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Arden Gates Reviews

4.7 Rating 206 Reviews
72 %
of reviewers recommend Arden Gates
Company Reviews Product Reviews
107
 Metrics Info
4.7
Based on 206 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Arden Gates Reviews
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Phone:

01564 731 035

Location:

CORNER FARM, PACKWOOD ROAD LAPWORTH, SOLIHULL, United Kingdom
WEST MIDLANDS
B94 6EJ

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Connie Winter
Verified Reviewer
“I ordered four sets of gates from Arden Gates, one set now has bubbled powder coating and some of the powder coating has peeled off. Arden Gates director Guy Allwood will not accept that the cause of the problem is that the powder coating has bubbled after cold weather but insists that they have banged together. We had thick snow (at least four inches) before Christmas and several nights of severe frost after Christmas; When the ice melted some of the powder coating peeled off and there were bubbles on other parts. The gates were only six months old and I had a five year guarantee but Guy Allwood would not honour the guarantee and sent me a do-it-yourself kit. When I refused to do it myself and asked for my guarantee to be honoured I was sent a £1000 bill via email. Be aware that this company will take your money, offer a five year guarantee and when you need a repair under that guarantee you will receive a tin of paint that does not match the original colour, a set of paint brushes and some draft excluder. There is no customer service from this company. Don't waste your money. I trusted them to honour the guarantee but it is not worth the paper it is written on. I wanted to post photos with this review but the website won't accept them. See my Google review for photos supporting the above.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Unprofessional and rude. An independent installer advised the Berninca mechanism fitted was unsuitable when it kept on malfunctioning. Arden Gates advised a six week lead-time due to lack of engineers and then refused to inspect, despite the fact I felt vulnerable. Overpriced and awful customer service.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Parcel never has been delivered, very poor customer service”
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Posted 2 years ago
Anonymous
Unverified Reviewer
“I took service and maintenance couple of times which was good. I have been calling the company almost everyday to place a new order and each time they promise me that someone will call me and they WILL never call! The service is very poor. i remember one early morning i received a call from one of there sales person after very very long wait and asking me complicated question after question including size and measurement. i said please could you send someone whom can take the measurement and where i can answer all the question as i have no knowledge of the questions your asking. few minutes later i received a call from some one called Ross and saying you MISSED YOUR TRAIN! i was shocked in the way he behaved with his customer. i was very upset and heartbroken of the tone of language they use to there customer. I will NEVER recommend anyone to this company.”
Helpful Report
Posted 2 years ago
William Langridge
Verified Buyer
“Can’t review yet as we haven’t received our order !! We really need the replacement Rack asap as our gate is still not working 😩 Hope you can send the Rack asap Thanks Bill”
Helpful Report
Posted 5 years ago
Arden Gates is rated 4.7 based on 206 reviews
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