A Place in the Sun Currency Ltd Reviews

Name: A Place in the Sun Currency Ltd
Address: 5a New Road, Croxley Green
Rating: 4.92

4.9 Rating 1,931 Reviews

100 %

of reviewers recommend A Place in the Sun Currency Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,931 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About A Place in the Sun Currency Ltd:

From a deposit on a house to regular monthly payments, A Place in the Sun Currency ensures your funds reach the right destination, at the right time, at a highly competitive exchange rate.

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Phone:

020 8051 8555

Location:

5a New Road
Croxley Green
WD3 3EJ

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A Place in the Sun Currency Ltd 5 star review on 11th January 2023

Daniel Ashley-Claydon

A Place in the Sun Currency Ltd 5 star review on 10th March 2020

Dr Alan Clark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we have in the past enjoy next day and sometimes, same day currency exchange, but for some reason the last transaction took nearly 3 days and we had to prompt them with a phone call , otherwise would have taken longer as our money was just sat in limbo. hopefully just a plimp in what has otherwise been a fantastic service. terry”

Helpful Report

Posted 1 year ago

Good morning Terry and thank you for the review and feedback. Our internal signoff procedures for payments are quite intricate due to the various checks that need to be made before payments are authorised, and in this case it appears that a very rare individual error within that process caused your payment to be delayed. We have addressed this internally and are constantly striving to improve the efficiency of our processes, so I am confident that you will find that this is a one-off issue. Thanks again for bringing this to our attention and sorry that our service was not up to its usual standards for this payment. Regards, Robin Haynes Director

Posted 1 year ago

“Following the change from Currency Index to APLTSCurrency confirmation of receipt of funds has not been sent and funds have not been transferred on the same day as happened previously. Hopefully this is a teething problem and will not happen in future transactions.”

Helpful Report

Posted 2 years ago

“Good service , however, I wanted to speak with a manager to pass on a few comments that i was less than happy about and was told "they are all too busy and in meetings". Not very good customer service when a client is unhappy.”

Helpful Report

Posted 7 years ago

“There has been a mistake concerning my last transaction. I was contacted when I was abroad, by email saying they had no record of £10000 which I meant to be transferring to them at the end of April. This obviously caused me to worry that I hadn't transferred £10000 correctly and had inadvertently paid it to someone else by mistake. However after phone calls it appears they had expected a second sum of £10000 from me. The clerk who had organised the transfer of £10000 from sterling to euros had, it would appear, mistakenly done this twice. I am now back in the uk and I am expecting, on his return from his holiday, an explanation and an apology.”

Helpful Report

Posted 7 years ago

We apologise for the confusion relating to this order, which was indeed caused by a duplication which led to our system showing one settled order and one unsettled. The currency relating to the settled order had of course been sent out correctly and on time, so there was no delay or loss caused, however we apologise for the telephone call which was necessary to understand what had happened and could have caused some concern at the time. Rob will make contact again shortly.

Posted 7 years ago

A Place in the Sun Currency Ltd is rated 4.9 based on 1,931 reviews