B & S Roofing Reviews

Name: B & S Roofing
Rating: 4.92

4.9 Rating 248 Reviews

98 %

of reviewers recommend B & S Roofing

Company Reviews

Metrics

Info

4.9

Based on 248 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0115 971 7715

Email:

bsroofing@icloud.com

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B & S Roofing 5 star review on 19th July 2024

Jim Besson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete new roof, guttering and dorms window installed 3 years ago. Problem 1, back walls soaked to the point the water permeated the bricks! Causing damp to the internal wall! After repeated attempts by various employees this was eventually fixed. Late starting and inexperienced boys sent to complete a very large contract! Never good when the trying to rectify inexperience poor workmanship!! Still having major issues with water permeating brick work, HOWEVER now it’s to the front of the house! Wanting to charge for the utter incompetence of the initial installation! Overall distasteful feeling that guarantee is not worth anything!! APPARENTLY it’s now poor design !? It’s Victorian, if I employ a contractor whom specialty is roofing and guttering, should they not advise on remedial work!? Now have to pay another contractor to put it right!!!!!! Worst service I’ve ever had!”

Helpful Report

Posted 3 years ago

Hi Mr Waller Thankyou for your comments and you are perfectly within your rights to express your opinion. I feel the need to defend myself and my company in this instance because I feel this review is completely unjust. The problem you refer to on the rear property that as you say we have now resolved and indeed been thanked for by your wife for our diligence was actually caused initially by you. We fitted you new Fascias and slated the rear element of the roof and we’re then made to alter the Fascias and bring them forward so they ran in line with neighbouring property, this was not discussed at any time during the quoting stage nor was it discussed during the works until it was way too late. There was absolutely no problem with the work as we had done it with a very small step out where we met next doors property. We did this work against our wishes and advice because we now had to retrospectively fit lead under the tiles to act as a guide to bring rainwater into the guttering as it exited the bottom tile to compensate having brought all the roofline goods forward. We did not get this right first time and in fact it did take a few visits, this was not due to any inexperience or the age of any our operatives, this was because we had to do something out of the ordinary to bridge the gap caused by you insisting after all work on rear elevation was complete that we move the fascia forward and could and would have been avoided if we were notified when works were in progress that you wouldn’t accept a small step where your roofline goods met next doors as they always had. These retrospective works were done at huge financial cost to B & S Roofing and not once did we ask for any contribution. Now to the front elevation. Absolutely nothing wrong with any of the works we have carried out here and I welcome any other roofing contractors opinions on this. The design of the house is as such that approximately 30 square metres of roof fall into approximately 12 inches of guttering. We have offered to put kayflow super deep guttering on for you to better cope with water escape during heavy rainfall, again at our expense, you have turned this down because you want to retain the aesthetics of the guttering, the guttering that although we upgraded from standard sized to deep flow but still cannot cope with modern weather systems. A few issues to raise around water penetrating the bricks and the damp you are suffering on the front elevation. At the outset we quoted, at your request, to cut out approximately 150 spalled bricks on the front elevation, perished to the point that in some cases there is only half a brick remaining, far more than just blown faces! You ruled this out due to lack of available funds and said you would do it yourself at a later date. These bricks have perished so badly because water has been leaking down the bricks for many many years due to the poor design of the guttering, this is not a new problem and in any case we have offered a solution which you have turned down. In addition you insisted on doing the insulation on this project yourself again to save money. Now you have told me that the damp you are suffering is black mould, this is a ventilation/insulation problem snd is not caused by ingressing water. As aforementioned you did this element of the work. I have tried to work with you on this but on 2 planned visits we have been denied access to be able to properly assess this. I would like to point out that out of over 150 reviews only 3 to my knowledge are negative. 1 was due to poor parking of 1 of our vehicles which I profusely apologised for. 1 for a missed appointment which quite simply did not happen, when I challenged this there was no response. And then there is you. Just as you are entitled to voice your opinion, so am I. There is so very much in the media about rogue traders in our industry. I put it to readers of my reviews that occasionally there is such a thing as a rogue client. Many thanks Steve Morley B & S Roofing

Posted 3 years ago

“Thoroughly recommend - we have had excelllent work, carried out very efficiently and professionally by courteous and tidy roofers on both pitched and flat rooves, and at competitive prices. Thank you”

Helpful Report

Posted 3 years ago

“Repointing of chimney stack and new ridge tiles. Great service, answers any concerns, clean up before leaving. Competitive quote, highly recommend the service. Thanks again.”

Helpful Report

Posted 4 years ago

“It's now the second time I've used B&S Roofing (following a recommendation from a friend) and I wouldn't go anywhere else. Steve responds to your calls promptly, turns up when he says he will and his team are fantastic, tidy and polite. All work carried out has been first class. Last year he replaced my guttering and fascia boards, plus fitted a skylight velux window and this year he responded quickly to a leaking roof with new lead work, repairs to a chimney and replacemnet of old tiles. I'd highly recommend this company.”

Helpful Report

Posted 4 years ago

“These guys were brilliant. So nice, polite and professional, communication was excellent when arranging for the work to be completed and you can tell they are really trust worthy people. I am already recommending them to people I know.”

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Posted 4 years ago

“Brilliant, trust-worthy service from great people. Thoroughly recommend B&S Roofing.”

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Posted 4 years ago

“These guys came recommended and they were amazing. They were very professional and went the extra mile especially with the detailed lead work and protecting the Victorian finial. Steve put me in touch with Quadrant Building Control who were excellent and efficient. Insulation was specified and installed. A very good job and such nice people. Highly recommended.”

Helpful Report

Posted 4 years ago

“Good job done by Tom and Kiran.”

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Posted 4 years ago

“They arrived on the day stated at 9.00 am. They knocked on the door wearing a mask and spoke politely. They carried out the work quickly and efficiently. ( 4 vent tiles and felt support trays) They removed all rubble from the site leaving it tidy. Would recommend them and we will be using them in the future if needed.”

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Posted 4 years ago

“Good work , good price , Steve and Rich were really kind and helpful”

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Posted 4 years ago

“Very quick response. All ridge tiles replaced quickly and at a good cost too!”

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Posted 4 years ago

“Very quick response and visit to determine problems. We feel that they give a fair and professional review of what is needed for roofing problems. We have used them several times and have been pleased with the work carried out. Thank you B&S”

Helpful Report

Posted 4 years ago

“The roof on my kitchen extension was leaking, I rang ZB& S roofing who quickly found a cracked tile partly hidden under a ridge tile. It’s the second time I have used B& S Roofing, they are prompt, professional and courteous. Why can’t all companies be like this.”

Helpful Report

Posted 4 years ago

“B & S did some roofing work for me recently and then fitted fascias and new guttering last week. Both jobs were excellent and I appreciated that they came when they said would and were pleasant to have round. I have already recommended them to others.”

Helpful Report

Posted 4 years ago

“This is the 4th time I have used B&S (various unrelated leak issues around the house). They always do a great job and sometimes the weather has been pretty extreme. They work fast and efficiently, and are a nice bunch of guys to chat to as well. Highly recommended and will use them again.”

Helpful Report

Posted 4 years ago

“The roofers worked really hard in high winds. They were also informative, polite, sympathetic (I'd had rain coming into my living room) and thorough. And observed Covid protocols. I would recommend them.”

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Posted 4 years ago

“I have used B and S roofing a number of times over the last 15 years , at various houses ,from small repairs to a complete new roof. They have always exceeded my expectations, doing a timely high quality job , and always at the agreed price. I don't see any need to use anyone else.”

Helpful Report

Posted 4 years ago

“I found B & S Roofing very reliable, quick to visit and give a quote for my roof repairs, they arrived on time on the date stated and completed the work to a good standard, they left everywhere clean and tidy. I would recommend B & S Roofing.”

Helpful Report

Posted 4 years ago

“B&S provided great service replacing all of our gutters & soffits and fascias. Steve was very prompt with his initial visit, provided a fully detailed quote, and was able to book our job shortly after first contact. The team were courteous and did excellent work on the new guttering, and we are reassured by the 10 year guarantee in the event of any issues. We had a couple of quibbles: we would have appreciated more upfront communication about schedule changes owing to weather, and tidiness was a bit of an issue as detritus was left in the garden, which we had to collect ourselves for our dog's safety. However, neither stop us giving a 5/5 for overall satisfaction and we will be keeping B&S in mind for future jobs.”

Helpful Report

Posted 4 years ago

“B&S recently replaced my roof, and were very friendly, professional and efficient throughout. Steve was knowledgeable and always available to discuss any details. The work was well organised and completed on time. I would certainly recommend B&S for any future roofing work.”

Helpful Report

Posted 4 years ago

B & S Roofing is rated 4.9 based on 248 reviews