Aspect Maintenance Services Ltd Reviews

Name: Aspect Maintenance Services Ltd
Rating: 4.77

4.8 Rating 1,779 Reviews

98 %

of reviewers recommend Aspect Maintenance Services Ltd

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4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Aspect Maintenance Services Ltd:

Aspect is a property maintenance company with a difference. Our focus on customer service and technical excellence extends to every part of the company. Whatever your property maintenance needs, our highly skilled tradesmen will be happy to help 24/7. Whether you need a gas engineer or a plumber in London, look no further than Aspect.

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Phone:

02034116120

Email:

delene.dehaas@aspect.co.uk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a hose fitted to a toilet and the mains stopcock had seized. There was no easy way to unsieze the stopcock and so the work had to be carried out while the mains water was still live and with a great deal of pressure too. Quick, professional, very helpful, and didn't overcharge... in fact was a very god rate for the work done. I accepted any water damage liability that might be caused by performing the work while the water was still live and the plumber carried out the work (they could have walked away). Water damage was minimal (few splashes on the ceiling, so gave it a quick coat of paint a few days later). Work was carried out quickly and only ended up paying for an hour, plus there was a discount added which helped due to the way I booked the work. All in all, very happy with the service :-)”

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Posted 9 years ago

Hi Mohamed, thanks for your feedback. This seems like a complicated and stressful problem that you had in your hands, so we are happy that our plumber was able to you in the best possible way. Don't hesitate to contact us again if you ever need any property care assistance.

Posted 9 years ago

“Excellent job done. Worth the price. I definitely will use this company again.”

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Posted 9 years ago

Dear Maxima, thanks for your feedback. If you need any property care support in the future, do get in touch with aspect again.

Posted 9 years ago

“I think Aspect are great for all the little jobs you put off. I've only used them for a few jobs, hanging pictures in tricky spots, fitting a bath panel etc, and have no gripes about any of the work.”

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Posted 9 years ago

Hi Claire, thanks for your feedback. It's great to see that you rely on aspect.co.uk for all those jobs. We also do large refurbishments and even re-roofings, so do let us know if you need assistance with any larger jobs.

Posted 9 years ago

“Steve in Plumbing did an excellent job. Understood the science and closed out the problem brilliantly. A really nice guy too. Jonathan NW3”

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Posted 9 years ago

Dear Mr Kropman, thanks for your comments. We will make sure to send your feedback to Steve as well. If you need any further support, don't hesitate to get in touch again.

Posted 9 years ago

“Engineers not turning up, numerous attempts to fix my boiler and a ridiculous bill at the end of it. I was left without heating or hot water (intermittently) for nearly 3 weeks. I will never use Aspect again and certainly wouldn't recommend them to anyone.”

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Posted 9 years ago

Dear Julie, we are very sorry about your experience with aspect.co.uk. We can only imagine how frustrating it must have been to be without heating or hot water for 3 weeks. Our customer care team is keen to investigate what happened in your particular case. Could you send your full name and postcode to customercare@aspect.co.uk ?

Posted 9 years ago

“I was very happy with the service from Aspect. From the first contact (phone call) to the technician and all the way tot he follow up call everyone was very professional, very helpful and very friendly.”

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Posted 9 years ago

Hi Mansur, thanks for your comments. If you also have any constructive feedback on how we could improve our services, please let us know. We look forward to hear from you again in the future.

Posted 9 years ago

“Excellent consumer service, really patient and helpful to replay to any questions. The job (removing a vasp nest) was done professionally and on perfect time. We are extremely satisfy and we will use their service again!”

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Posted 9 years ago

Dear Silvia, thanks for your feedback. We hope we can keep assisting you in the future if you ever need any property care support again.

Posted 9 years ago

“They visited my property in the same day, very quickly and perfect job. Tks”

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Posted 9 years ago

Dear Thiago, thanks for your feedback. We are happy that we were able to help you in a fast and efficient way. Do let us know if you need any further property care assistance.

Posted 9 years ago

“We have only started using Aspect services but so far it has been very good. We had an emergency electrical issue at 10pm and problem has been dealt with quickly & efficiently. It is so reassuring knowing that we can contact Aspect for any similar situations in a future. We are delighted to have found them and would highly recommend them as a maintenance company.”

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Posted 9 years ago

Dear Suzana, thanks for your feedback. aspect.co.uk is proud to help its customers, especially in an emergency like yours, so don't hesitate to get in touch again if you have any property care issue.

Posted 9 years ago

“I have used Aspect for a number of small jobs. I have never been let down by the tradesman, they have always turned up on time and satisfactorily completed task. The landlord boiler safety certification is particularly good because Aspect email the certificate directly to the landlord after inspection. I am also impressed by the professionalism and skill levels of the tradesmen.”

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Posted 9 years ago

Hi John, we are truly happy about your feedback. We are always working to improve our services and process and it's great to see them working for our customers as expected.

Posted 9 years ago

“Excellent service. Very quick and easy to get an appointment. Engineer turned up on time. Price given for further work was double that quoted by other prominent company.”

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Posted 9 years ago

Dear Lucas, we appreciate your feedback. We are always aiming to provide not only quality service but also the best possible prices for our customers. If you have any questions regarding the further work you need, do let us know.

Posted 9 years ago

“Very helpful service. Thanks.”

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Posted 9 years ago

Dear Clinton, we are happy to hear your feedback and that everything went according to your expectations. Please let us know if you need any further assistance.

Posted 9 years ago

“Like Pete I would give a minus if that were possible. Aspect cancelled on me twice recently. When the engineer finally did arrive (a subcontractor) he come 90 minutes later that advised and had been sent by Aspect to the wrong address. You then have to wait 3 days for a written report by which time they have already taken you money. I have tried to query the engineer's findings and time-keeping but you are not allowed to speak to anyone other than an operator. They never get back to you and each time you call you have to explain the entire issue all over again. They told me to email them but they didn't reply to that either.”

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Posted 9 years ago

Dear Anthony, we are very sorry about the problems you had with aspect.co.uk. Our customer care team is looking into your situation and should get back to you as soon as possible.

Posted 9 years ago

“Very efficient, very pleasant. Will definitely use again.”

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Posted 9 years ago

Dear Paula, thanks for your feedback. Don't hesitate to contact us again, if you ever need any property care support.

Posted 9 years ago

“From the initial telephone request through to the completion of the job, I was extremely impressed with the fast efficient service. I have used the company in the past and will certainly continue to use their services in the future if it continues to offer such excellent service at reasonable costs.”

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Posted 9 years ago

Dear Jeannette, thanks for your feedback. It's very nice to hear to we were already able to help you out more than once with your property. We hope to hear from your again in the future.

Posted 9 years ago

“If a minus star was available that is what I would be choosing. The initial service by the engineer was below average and after an hour he said everything was working fine so left. Our friend who's an electrician came over and within 5 mins worked out exactly what the problem was - given all the extremely clear burn marks all over the relay, incredibly poor that the engineer did not pick this up. So after complaining to Aspect customer care that I would like a refund - over 4 weeks later and I have had NO RESPONSE. I have made several phone calls, and been told several times that someone would get back to me - I've even been told that I am a high priority and been assured the head of department would call me. Have I had any phone calls or emails? ZERO. Putting aside how poor the initial service was, the customer service after the fact is without a doubt the most appalling I've ever received.”

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Posted 9 years ago

Hi Pete, we are sorry about your stressful experience with aspect.co.uk. Our customer care team is already aware of the issue and will be in touch today to help you solve this as soon as possible.

Posted 9 years ago

“I have already written one review. The service from the plumber was excellent. Backup and accounts not so good. The invoices were muddled and incorrect, later reviewed and amended. I also asked for a parts invoice in case things went wrong in future and proof of purchase was needed for guarantee purposes. No reply or communication has so far been received. This seems to emphasise the fact that the backup to repairs is not very good at all. I wonder if I'll ever hear anything!”

Helpful Report

Posted 9 years ago

Dear Alistair, thanks for your review. We are happy to hear that our plumber did a good job for you. We are passing your request regarding the invoice for the parts to our customer care team and they should be in touch soon. We are sorry about the delay on that.

Posted 9 years ago

“We had a leak in our kitchen our usual plumber was unable to attend so I googled "plumbers in Blackheath" Aspects.co.uk came up I was a little wary at first but as it was an emergency I decided to go for it, I called Aspect Jamie answered the phone he was very helpful I explained my problem, he very quickly assured me he could get someone out to help, he explained the procedure and the costs involved. I booked a plumber to come out that evening between 6pm & 8pm Taylor arrived on schedule got on with the repair straight away fixed our leak no problem. He tested the pipes to ensure the repair was complete, cleared away debris from the job. I would like to commend Taylor he was totally charming, he even took time to make friends with my very friendly Staffie who thinks anyone who comes to the house is there for her entertainment. I would have no hesitation in using your services again or in recommending them.”

Helpful Report

Posted 9 years ago

Dear Sheila, thanks for your feedback and trust on aspect.co.uk. We are happy that we were able to help you in a moment of need with your kitchen leak and we will make sure to pass the word about Jamie's good work. We look forward to hearing from you again in the future if you need any property care support.

Posted 9 years ago

“I would give 0 stars, if option available. Customer services poor, request to put a complain, which was ignored, several no shows, which for a small business, it's a big deal, not to have gas in a cafe! Several visits needed to resolve "the problem" with their huges bills and no apology from the no shows.”

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Posted 9 years ago

Hi Francisco, we are very sorry to hear about your experience with aspect.co.uk. We can only imagine how frustrating it must have been to have this long process to fix the gas at your business. We understand the problem has now been solved, but we would like to understand what happened, so we can improve our services for the future. Could you send your full name and postcode to customercare@aspect.co.uk ?

Posted 9 years ago

“Considering it wasn't an experience I would have chosen, the service was friendly, dedicated and knowledgeable. The job turned out to be a bit more complicated than initially anticipated, but the engineer rose instantly to the challenge, leaving everything in working order. What more could one ask?”

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Posted 9 years ago

Dear Michael, we understand that having property care issues are quite annoying sometimes, so we are happy that our engineer was able to help you fix everything in the best possible way. Please get in touch again, if you ever need any further assistance with your property.

Posted 9 years ago

Aspect Maintenance Services Ltd is rated 4.8 based on 1,779 reviews