hard and uncomfortable, all in all needs either taking out of service or updating .”
Hi Jean Many thanks for your feedback, unfortunately I can't tell which boat you were on. if you could let sara@barnesbrinkcraft.com know which boat we can look at dealing with it. That said, bathrooms on a boat are always on the small side - unless you are lucky enough to be on a proper gin palace !
“We have had Holidays for a few years with you staying in the cottages and also boats; we have received lovely hampers when booking, this year we went with a different company as what we would have liked with you was not available and we didn't have a great experience with breakdowns that were avoidable had checks been carried out sufficiently.
We have booked this for next year and my daughter and her partner have also made a booking with one of your boats too.
We won't go elsewhere anymore 😊”
Hi Ian,
Thank you for your feedback! We're glad to hear that you found our booking system easy to use. We strive to make the process as smooth as possible for our customers.
Looking forward to welcoming you soon for your holiday!
Warm wishes,
Team Barnes Brinkcraft
“Excellent service. Great property, spotlessly clean. Fab hamper. Day boat was such fun. We had a brilliant time and was our second visit. Will definitely be back again!”
Hi Mr Sheldon
Thank you so much for your lovely review! We're thrilled to hear you enjoyed our friendly service and the boat. Your satisfaction is our top priority, and we’re glad we could contribute to your experience.
We look forward to welcoming you back soon!
Warm wishes,
Team Barnes Brinkcraft
“Our boat was very tired and old but it got us around ok. Handover was ok but we didn’t get told about where the water tank was. As we have been canal boating before we worked it out but novices may not have. Reception staff were quite abrupt when we asked for towels as we thought we had paid for them but were told that they were only provided on elite boats. They agreed to give us some but were quite dismissive about it. Thankfully the lady who gave us the towels was very friendly when she brought them out to us so that made up for it. The Broads were very busy despite being out of school holidays and moorings were at a premium. Wouldn’t return and not sure if we’d use this company again.”
Hi Paul
Thank you for sharing your feedback. You were on one of our older boats, which are kept at a lower price point but still maintained to get you around safely. We’re sorry the handover didn’t include pointing out the water tank – we’ll remind our team to cover this, as it’s especially important for first-time hirers.
On towels, we’re clear on our own website that they are only included with our Elite boats, but it sounds like you may have booked through a third-party supplier, and we’ll check they are conveying this message clearly. We’re glad our team member was able to help get some to you in the end.
September is as busy as August on the Broads, and moorings outside popular pubs do get very full. It’s often worth using the mooring app to find quieter spaces a short walk from the pub, which can make for a more relaxing evening stop.
Thank you again for your comments – we’ll use them to improve.
“From the moment I made the call to Barnes brinkcraft the assistant was most helpful walking me through the process of booking this was a breeze and so was making the payment I'm filling in the arrival sheet at the same time”
“the boat we had is tired ( Ultima 2 ), probably the next time we will look at something a little newer, some parts of the boat didnt operate very well or not at all.
pass over at collection ( on the boat ) not enough information on the operating of the boat ( ie heating ).
reception staff very good and helpful, and with a smile
the toilet and shower block disappointing ( one male / one female shower ) and not open in the evening or until 8.00 all this was something all my guests said was bad needs addressing in my opionion people are looking for quality this was not very good at all”
Thank you for your feedback. Ultima 2 is one of our older “no-frills” boats, but everything on board should still work as expected – we’re sorry this wasn’t the case for you. Please remember our engineers are on call and happy to come out and put things right during your trip. We’ll also remind our team to make sure the onboard handover covers essentials like heating more thoroughly.
We were a little surprised by your comments about the boatyard facilities, as most of our customers don’t use these while away on their holiday. That said, we’ll take your points on board and review how clearly we explain what’s available. We’re pleased to hear our reception team looked after you well, and we do hope you’ll consider trying one of our newer boats next time.
“As usual our holiday home was excellent, very clean & well equipped. The staff when needed where very helpful. A great Broads holiday firm who we will always use.”
Hi Colin,
Thank you so much for your fantastic review! We're thrilled to hear that your holiday home met your expectations and that our staff provided the help you needed. It's wonderful to know you consider us your go-to choice for a great Broads holiday.
We look forward to welcoming you back again soon!
Warm wishes,
Team Barnes Brinkcraft
Hi Roger,
Thank you so much for your kind words! We're thrilled to hear that you found it a pleasure to deal with us. It’s always our goal to provide the best experience for our customers, and your feedback means the world to us.
Looking forward to welcoming you again soon!
Warm wishes,
Team Barnes Brinkcraft
Hi Steve,
Thank you so much for your amazing review! We're thrilled to hear that you found the booking process simple and easy. Our team always strives to make things as smooth as possible for our customers.
Looking forward to seeing you again soon!
Best wishes,
Team Barnes Brinkcraft
Hi Jason,
Thank you for your fantastic review! We're thrilled to hear that you found our booking process quick and easy, and that our staff made you feel welcome. It’s always wonderful to see returning customers, and we appreciate your continued support.
We look forward to welcoming you back again soon!
Best wishes,
Team Barnes Brinkcraft
Hi Paul,
Thank you for your kind words! We’re delighted to hear that you found the booking process easy and that our staff were responsive to your needs. Providing great service is what we strive for, and it’s wonderful to know we hit the mark with you.
We hope to welcome you back soon!
Warm wishes,
Team Barnes Brinkcraft
“The boat is a little tired, locks sticky, top hatch didn’t lock and I’ll fitting. Shower didn’t drain and a couple of other small things, noisy pump and sticking table. Didn’t ruin the holiday but would have been nice if they worked.”
Hi John,
Thanks so much for taking the time to leave us a review. We’re really glad you enjoyed your holiday.
And thank you for flagging the shower and top hatch – we’ll make sure those are sorted before the boat goes out on hire again. We do our best to pick up on things between hires, but occasionally one or two slip through.
For anyone else hiring a boat, just a quick note: our team is always ready to come out riverside and fix any issues during your holiday. If it’s just a small niggle you’d rather not interrupt your break for, you can also use the QR code onboard to let us know, so we can get it sorted for the next guest.
“We have booked with Barnet Brinkcraft for a number of years now. Without exception, staff have always been friendly, welcoming, efficient and responsive to our needs. The hampers have always been superb, and are a very welcome additional pleasure to our boating holidays.
One very small point- towel rings in the toilet cubicle would be an improvement!”
Hi Martin,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve enjoyed your experiences with us over the years. It’s fantastic to know you found our team friendly and responsive, and that our hampers have added to your boating pleasure.
We appreciate your feedback regarding the towel rings in the toilet cubicle and will certainly look into making that improvement.
Looking forward to welcoming you back for more memorable holidays!
Best wishes,
Team Barnes Brinkcraft
“We recently stayed at Jib Sail and had a fantastic weekend with friends. From the moment we arrived the customer service was excellent and all the staff were very friendly and helpful. Jib Sail is a lovely property, a perfect base to go out and explore from and a lovely location to relax in, in the evenings. Would recommend.”
Hi Alison,
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic weekend at Jib Sail and enjoyed the excellent customer service from our friendly team. It’s great to know you found the property to be a perfect base for exploring and relaxing in the evenings.
We truly appreciate your recommendation and look forward to welcoming you and your friends back for another amazing stay!
Warm regards,
Team Barnes Brinkcraft
Hi Dale,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience and found our team helpful. It's always our goal to provide excellent service and ensure our guests feel well taken care of.
We can’t wait to welcome you back for another memorable visit!
Warm regards,
Team Barnes Brinkcraft
“The forward cabin doesn’t work as a double as you are sleeping on the V joint that is not comfortable as the V is not a tight fit and there is no space to get changed.We are not really big people but it was very tight to open the toilet door large people would struggle with the double set up.I think you should recommend that it is two singles as this will give you a bit of space to get changed ,open the toilet door and be more comfortable. Anti slip maps would be helpful inside the kitchen cupboards as twice we opened the door and glasses fell out and smashed due to the vibration. The rear cabin was absolutely perfect as was the rest of the boat.”
The forward cabin doesn’t work as a double as you are sleeping on the V joint that is not comfortable as the V is not a tight fit and there is no space to get changed.We are not really big people but it was very tight to open the toilet door large people would struggle with the double set up.I think you should recommend that it is two singles as this will give you a bit of space to get changed ,open the toilet door and be more comfortable. Anti slip maps would be helpful inside the kitchen cupboards as twice we opened the door and glasses fell out and smashed due to the vibration. The rear cabin was absolutely perfect as was the rest of the boat.
