“Absolutely love these lights. Had to wait until they were fitted to leave a review. Glad I did so I can show you the pics. They look amazing. So happy with them. I chose the copper wire also which sets them off perfectly. Service and delivery were great also.”
“Ordered 3 glass pendant lights. 1 arrived completely broken. I suspect from the poor packaging. Immediately contacted customer services by email (it is not possible to telephone) and have received no response.”
“Can’t wait to get this fitted in my kitchen. Very quick delivery and extremely well packed. Love all the colours and like the way you can chose different flex colours. And love that this is made in Britain.”
“Really good service & communication. A small omission from the order was very quickly rectified, despatched for next day delivery with a great response. Great to deal with and won't hesitate to purchase from again.”
“Absolutely beautiful lights and great quality. An initial problem was dealt with immediately and I’d definitely recommend this great lighting company.”
“Update: Artifact sent us the missing items after a couple of attempts of reaching them and accidental delays. I still think it would be useful for them to have a phone number or live chat in the case of issues with orders placed, as email is not always 100% and you can never be sure it has been received.
The product is very nice and we expect to order again.
We have ordered twice from Artifact Lighting and think the lighting is nice. However, on the second order a small part of the order (the rose, cup & flex) to one of the lights was missing - they sent 3 instead of 4. Prior to making the orders, I did not realise that there is no way of contacting them by phone, and they are not responding via the only method of communication that they provide (email) - it has already been several days. It makes no sense from a business perspective - they have already sent me 95% of the order by value and until now I was planning on making more orders in the future. So in short, if there is a problem with the order there seems to be no functioning customer service communication channel. Really disappointed as I want to support locally UK made products and this is one of few. My advice to the company is that if you really don't want to receive phone calls because it costs too much, you need to provide a responsive communication channel alternative like online chat or prompt email response when there is a problem with an order - no response is just not acceptable or fair to the customer. The only other option is to dispute the credit card charge, which is a hassle for all concerned.”
“A very fast service with lots of communication at each stage. Everything arrived on time, carefully packed and with everything needed for fitting. Very impressed.”
“I have bought twice from Artifact and their service is excellent. The products - Vintage Prismatic pendant shade - are fantastic quality and provide the loveliest warm effective light.”
“Prompt delivery of a well packaged quality product with all parts supplied. Well designed and well finished lamp and fittings. Excellent instructions available on line. A very satisfied customer.”
