Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

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“Really efficient delivery and furniture is beautiful”

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Posted 5 years ago

“Ordered a Leather chair, it?s arrived today the guys who brought it were great! :) Very happy with our chair looks fabulous, and it?s very comfortable too, got a bed to come soon :)”

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Posted 5 years ago

“Big thanks to Jon & Cookie (Delivery team) very pleased with our dining chairs and entire service from Barker & Stonehouse. Thank you”

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Posted 5 years ago

“Excellent customer service and let you browse the store without pressuring to buy. Amazing furniture too”

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Posted 5 years ago

“I absolutely love the chairs we bought, they are so comfortable and look great with our table. The quality of the material and make are super too. I just wondered why it took 6 days for me to get an email to go and pick it up from click and collect, when it said that there were 6 chairs in stock. However that is the only negative comment I would make as I am so pleased with them.”

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Posted 5 years ago

“I bought this clock for my daughter as a present. Very stylish and fit for a castle. She loved it.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Ordering was an easy process. Communication was good although when having to wait a long time for a product a regular update would be useful. Delivery was prompt and efficient.”

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Posted 5 years ago

“Beautiful chair. Looks lovely in our room and is very comfortable. Really pleased with it.”

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Posted 5 years ago

“Really happy with my dining table and benches. Delivery was very easy to arrange and delivery came right on time. The delivery people bright my purchase direct to the room I wanted it to go to, and was very smoothly done. I was really impressed with the packaging my purchase came in. There was very minimal plastic used which enabled me to recycle the majority of what my purchase came in. My dining room looks stylish and modern, whilst incorporating reclaimed and recycled materials”

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Posted 5 years ago

“Bit rushed in the store could do with a few more members of staff Delivery was late a phone call may have been good Delivery of goods excellent. Ian and Colin 5 stars couldn?t have done more”

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Posted 5 years ago

“Lovely bar stools Arrived earlier than expected You pay for the excellent standard”

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Posted 5 years ago

“Barker & Stonehouse exceeded expectations, the item arrived weeks before expected. The delivery guys masked up and brought the sideboard right into the house. Thanks!”

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Posted 5 years ago

“Love Baker & Stonehouse. Great variety & quality products. Brilliant customer service. High recommend!”

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Posted 6 years ago

“Needed a new settee looked around with current virus situation and ordered on strength of previous reviews good choice and value. Ordered and delivered on time thanks to Jon & Cooky for great service. Will use them again. Thanks”

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Posted 6 years ago

“The store manager assisted us with our order for a dining tables and chairs, and he was brilliant. Made the process so easy. We were contacted for delivery exactly on time, and the furniture was carefully and lovingly delivered into our house!”

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Posted 6 years ago

“Fantastic products easy to order at the right price”

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Posted 6 years ago

“Visited the Hove store for a look around, staff were welcoming and friendly. Following our visit we ordered a set of drawers online, easy to use process and opted for collect at store. Drawers were available in a few days and even though we arrived at the store for pick-up right before closing (sorry!) we were helped, not rushed, with our collection. The drawers themselves are perfect, very solid and just what we wanted.”

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Posted 6 years ago

“My new table arrived several weeks before expected, so that was a nice surprise, and it is just beautiful - beautifully made and of gorgeous wood. Ordering was simple and straightforward. The only hitch was that the delivery people were about to leave the parcel on the front step in our busy street, as I hadn't got to the front door to collect it quickly enough. It could easily have been stolen.”

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Posted 6 years ago

“Products are great, but communications and speed of order processing could do with some improvement.”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews