“Order arrived on time securely packaged, however I can't give 5 stars as when visiting the site the ad said spend £30 and receive a free bottle
I spent £51 but didn't receive my free bottle
Apart from that everything was fine”
Hi Brian
Thanks for taking the time to leave a review
The Eflyer you received had a discount code to enter at checkout, sorry you missed this
We will contact you directly to progress this for you
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
as this is linked to your review immediatley above this one we have copied our reply below
Thanks for taking the time to leave a review
AS you have not contacted us directly on info@aromaromaUk.co.uk, we were unaware youve had an issue.
Please be assured we have regular deliveries of fresh stock , it sells through quickly & we do not have aged stock.
We will contact you directly to fix this for you .
Assured of the best possible service & products at all times
The AromaromaUk team
“OK products, good prices and excellent staff. I recently cocked up an order missing off the free gift. My email asking for help and a plea for generousity resulted in the staff member sorting it all out and resulted in me not missing out. A very satisfied customer.”
Thanks for taking the time to leave a review Johnny
Its fair to say the Thai Postal service have not always got it right, with the most recent one saying the address is inaccesible, even though they regularly deliver your mail without issue several times a week - they did deliver in the end
Thanks for your repeat custom, its very much appreciated
Assured of the best posible products & service at all times
The AromaromaUk Team
WHOOPS
Looks like " we should have gone to ************** " a famous opticians slogan !!
Sincere apologies , we have contacted you directly so we can fix quickly. Apologes one of our humans has droppped a clanger.
Assured of the best possible sevice & products at all times
Best wishes
The AromaromaUk Team
Hi Peter
Thanks for taking the time to leave a review
The discount code you used has a qualifying spend of £30 & as the purchase you made was less than this that is why the website did not trigger a discount
Thanks very much for ordering from us. We will contact you directly re this
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
“Generally a very good service. However, the numerous different products all seem the same strength despite their overblown descriptions. I will stay with my old golden friend in future, but take advantage of anything going as a freebee.”
“Arrived much quicker than I thought. Packaged well to cope with transit. Great product easy to buy on the website. Bit more expensive than buying them in a shop. But worth it and I will use them again.”
“Package arrived on time and very well packaged. I just think it a pity that you use Yodel as your courier of choice - previous delivery was left in basement & their photo had to no bearing of this, this delivery was left on my doorstep (on a city centre street.). I wouldn’t trust Yodel one little bit (& I speak from 20 years experience of managing the mailroom of a London university.)
I’m sorry this is not a criticism of Aromaroma, but your choice of courier.”
Hi Martin
Thanks for taking the time to leave a review & your repeat custom
Great to hear YodelDirect delivered in a timely fashion with your recent order; its unfortunate your previous delivery was handeled in the way you mention & we did fully support & fix the previous issue for you.
We offer a range of alternative delivery methods not using YodelDirect, howver the free delivery we offer on orders over £30 is indeed using YodelDirect, as is the entry level delivery option.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi James
thanks for taking the time to leave a review
we sent the missing bottle on 9th September as per our email comms on 8th September
we will contact you directly to progress this
Best wishes
The AromaromaUk team
