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True Toys Reviews

4.6 Rating 10,923 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,923 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Affordable, fast service/delivery, hassle free able to use clear pay as well which was very handy. Products were great quality
Helpful Report
Posted 5 years ago
Their service is excellent and their range of goods fantastic
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Posted 5 years ago
I was looking to return an item, I had one reply asking if the item had been opened and then nothing since?!
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Posted 5 years ago
Great prices and fast delivery!
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Posted 5 years ago
Brilliant fast service and great prices highly recommended
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Posted 5 years ago
Absolutely was looking forward to surprising my lilgal with her toy so went fir NEXT DAY DELIVERY. This is day 2 and still NOTHING!! Not impressed at all!! Louise
Helpful Report
Posted 5 years ago
Ordered over a week ago, and it said 2/4 days delivery time. I contacted customer service chat, and they were rude and unhelpful. Item still not here, and no communication from company. Awful customer service. Avoid
Helpful Report
Posted 5 years ago
Terrible service. Ordered item on Friday, due to it saying it would arrive within 2 to 4 days... It's Wednesday now and it still hasnt even been dispatched. Been fobbed off by customer service saying its because i ordered after 2pm on a friday??? Do you only work Fridays, 9 til 2 or something ?? Sort it out!!! Change your delivery infoat the very least if you're not going to abide by your own delivery guidelines, saves customers waiting on a gift that is never going to arrive on time. Terrible service, terrible attitudes.
Helpful Report
Posted 5 years ago
If I could put zero stars I would. 6times Hermes said they'd attempted delivery. Was actually once I have CCTV. Twice it was returned I asked bargain max to use different carrier was assured they would next day Hermes have my parcel. Email saying access problem ( there is none) and now it's been returned again! Constant email to bargain max but rarely answered. Never buying from here again, customer service is appalling
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Posted 5 years ago
Will definitely use this online toy store again , I done my order early afternoon and was delivered next day very impressed 😀 great prices too .
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Posted 5 years ago
Absolutely love bargainMax, great quality for the prices arrives quite quick, love all the products I've received and I'll keep buying
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Posted 5 years ago
Offer next day delivery but can’t fulfill order. Courier still has parcel 5 days after payment. Not offered a refund. Would recommend you avoid this company
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Posted 5 years ago
Fantastic arrived quickly and easily spread with clear pay & klarna will deffo use BargainMax again
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Posted 5 years ago
Hi Becky, We are delighted to hear that you have enjoyed your experience with us here at Bargainmax! Many thanks for your positive feedback :) We can't wait to see you again soon. All the best. Clayton
Posted 5 years ago
TERRIBLE COMPANY . SENDS OUT FAULTY GOODS AND DOESN’T TAKE RESPONSIBILITY FOR THEM AND FOB YOU OFF TELLING YOU TO CONTACT THE MANUFACTURER, WHEN I KNOW MY RIGHTS ON RECEIVING FAULTY GOODS! RETURNED THE ITEM THROUGH HERMES AND THEY HAVE PROOF OF THIS ALSO BEEN TOLD ITS REACHED THE LAST TRACKING POINT AND THEYRE STILL REFUSING TO REFUND ME. SO TRADING STANDARDS IT IS!
Helpful Report
Posted 5 years ago
So grateful!! The products are amazing and because I can use clearpay I've been able to get my son things he will love for his 1st birthday without having to break the bank immediately. Thank you so so much xx
Helpful Report
Posted 5 years ago
Hi Rachel, We are delighted to hear that you have had a pleasant experience with us here at Bargainmax. Your review is highly appreciated. Many thanks Clayton
Posted 5 years ago
Amazing products and quick delivery! X2 micro scooter
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Posted 5 years ago
Hi Laura, Thank you for your review. It couldn't be more welcomed :) We hope to see you again in the future. Thanks Clayton
Posted 5 years ago
I always come to BargainMax to purchase toys for my daughter. They always have just what she asks for plus more. I believe their customer service is excellent. Their dispatch and delivery speed is also very impressive. All items are always packaged neatly and not just thrown into the box like some places I've shopped in. Everything is always presented in a well presented way. The toys are always of superb quality and their prices are affordable. Children are constantly seeing new items that they may want for their birthday or other occasions and BargainMax has a large variety to cater to all. I really do think this company is amazing. Thank you for all you do! My little one is going to be so excited when she sees all her presents!
Helpful Report
Posted 5 years ago
Hi, That's absolutely wonderful to hear! We are delighted to know that you have had such a pleasant experience with us. Your review has been very much appreciated and we hope to see you again! All the best. Clayton
Posted 5 years ago
My parcels arrived today. Thank you so much. I can't explain the relief to be able to use clearpay for my sons birthday. Absolutely perfect...no complaints. Thank you, thank you, thank you 5*
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Posted 5 years ago
Hi Rachel, We're glad to hear it! We hope to see you again soon. All the best. Clayton
Posted 5 years ago
Brilliant and fast delivery
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Posted 5 years ago
Hi Katie, Thank you for your positive feedback :) It's highly appreciated. All the best. Clayton
Posted 5 years ago
Brilliant service and parcel comes on time 🙂
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Posted 5 years ago
Hi, Lucy, Thank you for your positive feedback. It is greatly appreciated here at Bargainmax. We wish to see you again in the future :) All the best, Rebecca.
Posted 5 years ago
True Toys is rated 4.6 based on 10,923 reviews