“Equipment arrived on time but only to find out that amp has been replaced with another model. Also the remote has a big crack across front and back. Complaint launched same day with pictures and was promised a replacement will be posted same day. Call after another week and yet again was promised that replacement will be sent today but nothing so far. Poor after sales hence two stars.”
“I still have not received my second order, it’s clear they had been a mix up as I ordered the same two sets of speakers on on two different orders. Rang a few times and people have been very polite but I’m still waiting for my second set. Have been promised this week but I’m not holding out hope.
Steve”
“Received a pair of Lithe Bluetooth speakers, one speaker was in the original box and the other not in any sort of box or packaging at all, so had no instructions or details, it also had the 5m speaker cable missing. All pretty disappointing if I’m honest.”
“Very elegant unit, but performance falls short.
The aerial id ok, but we upgraded it to a much more superior unit, as the supplied one could not pick up weak signals on some stations that we wanted to listen to.
It works well with bluetooth.
The radio has poor channel separation. You can often hear a second radio station in the background which ruins your listening experience. Another quirk, is that the sound all but disappears when there is talking, but gets louder again when there is music.
Altogether, very disappointing.”
“Ordered a specific item, but was sent a completely different make. I did receive an email to advise, but was told it was a different colour. I wasn't expecting it to be a different make too. No offer of partial refund. Disappointing.”
Hi Richard,
The alternative model you were sent is a like-for-like equivalent, just red in colour opposed to white. Although a different brand, they are manufactured in the exact same warehouse to the same specification.
It also worked out slightly more expensive, but we were happy to cover the cost of this.
Kind Regards,
Tom
Hi Ian, I'm really sorry we were unable to meet our usual customer service standard for this order. We are closed on a weekend hence no response until Monday but I'm glad we were able to check the tracking and have the goods delivered to your site as requested. Again sorry for the inconvenience caused.
Kind Regards
David
Customer Service Team
