Arrow Electrical Reviews

Name: Arrow Electrical
Address: 245-247 Cricklewood Broadway, London
Rating: 4.66

4.7 Rating 192 Reviews

94 %

of reviewers recommend Arrow Electrical

4.7

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 8450 0000

Email:

info@arrowelectricals.co.uk

Location:

245-247 Cricklewood Broadway
London
NW2 6NY

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Arrow Electrical 1 star review on 21st May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two very expensive lights. Unfortunately on opening one up we cracked a small piece of glass. I rang Arrow a few times and was eventually told that a replacement part was not available and I would have to buy a whole light again. No one rung me back to tell me this despite saying someone would. This was untrue as I tracked down the manufacturer who said of course they do spares and promptly sent me one by return (for free too as such a small part). Poor show Arrow!”

Helpful Report

Posted 6 years ago

Dear Simon We are extremely sorry to hear you have had a bad experience with Arrow this is definitely not how we operate and i can only apologies for any inconvenience this has caused. Usually any online sales are dealt with by the relevant department and i can assure you that no know from that department ever got the message to call you back. I will call you to personally to get more information so we can take up further. Again very sorry about this whole ordeal. Online Sales Team

Posted 6 years ago

“Not sure what the products will be like, but the company has certainly got plenty to improve on communication level, in particular get back to their customers and replying to e-mails.”

Helpful Report

Posted 7 years ago

Hi Martin, Sincerest apologies for the poor correspondence regarding your order, we attempted to call you on a number of occasions but the mobile number you provided was either disconnected or incorrect; we can only apologise for the lack of email correspondence on our part – here at Arrow Electrical we pride ourselves on delivering consistent and effective communication with our customers if there is ever an issue or delay regarding an order, which is reflected in our reviews. Your order did contain a special order item which carried a 7-10 working day lead time which was expressed on the item page, and as you placed your order on the 12th it is still within that time frame. I have spoken with David Hunt (Dar) and the last part of your order should arrive with us today, which means you will receive your order in its entirety by Monday at the latest. Please feel free to contact us on 020 8450 0000 if you have any further questions or queries regarding your order. Kind regards, Websales ~RW

Posted 7 years ago

“Arrow Electrical have been very good vendors. The products are top quality and the delivery dependable. We hit a problem though with ordering from the website. We were referring to the photographs of the product when ordering which did not match the description of the product. Therefore we ordered up to £40 worth of product (2 items) we did not want. I was told I can have a refund on one item after a telephone conversation and a gentle debate on the telephone. The only problem is I don't want to pay to return the incorrect item. I have ordered 3 new items that should be delivered soon, but doubt that UPS will automatically pick up the item I want to return. Thank you for the opportunity to explain this problem.”

Helpful Report

Posted 8 years ago

hi Susan Sorry to hear you that you had an issue with ordering. Please contact us so we can explain how it works as we have sold many of these products that you refer to many times without a single issue.

Posted 8 years ago

Arrow Electrical is rated 4.7 based on 192 reviews