Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try other brands next time if the ones you ordered were not to your liking as another brand may hit the spot better. The brands you chose were some of our best sellers, that doesn’t mean however that another brand may not suit you better - its all doen to personal preference
Just to reassure you and anyone reading this, we only buy from manufacturers and do not sell "knock offs " as you suggested.
Best wishes
The AromaromaUk team
WOW thanks for the GREAT REVIEW
As a small company we feel its important to ensure we go that extra mile, get orders sent out quickly & do our best to support our customers with any delivery enquiries / issues
Its a real motivator for us when its recognised - THANKS AGAIN
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for taking the time to leave a review
We are sorry the products are not to your liking, it’s a bit of a puzzle as the 2 brands you purchased came from completely different manufacturers.
We will contact you directly to progress your review
Best wishes
The AromaromaUk team
Thanks Daniel for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service
Thanks for ordering from us
Best wishes
The AromaromaUk team
Hi Damon Thanks for taking the time to leave a review
WOW what a great review THANK YOU
We honestly try and ensure we get most if not all orders sent out the same day & do our utmost to support if there are any delivery issues – not always easy, particularly around periods of strike action, as this then impacts courier companies when they see millions of extra UK parcels sent with them that would usually go via the mail system.
Thanks again your kind words mean a lot to us, its nice to be appreciated
Thanks for ordering from us
Best wishes
The AromaromaUk team
WOW thanks for the GREAT REVIEW
As a small company we feel its important to ensure we go that extra mile, get orders sent out quickly & do our best to support our customers.
Its a real motivator for us when its recognised - THANKS AGAIN
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for taking the time to leave a review Erico
WOW what a great review THANK YOU
We honestly try and ensure we get most if not all orders sent out the same day & do our utmost to support if there are any delivery issues – not always easy, particularly around periods of strike action, as this then impacts courier companies when they see millions of extra UK parcels sent with them that would usually go via the mail system.
Thanks again your kind words mean a lot to us, its nice to be appreciated
Thanks for ordering from us
Best wishes
The AromaromaUk team
“Quick shipping, so can't complain at the product being delivered swiftly. Only concern is whether the product actually *works*... doubtful at the moment. Shame.”
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
Thanks Gary for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service.
Packaging is very important, our parcels are always discrete just with the customers name & address on - nothing else. We ensure they are extremely well packed also, as the last thing we want is the parcel & its contents getting damaged.
Thanks for ordering from us
Best wishes
The AromaromaUk team
Thanks Andrew for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service
Thanks for ordering from us
Assured of the best possibe service & products at all times
Best wishes
The AromaromaUk team
Thanks for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service.
Packaging is very important, our parcels are always discrete just with the customers name & address on - nothing else. We ensure they are extremely well packed also, as the last thing we want is the parcel & its contents getting damaged.
Thanks for ordering from us
Best wishes
The AromaromaUk team
Hi Thanks for taking the time to leave a review
The tracking details which should have automatically been emailed to you, show that your order was delvered on Sunday 15th January at 15.48pm
We will contact you directly to progress this with you
Assured of the best possible service & products at all times
Best wishes
The aromaromaUk team
Thanks for leaving the great review
Maybe only 3 words but 3 great words !! WOW its great you think this about us
We do our utmost to send orders out quickl, packed well & discretely packaged
We also support our customers if any of our delivery partners let us down
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
“Thankyou for giving me the customer service the local currier couldn’t. Was very impressed with the way they handled a missing package. Gave me the confidence that these guys will go that extra mile when it’s needed. Cheers”
Matthew Thanks for taking the time to leave a review
WOW what a great review THANK YOU
We honestly try and ensure we get most if not all orders sent out the same day & do our utmost to support if there are any delivery issues – not always easy, particularly around periods of strike action, as this then impacts courier companies when they see millions of extra UK parcels sent with them that would usually go via the mail system.
December was indeed perhaps the worst year ever for delivery issues as a result of the knock on effect of the Postal Strike; I genuinely think we had more parcels to chase in December than the whole of 2022, as did any organisation sending parcels !! Your patience & understanding was very much appreciated.
Things are sort of back to normal now which is a huge relief - im confident if you order from us again, this time the delivery will go without a hitch !!
Thanks again your kind words mean a lot to us, its nice to be appreciated
Thanks for ordering from us
Best wishes
The AromaromaUk team
Public Reply
Thanks for taking the time to leave a review
When you first contacted us via email last Thursday we immediately responded , im not sure if you placed your review before you contated us maybe
Shortly after your order was processed ( 10/1/23 6-17am UK time ) we sent you an email with the tracking details on as we do all international customers so they can check on progress - perhaps check your inbox/junk/spam folders . The tracking shows we dropped your order at the Post office the same day you placed your order - we are very quick you know !!
We will contact you dierctly via email to progress your review, as due to the Royal Mail Cyber Attack pracels in their system that had not yet left the country the tracking was purposely not upating. The good news is that Royal Mail are working through the backlog and have been for around a week so hopfully your parcel should be in your country soon, albeit i do not think the tracking will update agin until it arraives at customs in your country
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for takaing the time to leave a review
Since leaving the review i can see from the courier tracking your order has been delivered. The tracking clearly shows we dropped your order off at the ParcelShop att approx 10am the next morning and you placed your order around 11-30pm the evening before.
Im not sure what caused the courier delay, thanks for your patience & understaning - we always turn orders around super quick
assured of the best possible service at all times
Best wishes
The AromaromaUK team
