“I have ordered several times for girlfriend and mum. Arena have always provided the highest level of service. Every time, the flowers are at least as good as the photos and last for a long time! Not as expensive as some "leading" florists (Int...you know) and much more reliable. The happiness of my recipients = the happiness of me - and I can definitely say I am perfectly happy - thanks Arena!!! :)”
“I've used arena flowers for years for every occasion to do with grannies, mums, mother in laws etc and they have always been delighted with the result. It's quick and easy and customer service is good. Also like the regular newsletter discounts.”
“I wanted some flowers for an occasion. The flowers had to be nice, but more importantly they absolutely had to be from a company which referenced some form of sporting facility, such as stadium, court, pitch etc. Luckily, ArenaFlowers had made themselves prominent on Twitter, which is where I spend my life, so given their sporting pretensions and the offer of a discount, I'd have to have been some sort of semi-literate buffoon to go elsewhere. Lovely job.”
“Birthday flowers ordered from the US to my daughter in London... Impressed by the prompt response of Arena staff for details ... and, most importantly, my daughter was very pleased by the”
“I have always found ARENA FLOWERS to be very simple and easy to use as a purchaser of gift flowers to send from New Zealand to the UK. And - more importantly perhaps, the recipients of these gifts have always been absolutely delighted with what they have received. Well presented in every respect p both packaging and contents.”
“Ordered Valentine's day package consisting of roses, balloon and chocolates. Flowers and balloon arrived promptly and were very nice, but chocolates were missing. Sent email regarding this omission, but received no reply, or chocolates.”
“Sending flowers from Australia to England via Interflora previously made the process expensive. Then I discovered Arena flowers site which gave me a vast choice at an affordable price. All bookings have been delivered on time and allowed me the opportunity to make a change after the booking was made. The latest reminder re Mothers Day was a help other wise I would have missed it! Shalini Penny, Melbourne Australia”
“Flowers were evidently lovely, but this is the second time that i have added a message saying that my mother takes a long time to reach the front door and the flowers were just left on her doorstep, amd she just happened to find them by chance. This personal aspect of your service leaves room for improvement.”
“Dear Team Arena
We are pleased to report that we have come to trust Arena Flowers to send the perfect floral solution/gift for all occasions! Ease of booking the bouquet, communication on when the bouquet will be delivered and most essentially the quality of the flowers when they arrive has not failed to delight our family and friends for celebratory and/or sad life moments.
We use Arena Flowers regularly and highly recommend 'Arena Flowers' to fulfil customer expectations on all levels. Very reassuring!
With much appreciation
Susan and Marcus Swalwell”
“THIS IS THE EMAIL I SENT ON 30.3.14 BUT HAVE NOT RECEIVED A REPLY OR A REFUND.
Dear Arena Flowers,
I am writing to complain about the service I have received from your company. I ordered two identical bouquets of flowers for my mother and my mother-in-law. One bouquet arrived at 8.30am but the other was not in the box. I immediately phoned your customer service team to explain that one bouquet was missing and was reassured that a second bouquet would be on its way.
Two hours later it had still not arrived so I rang again and asked if the courier could be contacted to check if the second bouquet was on its way. Your customer service representative rang back to tell me that they had forgotten to put the second bouquet in the box and they could redeliver on Tuesday.
I explained that the flowers would no longer be required because they were for mothers day and I required them that day. I was told at this point that I could have a refund for the one set of undelivered flowers and the delivery charged. I explained that I would like a full refund for both sets of flowers and that the courier could come and collect the first delivered bouquet as it was of no use to me. I was told this was not policy so I asked to speak to a manager. This request was refused because everyone was too busy and I was told to put my complaint in writing.
The whole point of ordering two identical sets was to give my mother and mother-in-law exactly the same flowers on Saturday night when they came round for dinner. In addition I am 8 months pregnant and do not have a car so I had to wait for my husband to get home at 4pm and take me to the nearest florist. Another reason I am frustrated because I paid for the Saturday delivery because I knew I would be in all day. By 4pm on the Saturday before Mothering Sunday, the choice remaining was limited (as I would expect and the very reason why I ordered on line with you) and I had to purchase two new identical bouquets. These bouquets were more expensive and less pretty than the one I had received from you but what else could I do? Also I now have a very expensive bunch of flowers (i.e. the one bouquet I received from you) on my kitchen table.
I have never used or heard of your company before but decided to use the voucher from Mothercare and try you out. Depending on how you deal with my complaint, I shall not be using you again and I will be forwarding my concerns on to Mothercare. As requested earlier, I am requesting a full refund for both bouquets of flowers (since neither were given to my mother or mother-in-law and I offered for the courier to pick up the first bouquet) and the associated delivery charge.
Regards
Kirsty Greenhead”
“The flowers were ordered for a friend in Poland and were delivered in time and were of an excellent quality. The price was reasonable for this international delivery.”
“This order was for my friend's 70th in France. Flowers arrived on day requested and she was thrilled to bits with them. Another friend saw the bouquet and said it was really lovely. So well done to Arena you came up trumps again.”
