“I live in Canada and have used Arena Flowers twice to send flowers to my family in England. Both deliveries were on time and the flowers were fresh and beautiful.”
“Disappointed the flowers didn't arrive arranged in a bouquet, as advertised on your website but in several bunches, consequently my Mother had to arrange them, also they didn't fit in the vase purchased, she is unwell so I ordered them with the vase in the hope that she would just have to unwrap them and put them in the provided vase. This caused a lot of stress and work for her I was unable to help her as she lives over 5 hours drive away. We are both disappointed with this”
“I was very pleased with the service Arenaflowers gave, i live in spain and needed to send my mum some flowers on mothers day, ordering online was easy and the flowers arrived on mothers day just as they said they would. My mum was really happy and so was i, all round result, thanks Arenaflowers”
“I was a bit disappointed In the flowers and the bag they were given in, the bag looked like a cheap bag from the pound shop and the flowers I thought were going to be all different colours”
“The flowers I ordered arrived on time & my best friend said they were absolutely beautiful it made her Birthday thank you so much I will definitely use your florist again . Thanks again.”
“I never actually saw the flowers as they were delivered 100 miles away but the recipient was very pleased with them. I thought the price was very reasonable (around £30), they did Sunday delivery, there was a good choice and the website was very easy to use. The only slight difficulty I had was trying to use the tracking service on the Sunday to see if they actually had been delivered and this was very fiddly on a mobile phone. It would have been easier on a computer. Overall very satisfied and I'll use them again.”
“BAD CUSTOMER SERVICE - I have already left feedback but feel I need to retract it! The flowers were for my 80 yr old mum. She called me last night to say the flowers were all dead except for 1, in 5 days I do not expect flowers to die! I called to complain to be told only guaranteed for 5 days! All the flowers I buy have always lasted 2 to 3 wks. I was told to send a photo of the dead flowers. Unfurtunately my elderly mum does not have a mobile phone to take a pic & I live over 100 miles away from her. VERY POOR CUSTOMER SERVICE!!!”
Hi Christine,
We do apologise for the disappointment caused however, we can only guarantee that our flowers last for 5 days and it is then up to our customers. If any flowers that are delivered are not fresh then we need to know within 3 days to be able to assess them and if any longer we do need pictures. We are sorry for the inconvenience.
Kind Regards,
Arena Flowers Customer Care
“No point in delivering a Mothers Day present after Mother's Day. To get an email or voicemail to tell you it won't be delivered and there is nothing that can be done is not acceptable. Won't be ordering again.”
“Ordered spring bouquet and got a completely different flowers, not what I ordered in any way. The flowers were sparse and alot of the bouquet was greenery.”
Hi Samantha,
We are very sorry to hear that you did not receive the flowers you ordered. Could you please contact us by email: customer@arenaflowers.com or by phone 0208 993 5400 and we can look into this further with you.
We look foward to hearing from you.
Arena Flowers Customer Care
“Great service and beautiful flowers...I have ordered from ArenaFlowers a few times and have been very happy. I will certainly choose ArenaFlowers in the future...”
