Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

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“Beautiful pearl inlay drawer, slightly damaged therefore 4 stars”

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Posted 4 years ago

“The chair is very comfortable and exactly suits our requirements. It arrived in pristine condition. There was a delay in it's arrival date but we were kept informed of the situation and when to expect it.”

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Posted 4 years ago

“efficient and good to deal with . excellent product ...table bench in mango wood. delivered on time, duing covid problems.”

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Posted 4 years ago

“Although it was a late delivery, the product and communication was excellent”

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Posted 4 years ago

“Great quality 🤩”

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Posted 4 years ago

“Made an online purchase following store visit to view product. Both in store and online experience was satisfactory”

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Posted 4 years ago

“Paid for an expensive table lamp twice, date was constantly put back, second time I purchased it, was because it said the lamp was in stock ready to deliver!!! Again it failed to arrive … every time I had to enquire where the lamp was, I wasn’t kept informed, sorry but felt really let down …”

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Posted 4 years ago

“I love the choice and quality of all the furnishing . It’s a lovely shopping experience”

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Posted 4 years ago

“Expensive but good quality.”

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Posted 4 years ago

“Very nice quality and style at a reasonable price point. Very satisfied with our purchase and experience.”

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Posted 4 years ago

“Sent out a broken vase from Warehouse knowing it was broken. I then had to go and collect one from warehouse. Unsure why they delivered a broken one when plenty in stock.”

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Posted 4 years ago

“Overall hassle free purchase and the chairs are very comfortable and look stylish”

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Posted 4 years ago

“Great sofa and table purchased. Super helpful customer services”

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Posted 4 years ago

“Very good service. The sofa is absolutely beautiful.”

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Posted 4 years ago

“Friendly staff but long wait to receive goods. Small compensation offered as a consequence though.”

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Posted 4 years ago

“Everything we’ve purchased has been great”

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Posted 4 years ago

“Easy ordering process; efficient delivery on schedule and I am very pleased with the furniture.”

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Posted 4 years ago

“Delivery was months delayed and when we finally got it some of it wasn’t the right colour/ what we ordered.”

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Posted 4 years ago

“Had 2 sofas from another company, and got fed up with the poor quality and service. Had a look around and happened to view in B&S. Went to the Hove branch where we browsed with out hassle from any one. When my wife and I had decided we had a great chat with one of the guys in store who was very helpful with out any pressure sales, we ended up buying two sofas cushions and a couple of vases. Oh and a side lamp. All nice quality. And great price. Would highly recommend Barker and Stonehouse.”

Barker and Stonehouse 5 star review on 21st June 2022

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Posted 4 years ago

“Brought a lamp that was supposed to be in stock, chased and chased and then was told it would not be delivered for another 2 months. Cancelled order by email and complained. No apology, no further communication that the item had been officially cancelled rubbish service.”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews