Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 27th September 2026

777

Anonymous

Anonymous // 01/01/2019

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“Cancelled wardrobe delivered as well as the replacement order. Took about 3 months to arrive. Now throwing one of them away after 18 months as quality so poor the shelves are bowed, back popping out and doors falling off runners. Sold to us as 'German quality'. Bed we ordered was so damaged on delivery we asked for a replacement which was also broken so i had to rummage through the two packages in the back of the delivery lorry to find enough good parts to get a complete bed. Bed frame now cracking under the fabric because of cheap construction. Also bought a chair set 18 months ago and the legs on one now has a big crack across it and you can feel the springs going in the seat. Absolute junk quality, premium prices. Their marketing tries to leverage a nostalgic British family business history but it's just a bulk furniture importer that prioritises funky looks over any sort of quality standards”

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Posted 5 years ago

“Great service I had an issue with my order, I emailed customer service and received a call back within 30 minutes to resolve the matter. Thanks”

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Posted 5 years ago

“Furniture arrived on time, beautifully packed and placed exactly where requested, with helpful delivery men adhering to social distancing requirements. Thank you!”

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Posted 5 years ago

“We ordered a wooden 8 seater dinner table online in December 2020. Says it will come in March 2021. So hopefully we will add another comment in March. To say whether it was worth the wait and price. Easy ordering process online.”

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Posted 5 years ago

“Great delivery from two great guys from Middlesbrough distribution centre Jake & Stephen today”

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Posted 5 years ago

“Ordered online and picked up at a local warehouse. No problems at all warehouse staff very helpful Would use again”

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Posted 5 years ago

“Online purchase of a chair at the start of the sale booked for collection. Was notified promptly when it was ready to collect. On arrival at the store, it was quickly located for me to take away. Chair was good quality and easy to put together, a good buy.”

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Posted 5 years ago

“Purchased round dining table made from bluestone. Beautifully made and as in sale was now just a bit expensive. On delivery, part was missing but delivered efficiently the next day. Very pleased, thank you.”

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Posted 5 years ago

“Bought a sofa absolutely in love with it, the furniture here is of very high standard and I wouldn?t buy fro anybody else.”

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Posted 5 years ago

“Very good product, very good service and very good delivery. I have nothing but praise for the service”

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Posted 5 years ago

“Have dealt with Barker and Stonehouse several times over the past 6 months and they have never let me down. Quality is very good and customer liaison is exceptional.”

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Posted 5 years ago

“Excellent customer service. Delivery earlier than expected, thank you. Very good communications”

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Posted 5 years ago

“Everything was very organised from start to finsh, was given very clear advice about the date and time of my delivery, very promp delivery and friendly delivery person. Would order from Barker and Stonehouse again, overall really good service.”

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Posted 5 years ago

“I have recently oreder four items online, my sofa's were delivered wich was brilliant service and very helpful and friendly delivery guys. I am so happy with the quality of them brilliant. I have also oreder dining chairs wich i am awaiting to collect. I had to call and cancel one of my orders, what wasnt a problem the team were so friendly and helpful i cannot fault anything.”

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Posted 5 years ago

“Great service lovely product”

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Posted 5 years ago

“I bought a picture of the 'Blue Parrot' for my friend's new house and she is absolutely delighted with it!”

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Posted 5 years ago

“Lovley service”

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Posted 5 years ago

“Used Barker & Stonehouse many times, great quality furniture and excellent customer service.”

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Posted 5 years ago

“Really quick delivery, emails to let you know each step. Great price and packaged well. Would recommend this website and look forward to ordering again.”

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Posted 5 years ago

“Great chairs , arrived super quick, packaging was amazing and easy to put together”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews