Arden Gates Reviews

Name: Arden Gates
Address: CORNER FARM, PACKWOOD ROAD LAPWORTH, SOLIHULL, United Kingdom, WEST MIDLANDS
Rating: 4.72

4.7 Rating 172 Reviews

67 %

of reviewers recommend Arden Gates

4.7

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01564 731 035

Location:

CORNER FARM, PACKWOOD ROAD LAPWORTH, SOLIHULL, United Kingdom
WEST MIDLANDS
B94 6EJ

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Arden Gates 5 star review on 19th March 2024

David Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the services provided”

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Posted 1 year ago

“Second time I've used Arden Gates and as helpful as always!”

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Posted 1 year ago

“Very fast delivery and competitive price. Will shop again.”

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Posted 1 year ago

“I ordered four sets of gates from Arden Gates, one set now has bubbled powder coating and some of the powder coating has peeled off. Arden Gates director Guy Allwood will not accept that the cause of the problem is that the powder coating has bubbled after cold weather but insists that they have banged together. We had thick snow (at least four inches) before Christmas and several nights of severe frost after Christmas; When the ice melted some of the powder coating peeled off and there were bubbles on other parts. The gates were only six months old and I had a five year guarantee but Guy Allwood would not honour the guarantee and sent me a do-it-yourself kit. When I refused to do it myself and asked for my guarantee to be honoured I was sent a £1000 bill via email. Be aware that this company will take your money, offer a five year guarantee and when you need a repair under that guarantee you will receive a tin of paint that does not match the original colour, a set of paint brushes and some draft excluder. There is no customer service from this company. Don't waste your money. I trusted them to honour the guarantee but it is not worth the paper it is written on. I wanted to post photos with this review but the website won't accept them. See my Google review for photos supporting the above.”

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Posted 1 year ago

“Still waiting for my order. Michael”

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Posted 1 year ago

“Unprofessional and rude. An independent installer advised the Berninca mechanism fitted was unsuitable when it kept on malfunctioning. Arden Gates advised a six week lead-time due to lack of engineers and then refused to inspect, despite the fact I felt vulnerable. Overpriced and awful customer service.”

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Posted 1 year ago

“Have ordered from Arden Gates several times- excellent service. Alex very. very helpful”

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Posted 1 year ago

“Ordered early evening and the goods were delivered next morning. Excellent service thank you”

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Posted 1 year ago

“Great service, easy to navigate website and speedy delivery”

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Posted 1 year ago

“Parcel never has been delivered, very poor customer service”

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Posted 1 year ago

“All, well done. Delivery on time, VAT invoice sent to email, product fitted and works.”

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Posted 1 year ago

“I have used Arden Gates for many years for a number of projects. Gates, bollards and ironwork. The work is top notch. Their servicing of works is outstanding mainly due to Rick who goes way beyond what you would normally expect of a service engineer.”

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Posted 1 year ago

“I took service and maintenance couple of times which was good. I have been calling the company almost everyday to place a new order and each time they promise me that someone will call me and they WILL never call! The service is very poor. i remember one early morning i received a call from one of there sales person after very very long wait and asking me complicated question after question including size and measurement. i said please could you send someone whom can take the measurement and where i can answer all the question as i have no knowledge of the questions your asking. few minutes later i received a call from some one called Ross and saying you MISSED YOUR TRAIN! i was shocked in the way he behaved with his customer. i was very upset and heartbroken of the tone of language they use to there customer. I will NEVER recommend anyone to this company.”

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Posted 1 year ago

“Fast delivery, competitive price and good product.”

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Posted 1 year ago

“Very responsive and helpful. Ordered some digital locks for garden gates. Were able to advise me. Best price I could find but good service and prompt delivery. Excellent!”

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Posted 1 year ago

“Great service fast delivery highly recommend”

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Posted 1 year ago

“very speedy delivery”

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Posted 1 year ago

“Very helpful on the phone ordered online received next day very well packaged brilliant will be ordering again soon.”

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Posted 1 year ago

“This is the second time I used Arden gates for a new gate motor. The reason is the great price & prompt delivery. Great service all round & definitely recommend.”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

Arden Gates is rated 4.7 based on 172 reviews