Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

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“Great product & good service”

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Posted 6 years ago

“Very very happy overall with Baker & Stonehouse and would highly recommend. I absolutely love my new coffee table its beautiful and looks exactly like it did on the website. The delivery was fast and the drivers were very friendly and helpful. No faults whatsoever.”

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Posted 6 years ago

“We love our mirror, bought online in the sale. It fits the description perfectly! Thanks for putting up accurate dimensions and weights, I was worried it might pull the wall but it?s perfect. However the notification service you offer is misleading as it emails you to say in stick, but that just means in the warehouse not in store! Just a small point that could be amended.”

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Posted 6 years ago

“Great service product was for a September delivery but we received in July. Thanks”

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Posted 6 years ago

“Shocking customer service, basically just ignore you if you have an issue. Even if the product is faulty. 4 emails - 4 phone calls - ignored. I will quite happily take my business to housing units. I will never deal with barker and stonehouse again”

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Posted 6 years ago

“Shocking service - avoid avoid avoid. After receiving a faulty table I was sent another faulty table as a replacement. I am now being ignored on all email or telephone correspondence. £438 they have stolen!! Avoid avoid avoid”

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Posted 6 years ago

“Great customer service Kept well informed Delivered in stated time slot No issues at all”

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Posted 6 years ago

“Everything good with experience but for one thing I placed my order online - all good Regular texts regarding status -all good Just when I went into Leeds branch to collect my order I spent at least 10 minutes both upstairs and downstairs finding a member of staff . At least three were talking to I assume friends ( you don?t talk to customers what you have planned for the weekend) and another was talking to a sales rep. Surely the customer comes first obviously not at your Leeds branch”

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Posted 6 years ago

“Great quality and keen prices plus great customer service, all you could want.”

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Posted 6 years ago

“Good communication and fast delivery. We have had a number of pieces from them over the years and we value the quality of the product and service.”

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Posted 6 years ago

“Parcel arrived quickly, item good quality, colours true to picture, lovely to touch. Very pleased with the ordering service and general professionalism of Barker & Stonehouse. Would definitely buy again from them.”

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Posted 6 years ago

“Really pleased with my new dining room furniture. The service I received was excellent form ordering to delivery. My biggest disappoint was that you were unable to construct it for me but on arrival Colin and Stephen were really helpful in explaining how easy it would be.”

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Posted 6 years ago

“Excellent service from start to finish very good product as described on web site and very quick delivery, I was kept informed as to when my order would arrive, I would definately recommend Barker & Stonehouse”

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Posted 6 years ago

“Product was great but delivery was longer than the 3 weeks they stated and had no communication from them relaying this.”

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Posted 6 years ago

“Bought the Medway bed which I love. Kept up to date with the progress and delivery date and delivered well packaged. Very sturdy and it looks great in the bedroom. The only thing that lets it down is the quality of the paint work. Appears to only have one coat and is very easy to mark. As a result a chip in the paint work has appeared on the corner of the foot end already which we will have to repair and we have only had the bed 3 weeks. Would have given 5 stars if it wasn?t for the paint work.”

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Posted 6 years ago

“Great customer service. A teeny part of the bottom of the chair I ordered was missing. They sent it out immediately.”

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Posted 6 years ago

“The mirror I bought was excellent service was really good”

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Posted 6 years ago

“Can?t comment on product as yet as haven?t received order, but ordering was nice and simple”

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Posted 6 years ago

“My clock is very good and the exact size I wanted it and was very easy to put up and delivery was just as expected :)”

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Posted 6 years ago

“Love Barker and Stonehouse... Always great quality products and amazing prices and also great customer service!!”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews