Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

Visit Website

Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my Multi light tea light holder. It was easy to order on their website and it came in good time.”

Helpful Report

Posted 4 years ago

“Fantastic service, great price and love our dining room table and chairs”

Helpful Report

Posted 4 years ago

“Staff very helpful and friendly and good quality furniture”

Helpful Report

Posted 4 years ago

“Good quality furniture”

Helpful Report

Posted 4 years ago

“Always good quality at a reasonable price, staff very friendly and informative.”

Helpful Report

Posted 4 years ago

“Delay after delay ,based on Covid ! We were not kept up to date about delivery etc Staff actually said they were not allowed to say anything or ring back on the directions of the directors . Having previously been satisfied,we returned to buy the tv console but doubtful we will ever return”

Helpful Report

Posted 4 years ago

“Amazing range and quality - very much a step above the other furniture stores we have purchased from (Made etc). They also construct the furniture for you, which I love (as I loathe flat pack furniture). Very good customer service too.”

Helpful Report

Posted 4 years ago

“Most of our furniture comes from B/S even though if we to see anything we have to travel Yorkshire having moved from the North East sometime ago. My most recent purchase was on line. It is always high quality.”

Helpful Report

Posted 4 years ago

“Excellent quality product and very good customer service. I thought I may have overpaid when I ordered but was not disappointed when the patio set arrived. Thank you.”

Helpful Report

Posted 4 years ago

“Very pleased with the leather sofa and your Company kept me informed of expected delivery and delivery day itself. All went well.”

Helpful Report

Posted 4 years ago

“Very excellent service and very happy with my purchase”

Helpful Report

Posted 4 years ago

“We bought a new bed during the lockdown it was delivered promptly to our door, due to circumstances that was as far as the delivery drivers were allowed to take it. The bed it's self is excellent it's our second one from Barker and Stonehouse, we had to replace our non Barker and Stonehouse bed due to it continuously falling apart so went back to what we knew was good quality.”

Helpful Report

Posted 4 years ago

“Fab product and great customer service.”

Helpful Report

Posted 4 years ago

“I purchased a Malay large bookcase to match one bought previously from Barker and Stonehouse. They are strongly built, can cope with large books and are also attractive to look at. I'm delighted with them.”

Helpful Report

Posted 4 years ago

“Fab service in store and delivered by said by date.”

Helpful Report

Posted 4 years ago

“I think barker and Stonehouse have an exceptional service and items are always of high quality. I would recommend them. 👍”

Helpful Report

Posted 4 years ago

“Fantastic quality furniture, wonderful staff & service. Furniture is always delivered on time.”

Helpful Report

Posted 4 years ago

“Quality goods, excellent service and prompt delivery. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“Customer service is spot on, poor review is on build quality of the actual table. We are now on our second replacement of table and the same issue is happening, not what you expect when paying over £900. We don't recommend Hancock table at all.”

Helpful Report

Posted 4 years ago

“No issues with item, has lasted well and still love it.”

Helpful Report

Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews