MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.85

4.9 Rating 25,356 Reviews

97 %

of reviewers recommend MORI

4.9

Based on 25,356 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“I bought this puddle suit and a pair of wellies on your website but only the puddle suit arrived. I queried this with the online system who apologised and said there had been an error on the system and that the wellies were not actually in stock despite the fact that the money had been taken from my bank account. She did apologise and said that there was now a voucher on my account as a gesture of good will. The voucher was 10% off which as you know you are able to get this discount various other ways. It’s such a shame as your products are so lovely but had I not queried the missing item I’d have been left out of pocket for an error out of my control.”

Helpful Report

Posted 3 years ago

Hello Kaija I am so sorry we couldn't fulfill your order in full. Unfortunately, although we do perform daily stock checks on our inventory, on rare occasions our system thinks an item is in stock but when the picker arrives as the pick face the item is simply not there or is not in a condition we are happy to send to customers. When this happens the warehouse conacts customer care who then contact customers and refund the part of the order that we couldn't fulfill. It has happened on occasion, and I suspect in your case, that during the time it takes to complete this process (and because we tend to ship orders very quickly) a customer can receive their part-order before we have contacted them about it. Please rest assured that we would never have left you out of pocket and you would have 100% been refunded for the item we could not fulfill. Please accept my apologies once again and I do hope we see you back at KIDLY soon.

Posted 3 years ago

“I absolutely love the range of colours and I have bought every colour available. However not impressed with the quality. After only 1 wash on 30degrees the tights have bobbles on them. The style and design and overall look are great but shocked at the quality considering the price. Tesco branded and Sainsbury's branded tights have lasted longer and not bobble even after numerous washes. Unfortunately I purchased all the colours at once so could return but I'd buy 1 pack and try. Very overpriced website and quality isn't amazing. Marks and Spencers or NEXT seem to be better choices.”

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Posted 3 years ago

“Disappointed in KIDLY”

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Posted 3 years ago

“Received damaged items. Wanted an exchange but requested different size. Received exchange but sent wrong size. Asked for a refund for both items in the end but only refunded for one so had to get in touch again. At least they are quick to reply.”

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Posted 3 years ago

“Delivery takes much longer than 3-5 days stated on website. 11 days probably more accurate”

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Posted 3 years ago

“Surprised to be asked to review a product which never arrived, and the money repaid to us with out exclamation. Not good customer relations!”

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Posted 3 years ago

“Sadly on this occasion I’ve been SO disappointed with the service of Kidly. I love this website / company but on two occasions in the last few weeks both orders were over a 9-10 delivery which meant everything had to then be returned and I didn’t receive the items that I needed in time for the event I needed. Very disappointed”

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Posted 3 years ago

“Slow dispatch, no tracking available. Contacted customer service to track the order, being told it’s dispatched with DPD saturday service, but ended up received from Royal Mail 5 days after”

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Posted 3 years ago

“The design is nice however the teddy looks unfinished or damaged.”

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Posted 3 years ago

“We bought two unfortunately one leaked everywhere and we have not even able to use it! The other works well and lives upto our expectations. Very, extremely disappointed that we have been left put of pocket, they are not cheap. It could be factory fault as one does work. Overall mixed review for this item.”

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Posted 3 years ago

“Items were good quality, but KIDLY need to review packaging choice. Paper bag turned up open, fortunately contents were inside!”

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Posted 3 years ago

“Product was great, packaging was absolutely disgraceful I have never seen so much wastage for such a small order. Sent an email but haven’t heard anything back. Unfortunately, won’t be ordering from you again :(”

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Posted 3 years ago

Hello Jessica, Thanks for your review. We'v checked our inbox and cannot find any message from you (at this email address). If you could pop onto our live chat (open 7am-11pm every day) we'd love to find out more about the excess packaging. We have strict guidelines at the warehouse to leave as little 'air' in parcels to minimuse packaging and we only ever use recycled or biodegradable packaging when we need to protect items inside parcels. Sometimes the brands we sell do use a significant amount of their own packaging around the products themselves. We do not have control over this, but it would be really useful to find out more from you so we can look into the source of the issue and feed back the the brand if it is their packaging that was excessive. We 100% hear your frustrations here. James

Posted 3 years ago

“Disappointed with the quality of products I received”

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Posted 3 years ago

“Beautiful rug and soft. However, there was a strong toxic smell when it first arrived. We have aired the rug for three weeks and the smell is only just starting to disappear. Contacted Kidly who said I could return it but didn’t want the hassle. Wish I had sent it back- a toxic smelling rug for a nursery isn’t great.”

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Posted 3 years ago

“Good service and quick dispatch”

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Posted 3 years ago

“We order a lot from Kidly and usually they are good but on this occasion they sent us a pretty bad Wigiwama bean bag. I didn’t realise that it was a second until I saw that my sibling had ordered one months later and was much fuller than ours and didn’t have beans coming out of it like ours. I don’t think this went through any quality control.”

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Posted 3 years ago

Hello I am so sorry to read about the bag you received not meeting your expectations. We have looked into this and have never in fact received a return of this bag so it is definitely not a second. I'd also like to re-assure you that even if the item was a return, we do quality check all returns for re-sale. We have contacted the supplier about your issue with the bag being not full enough. If you pop onto live chat and speak to the team they will happily arrange a Free Return for you or offer a discount should you like to still keep the bag. Please simply refer to this message I have sent you. James James

Posted 3 years ago

“I ordered this one twice and both times a pair of the socks(yellow ones) seemed faulty and poor quality and had to return it.”

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Posted 3 years ago

“- received the complete wrong order - only given two stars as it was rectified quickly - original delivery took a while”

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Posted 4 years ago

“Hello, glad you asked! I’m very glad that we always supervise our son as the wheel and axel have just fallen off for the umpteenth time. We either have to tighten the screw so much it doesn’t wheel or loosen it to the point where it falls off!”

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Posted 4 years ago

“They cut my boys feet on both feet in same place and he was wearing socks. Not happy at all!!!”

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Posted 4 years ago

MORI is rated 4.9 based on 25,356 reviews