“Really impressive customer service, from initial phone call to follow-up emails and information / pre-arrival process. Prompt, efficient and friendly.”
“We had a fantastic day out. We hired a picnic boat for 4 adults and 1 child of 5. She enjoyed it a lot as the boat design allowed her see swans, herons , ducks etc really well. Easy to use. Life jackets provided. We got there early enough to be able to park outside too. Would recommend”
“Firstly, the staff were excellent and very helpful. We were disappointed with our Elite serenade 3 cruiser. It was tired and grubby. I dread to think what the lower grades of boat were like!The cushions were stained from people standing in them. The bed frames supporting the heavy mattresses were dirty underneath. The beds were uncomfortable with hard foam mattresses. The linen was good and clean. The kitchen was adequate & clean . The toilet seats were stained yellow. We would not recommend this boat as the only person who could see anything outside ( unless you were standing)was the captain..
Seating inside was low so it made the whole experience feeling enclosed. When the weather allowed, we opened the superb sliding roof but this still limited our view as the seating was so low. The broads were stunning . Navigating the broads & the boat was a challenge which was at time stressful but really enjoyable”
Thank you for your feedback. We’re really pleased to hear that our staff were excellent and that you enjoyed exploring the beautiful Broads. We’re very sorry, however, that the Elite Serenade 3 did not meet your expectations. The issues you’ve highlighted with cleanliness, comfort, and layout are not the standards we aim to deliver, and your comments have been passed to our operations team for review. We do understand that boat layouts and visibility can vary, and we’re sorry this particular cruiser wasn’t the right fit for you. We really appreciate you sharing your experience and hope you’ll consider giving us another try in the future.
“4 holidays on the trot, no issues with boats or staff, excellent yard . Have already booked and paid for 2026 and will continue using Barnes brinkcraft”
“We have had several boating hols with Brinkcraft over the years and have always found them excellent and a very friendly set of people.
I'll give them a 5!”
“Never done this before and all my family enjoyed the weekend , boat was easier to you,s than i thought it would be will defo be back in future thanks again”
“Very easy to book. Arrival and hand over was very smooth and well explained. Also very helpful to bring the boat in and help us to park. A lovely family day out we will be back!”
“3rd time with Barnes and to be honest can't fault service and ease of booking. Only boat yard we will hire from now after trying others ,please keep it up and look forward to booking with you for 2026.
From my wife and I.”
Hi Gary
Thank you for such a lovely review. We'd love to see you again soon. It's worth noting we are currently running a 5% discount for early bird bookers at the moment !!
All the best,
The Barnes Brinkcraft Team
“We loved our boat, Brinks Harmony 1, it was much more spacious than we thought it would be with lots of kitchen equipment, staff were really good and helpful. such a great trip with friends. Double mooring was fun :)
First time boating but definately not the last we will be back.”
“We had an amazing time on Tempo 5, beautiful boat, really clean and comfortable and had everything we needed.
The staff were so helpful and friendly. We have hired your boats a few times and every time is better than the last and never disappoints.”
“We had a short break on the broads for the bank holiday weekend. The boat was ready to go early afternoon, so we were able to make the most of our long weekend. Boat was spotless and clean and everyone we met at the boat yard was friendly and approachable and helpful. As we are repeat visitors we had gorgeous loyalty hamper when we checked in. Which was a great surprise! Check out return were as equally swift and helpful. Would certainly visit again - and we are back in two weeks!”
