I originally paid just over £100 for dinner roses to be delivered. This payment was taken twice from my account, albeit the erroneous second did eventually return. I send flowers often but this was my first time using Arena. 1. I was informed by email at the very end of the day of delivery that the flowers I was sending as a surprise could not be delivered to the recipient as the florist had run out of flowers. 2. Next day, no word. 3. Next day (pm) I was advised that the flowers had been delivered. I queried this as the recipient (who by now I had had to tell about the surprise) said nothing had been delivered at all. 4. Next day told the flowers had not actually been delivered and that Arena had no time frame for when they would be delivered. During this period I had emailed Arena asking a couple of times for someone call me to explain what was happening. Nobody called or responded to my email. In desperation I then called Arena myself and was very begrudgingly given a brief apology but told that on no account would any goodwill gesture be made to me for the inconvenience. Would I recommend Arena? Would you recommend based upon that service? Of course things can go wrong sometimes, but you can tell how good a company is in these situations by how they handle the mess-up. None of this was my fault and yet Arena seemed to think that having paid my money up front, their customer should then wait days after delivery was supposed to have taken place, not knowing when the flowers would actually be delivered. Moreover, Arena wouldn't use a different florist to resolve the problem in the meantime for me, the customer or the recipient. Agenda had many opportunities to fix the problem or to at least make amends, but chose not to. I'll never use Arena again based on this experience and will advise others of the total lack of customer service that I received.