Arrow Electrical Reviews

Name: Arrow Electrical
Address: 245-247 Cricklewood Broadway, London
Rating: 4.66

4.7 Rating 192 Reviews

94 %

of reviewers recommend Arrow Electrical

4.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 8450 0000

Email:

info@arrowelectricals.co.uk

Location:

245-247 Cricklewood Broadway
London
NW2 6NY

Write Your review

Tell us how Arrow Electrical made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Arrow Electrical 1 star review on 21st May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. Sub standard customer service which takes no action nor responsibility for selling defective products. I would not recommend buying from this site nor its parent company.”

Helpful Report

Posted 1 year ago

“Nice products, but dreadful customer service. One wall light arrived broken - and I was made to feel it was "my fault" as I hadn't let them know within "their" specified returns time, even though - legally - they were completely wrong. Stroppy, unhelpful service by their online websales team. Never use them again, for that reason alone. Note to manager: get your staff trained in how to be pleasant, with less arrogance please. Difficult customers exist, for sure. But they should know the difference and respond accordingly.”

Helpful Report

Posted 1 year ago

“lost my item while shipping, refused to replace it. instead, they wanted me to buy another one(!)”

Helpful Report

Posted 1 year ago

“wrongly addressed, item lost. 'senior manager' blamed me (what?!) and refused to replace the item. instead she wanted me to buy it again (and trust them to ship it?!) go to the store. don't shop online and suffer a painful(expensive) loss.”

Helpful Report

Posted 1 year ago

“Be warned that the Marcus Heritage Brass electrical sockets sold by Arrow Electrical have 'ON' written in red capitals on them, which makes the look really cheap! This was not displayed on their Marcus' brochure.”

Helpful Report

Posted 4 years ago

“Nothing received so far. Payment made on 16/3/20. No email no update whether the item is dispatched or not. Called on Monday 23/3/20 and was advised item coming from Germany and is in Uk and will be delivered Wednesday or Thursday. No item received no email to update. I totally understand re: present crisis about Covid19 but customer service is quite poor.”

Helpful Report

Posted 5 years ago

“One of my 4 lights was badly stained and had clearly been out of its packaging. I expect this light to be replaced. The other three were perfect”

Helpful Report

Posted 7 years ago

“Very bad information”

Helpful Report

Posted 9 years ago

Dear Thida, we are extremely sorry that you have been informed incorrectly, this was due to a technical pricing error, we would like to apologies for any inconvenience caused by this. As you can see from our other positive reviews we operate a extremely high level of customer service and product information and we hope that we can be of service to you in the future, please call us on 020 8450 0000 if you like anything clarified in detail. Arrow Electrical Team

Posted 9 years ago

Arrow Electrical is rated 4.7 based on 192 reviews