Aqua Spa Supplies Reviews

Name: Aqua Spa Supplies
Rating: 4.82

4.8 Rating 952 Reviews

96 %

of reviewers recommend Aqua Spa Supplies

4.8

Based on 952 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Aqua Spa Supplies 5 star review on 16th May 2024

Anonymous

Aqua Spa Supplies 5 star review on 9th May 2024

T.M Gibson

Aqua Spa Supplies 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

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“Very fast delivery on the order”

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Posted 1 year ago

“Easy ordering and delivered on time. Always excellent customer service”

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Posted 1 year ago

“Excellent communication with John and super fast delivery. Would definitely use again”

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Posted 1 year ago

“Always good products and always quick delivery.”

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Posted 1 year ago

“Very good customer service! Would highly recommend”

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Posted 1 year ago

“Amazing service”

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Posted 1 year ago

“Part fitted perfect”

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Posted 1 year ago

“Bought a jet casing from aqua supplies, when it arrived it was too small. I offered to send it back, and they told me to keep it, and gave me refund, even the postage. Brilliant.”

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Posted 1 year ago

“Super quick delivery, exactly the right parts, top job”

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Posted 1 year ago

“Great fast service very good prices thanks”

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Posted 1 year ago

“Great next day service gladly recommend 👍”

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Posted 1 year ago

“2nd time ordering from here . Easy to use - quick despatch . Parcel took a day longer than initially planned but that was no issue .”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“Arrived quickly and works perfectly!”

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Posted 1 year ago

“Replacement head rests: Great service (next day delivery), product was as expected, clunky website (albeit using an iPhone so the site is clearly not suited for mobile phones / safari) but the price for two replacement head rests was extortionate. Aqua is likely the only U.K. sales agent around and has a monopoly on the brand that I have. The next best option was to have the product delivered from the US but with shipping it would have be a wash in regards to price. The dealer is likely shipping in a large amount of product at once at a far lessor cost but this isn’t passed on to the consumer. Overall, I would recommend them unless you can find what you’re looking for at a cheaper price elsewhere (I guess you never know how bad the service may be though). Also, I bought my hot tub from them 3 years ago and the satellite sales office that I was directed to (apparently closer to me in London) was utter garbage to deal with. The main branch in Chelmsford then took over the sales process, exuded good customer service and sorted out the initial teething problems with the purchase. They were very good.”

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Posted 1 year ago

Thank you for your honest and constructive review. Yes I agree the pillows are expensive and the price keeps going up! But unfortunately the prices are correct. Don't forget that the US price doesn't include import tax at 6%, VAT at 20% and of course shipping.

Posted 1 year ago