Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

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“Not only was the chair I wanted in stock and available in 14 days (on 10-12 weeks delivery from most other suppliers) but it was delivered within 10 days of order. The date of delivery was agreed, I was given 24 hours notice of a 2-hour time slot, then texted with an ETA 45 minutes before arrival. The chair was carried into my home and I had no packaging to discard. The chair was as ordered and expected. Perfection.”

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Posted 5 years ago

“Excellent service from Craig B and Graeme at the Blaydon distribution centre! They were both really helpful and had my new sofa assembled and in place in no time with all packaging taken away. They arrived in -6 outside temperature and still cheerful! Well done lads and thank you!”

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Posted 5 years ago

“Absolutely great service I must admit what I ordered was 3 mth late but I was informed and kept updated can?t fault them”

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Posted 5 years ago

“I ordered mirror online , they said delivery time was four weeks but came within two weeks. The mirror is beautiful, very good quality, it?s listed as gold, which would of put me off if I hadn?t seen it on wall in shop. It?s more dull brassy gold, so lovely, I?m so pleased with product and great service.”

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Posted 5 years ago

“I would give 4 out of 5 as so far had no delivery updates for our order , but we are aware of the 12 week waiting time”

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Posted 5 years ago

“Bought 3 bar stools. They arrived promptly, great quality, easy to assemble and great price. Highly recommend this company”

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Posted 5 years ago

“Excellent furnitureand first class service in sales and delivery”

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Posted 5 years ago

“I have always been extremely happy with everything I have purchase from Barker & Stonehouse . The customer service is excellent ,however , their products do take awhile to arrive and my most recent purchase has been delayed so is taking even longer to arrive.”

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Posted 5 years ago

“Very good service, kept informed on delivery when item not in stock. Delivery as booked. Delivery staff great, especially in these current conditions! Bought via website - have had issues with that in the past but issues now all resolved and easy to use. Quality of furniture also very good. Not always the cheapest but you ultimately pay for quality...”

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Posted 5 years ago

“As always great quality products with a unique style which is so important when considering your personal preferences - thanks.”

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Posted 5 years ago

“Really happy with our purchase and prompt delivery”

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Posted 5 years ago

“Ordered online for warehouse collection, the whole process worked perfectly. Good quality product, extremely well made. Very happy with the purchase.”

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Posted 5 years ago

“Lovely and quality items, arrived quickly and safely. Great service”

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Posted 5 years ago

“Excellent delivery service, quick and efficient from Jake & Peter.”

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Posted 5 years ago

“Great price in clearance, delivery team were great and so were the customer service team when contacted about some slight marks on the underside of the item. Delivery team were exceptional when arranging our delivery around our house move. Will be ordering again from B&S”

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Posted 5 years ago

“Delivery was really fast and driver was very polite. The picture looks exactly like the product very happy.”

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Posted 5 years ago

“I bought two items and they're excellent quality and will last forever. I was kept informed at all times about the order and the delivery drivers were friendly and helpful.”

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Posted 5 years ago

“I have received several items now from Barker and Stonehouse and am delighted with all. Timothy Oulton chairs, full bedroom furniture and bed plus lamps. A hiccup with one item thatcwas rectyfied straight away.”

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Posted 5 years ago

“The service was great. So easy to do online ordering. Just wish we could get our products earlier than May. Just seems a long time to wait for them, specially when we have paid for them in advance.”

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Posted 5 years ago

“Absolutely love the mirror I purchased Good quality”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews