Aqua Spa Supplies Reviews

Name: Aqua Spa Supplies
Rating: 4.82

4.8 Rating 939 Reviews

96 %

of reviewers recommend Aqua Spa Supplies

4.8

Based on 939 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Aqua Spa Supplies 5 star review on 14th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not Aqua Spa fault, normally very good. Product hasn’t been delivered yet. Still waiting after 3 days from days after TNT said would be. Cannot contact TNT or obtain any information.”

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Posted 8 months ago

“Very poor. Item not even sealed in box and no packaging. Arrived with 3 pieces outside the box and one of them cracked.”

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Posted 1 year ago

“I have not been sent what you advertise..and also item is faulty”

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Posted 1 year ago

“still haven't received my order it's now over a week late ???????????????????????”

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Posted 2 years ago

I'm sory to here this. We despatch the same day of the order so it must be the courier that's held things up. Please contact us so we can chase the courier. Tel 01245.477400 or sales@aquawarehouse.co.uk

Posted 2 years ago

“Not received product”

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Posted 2 years ago

“I still have not received my order and the guy at your warehouse side was not interested in finding out where my order was.”

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Posted 2 years ago

“Very good product at reasonable price delivered very quickly”

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Posted 2 years ago

“Hasn’t arrived yet !”

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Posted 3 years ago

“still have not received TNT SAY THEY HAVE RETURNED IT TO YOU. If you could please send it to me so that i can try and then give you a proper review. if you cannot send then a full refund will do”

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Posted 3 years ago

“Not received”

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Posted 4 years ago

Hi Des I'm sorry to hear you've not recieved your goods. I will chase this up immediately

Posted 4 years ago

“NOT HAPPY ! Was supposed to be next day delivery .... it's been a week and still not received my items!”

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Posted 4 years ago

Hi Kathryn. Sorry to hear that. We've checked with TNT who confirmed they delivered it the day after you ordered! Can you check again please. Maybe a family member or neighbour signed for it?

Posted 4 years ago

“It’s great but the packaging was ripped open ?”

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Posted 4 years ago

Sorry about the damage. We use TNT for our deliveries who have given us excellent service over the years but I guess once in a while something gets ripped. Are the goods OK? Please respond to sales@aquawarehouse.co.uk

Posted 4 years ago

“Still advertising and taking payments for items they don’t have. Now waiting for a refund so I can purchase elsewhere.”

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Posted 4 years ago

Hi Eileen. I am really upset by your bad review. We don't intentionally list products that are out of stock but sometimes the actual stock on the shelves can go out of sync with the web stock. I will try to tighten up on this issue. Please accept my apologies. Richard Hart - MD Aqua Spa Supplies.

Posted 4 years ago

“Not happy with time taken to reply bout email sent as my fault ordered wrong filter trying to get replay to send back to have refund”

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Posted 4 years ago

Jeremy. I am sorry but no one here in the office has any record of your email. Please either email sales@aquawarehouse.co.uk or call 01245.477400. We always respond to emails within 24 hours. I have no idea why yours has not arrived.

Posted 4 years ago

“Piece of cheap junk plastic overpriced and poor performer”

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Posted 4 years ago

“I ordered the steps for my Jacuzzi on Friday 5th October 2018 and paid for it on PAYPAL in full. Today is Monday 8th October 2018 and it is 6,pm at 4.30pm i got a email from you asking me what i thought of your business and GUESS WHAT I HAVE NOT GOT MY ITEM YET AND I EVEN HAVE NOT GOT A EMAIL TO TELL ME WHEN ITS COMING ?????? i UNDERSTAND YOU CAN NOT SEND IT OUT AFTER 2PM BUT WHAT HAPPENED OVER THE WEEKEND WHEN EVERYONE SHOPS ON LINE AND GETS THERE GOODS SENT WHATS #ORD-5492”

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Posted 5 years ago

I am sorry you feel upset. We are closed at weekends like many business. I accept some new companies work 7 days a week but we feel our employees deserve the weekend off. Please email me at richard@aquawarehouse.co.uk and I will track your order. We use TNT with an overnight service ( excluding weekends ). If the order was placed after 2pm on Friday it would not be despatched until Monday for delivery on Tuesday. Hope that helps

Posted 5 years ago

“Ordered 3 covers the same one came with white tape 2 with blue tape. Doesn't look great as using the 3 together on a pool. Rang up and was told I would get a call back when looked into but never got a call back!”

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Posted 6 years ago

Mike I am very sorry about the cover. I think you mean a blanket. They are manufactured that way with the white & Blue tapes and unfortunately the manufacturer has now closed. I am also sorry you did not get a call back. I will call you now to discuss

Posted 6 years ago

Aqua Spa Supplies is rated 4.8 based on 939 reviews