“The staff at the yard were all very friendly and helpful as always. Apart from a few minor problems on the boat we had a very enjoyable holiday. We will definitely be hiring from you again. Thankyou.”
“The young lady who dealt with our enquiry was both knowledgeable and informative. She has a plethora of patience for a couple of old codgers like us and seemed to be able to foresee any problems that we might come up against. WELL DONE,”
“We always book our boating holiday through Barnes. All the staff are polite and courteous. No problem is too big or small for them to deal with. Highly recommended”
“The only problem we experienced was mooring ,trying to get near a place to eat proved almost impossible.it seemed that most of the places seemed to be private moorings . I did speak to a member of staff and he said that it is proving a problem. But that is not your fault,other than that all was fine .staff helpful ,boat realiable all seemed efficient on arrival and leaving .thank you”
“We had the electric hybrid but found it not particularly good for lengthy runs the generator is used more and the battery doesn’t charge while moving so you have to stop to charge up the battery before you continue.”
“Lovely property. Everything was perfect except the smell of sewage that permeated a bathroom for a day or two, from an outside source. We loved everything else about it”
“Ok experience overall. Initial handover less than great, received the phone call to say our boat was available at 16.21, we were in the boatyard within 5 minutes, but then repeatedly reminded that closing time was 17.00. It's not reasonable to expect guests to arrive at the boatyard, load a boat, do the paperwork, do the life jackets and do the on-the-water familiarisation in 34 minutes. Whilst appreciating that someone will be last boat out of the yard, handover is the starting point for a holiday, it gives a first impression, and i think a customer reasonably deserves an hour to complete the process.”
Thank you for your feedback. You make a very fair point – the handover is the true start of your holiday, and it should never feel rushed. We’re sorry that your experience was compressed into such a short timeframe; that’s not how we want guests to begin their time on the water. While there will always be a “last boat out,” you’re absolutely right that it’s important we allow proper time for loading, paperwork, safety checks, and the all-important familiarisation run. We’ll be reviewing our processes to ensure future handovers feel more relaxed and welcoming. We do appreciate you sharing this, as it helps us improve.
“Very friendly staff, and ease of booking, very helpful and willing for a last minute change
many thanks for a great day, and would highly recommend !!”
“Very good break away on the harmony 2, staff were very friendly and the boat was well presented, and information about the boat and the broads was very helpful”
