Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

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“Having waited months for my sofa, it has been delayed by a further 3 to 4 weeks. Really disappointing.”

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Posted 4 years ago

“Great as always”

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Posted 4 years ago

“I purchased a beautiful bed. Exceptional quality and service”

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Posted 4 years ago

“Great quality product and excellent customer service.”

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Posted 4 years ago

“Very poor service. I tried to contact them many times by email but never had a reply. I then managed to call them and got the order cancelled. they never issued the refund, and when I called them weeks later they simply said that they needed me on the phone to do it, but they wouldn't reach out.”

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Posted 4 years ago

“The tables are absolutely lovely and arrived promptly.”

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Posted 4 years ago

“Long delays in delivery - well beyond quoted dates. Legs damaged when delivered. Informed barker & storehouse who said they would replace them. Still no sign after 6 months and much chasing. For a premium store this has been very poor service”

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Posted 4 years ago

“They are arrogant idiots. I will never cross their threshold again.”

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Posted 4 years ago

“Bought a suite but it’s very poor quality won’t be buying anything else from barker and stone house”

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Posted 4 years ago

“Bought a unit for our landing. When the delivery guys arrived they suggested we use it in the hall. Grateful for their interior design advice, but bought it for the landing. In short, they didn't want to carry it upstairs so they took it back with them. Not the experience we've had before”

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Posted 4 years ago

“Having purchased various items for our new house we also bought a table, 2 chairs and a bench seat - all matching, display from the shop floor. Approx 5 months in both material covered chairs had split. After contacting the company we had 2 replacements and we were really happy with the service..3 weeks ago the chairs split again and having contacted them again were told that it’s a manufacturing issue and our options were to replace again (chances of splitting again are pretty high) or have a store credit for £100 to replace both chairs. Now the chairs are a faux leather and match the cheapest chairs in the store are £89 each, wood painted and are no where near the same style as the ones we have. We haven’t asked for the set replacing but the girl who rung didn’t seem to understand that I would have to pay at least another £200 on top of the credit note to replace the chairs to look somewhat similar. And, I explained that it would be in no one’s interest to replace the chairs every 3 months. The options she gave were a little concerning as I’m not sure why they thought it would be my preferred option to pay more money or not even to ask if we could even afford to replace them at their store prices. We’ve been left with a promise that the local store manager would contact us, who… I’m hoping understands the predicament they have left us in. If they don’t I’m sure Trading Standards will be happy to take a look at it for us.”

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Posted 4 years ago

“Absolutely fantastic service and their products are very good quality.”

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Posted 4 years ago

“Great service, delivered quickly.”

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Posted 4 years ago

“An amazing company with the highest of customer service standards.”

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Posted 4 years ago

“Good quality dinning chairs good delivery all excellent”

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Posted 4 years ago

“We purchased a sofa and chair from Barker and Stonehouse approx 2 years ago. We complained about how the foam never retained its shape. They sent out a third party agent (HomeServe) who claimed it was normal. We were still unhappy with this furniture and we contacted the shop and they said they would come out and check it out. They never came. Will not buy anything from them again”

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Posted 4 years ago

“I ordered a table, chairs and bench from barker and stonehouse, paid in full upfront. The table sent was incorrect size, which meant the bench and chairs would not fit. To reorder the table, they said it would be a 4 month wait, bearing in mind I'd already waited 5 months for the furniture to be delivered initially. I ended up having to keep the table which was the wrong size, re ordering the bench and having to personally sell a chair that wouldn't fit because of barker ans stonehouse error. Awful experience for a £2000 purchase, was really disappointed.”

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Posted 4 years ago

“Goods arrived promptly well packed very pleased with product”

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Posted 4 years ago

“Unfortunately, the first table we purchased had to go back at it was marked. To be fair, the replacement arrived promptly and the team were very helpful. Unfortunately the replacement now has marks where the screws seem to be too far in, and also little chips in the surface coming out.... Really did expect better for a dining table”

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Posted 4 years ago

“Lovely product No probs with delivery (Disabled customer ) Thanks”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews