Artifact Lighting Ltd. Reviews

4.77 Rating 312 Reviews
95 %
of reviewers recommend Artifact Lighting Ltd.
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
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Phone:

02381943014

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The shades are nice and the delivery was fast but the fixture and ceiling rose are very cheaply made. I think the lights are overpriced for their quality. I would have just returned them and not left a review but their returns process is prohibitive. £5 restocking fee per item which I think is totally unfair and it also means I'm stuck with them. if you're thinking of buying from here make sure you read the small print.
Posted 1 month ago
The ceiling mount was totally inadequate to accommodate the wiring.
Posted 9 months ago
The lights are nice, though overpriced for what they are. The main reason for the poor rating is the ceiling caps that come with the lights do not accomodate the three connector blocks that need to be connected to the power source. So you need to pay for the larger ceiling cap - but I feel that if you're spending £120 for lights surely the included ceiling cap should fit everything thats required as a bare minimum of functionality? The fact that they don't fit wasn't stated initially, so now we have to order the caps separately which is now holding our project up. I contacted the company for resolution but zero reply - so not great customer service either.
Posted 1 year ago
Artifact Lighting Ltd. is rated 4.77 based on 312 reviews