How would you rate
"For over the years I have known your website, I just came to appreciate your products, so wonderful and genuine."
"Delivery was very prompt, cannot ask for anymore. Also provide an excellent product at a fair price."
"Amazing service. Lovely follow up from the online team to check we got everything. Good products too."
"clear website, well priced, goods quickly dispatched and received!"
"Great range of products and quick delivery 😀"
"Excellent customer service! Would recommend to anyone looking to do the lighting in their house"
"Excellent service, swift delivery."
"Prompt service and when one item was missing then dealt with promptly and it arrived the next day. Would recommend very reasonable prices."
"A very quick and reliable service and I was kept updated of the delivery"
"I ordered two very expensive lights. Unfortunately on opening one up we cracked a small piece of glass.
I rang Arrow a few times and was eventually told that a replacement part was not available and I would have to buy a whole light again. No one rung me back to tell me this despite saying someone would. This was untrue as I tracked down the manufacturer who said of course they do spares and promptly sent me one by return (for free too as such a small part).
Poor show Arrow!"
We are extremely sorry to hear you have had a bad experience with Arrow this is definitely not how we operate and i can only apologies for any inconvenience this has caused. Usually any online sales are dealt with by the relevant department and i can assure you that no know from that department ever got the message to call you back. I will call you to personally to get more information so we can take up further.
Again very sorry about this whole ordeal.
Online Sales Team
Posted 3 months ago
"The light bulb was exactly right, even the neutral white which I had had difficulty in choosing. Thank you."
"easy hassle free transaction"
"Service is very good, my light came in good time, will use again. This is a good company."
"Really good service and delivered exactly as advertised etc.
"Their customer service was excellent, had an issue with cost is postage to the Channel Islands, sorted straight away. One of the faceplates came down scratched and they sent a new one out pretty much right away.
Quick delivery. Will use again"
"Excellent service, very pleased will definitely use again"
"Prompt well packed delivery"