A Place in the Sun Currency Ltd Reviews

Name: A Place in the Sun Currency Ltd
Address: 5a New Road, Croxley Green
Rating: 4.92

4.9 Rating 1,926 Reviews

100 %

of reviewers recommend A Place in the Sun Currency Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About A Place in the Sun Currency Ltd:

From a deposit on a house to regular monthly payments, A Place in the Sun Currency ensures your funds reach the right destination, at the right time, at a highly competitive exchange rate.

Visit Website

Phone:

020 8051 8555

Location:

5a New Road
Croxley Green
WD3 3EJ

Write Your review

Tell us how A Place in the Sun Currency Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A Place in the Sun Currency Ltd 5 star review on 11th January 2023

Daniel Ashley-Claydon

A Place in the Sun Currency Ltd 5 star review on 10th March 2020

Dr Alan Clark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my opinion, this company are very very bad. HSBC UK bank would not allow us to transfer money they said there was a potential fraud as they had found evidence they were registered as bankrupt when I explained this to PINS they took the money they already had and I lost £400. Be very careful if you are using them for large amounts of money transfer. Don't give them any money you can't afford to lose. There are many other sites that offer better rates.”

Helpful Report

Posted 1 year ago

“The representative was very helpful and polite. However, the quotation that was given regarding the pound to euro rate somewhat differed when the transfer actually took place. After speaking with another money transfer company they explained that I had been misled. The actual outcome is that I am several thousand pounds out of pocket. I would advise anyone thinking of using A Place in the Sun Currency, to ask for the rate to be fixed with them in WRITING or be prepared to be ripped off.”

Helpful Report

Posted 1 year ago

We are sorry to hear you were not happy with the rate for a recent exchange. To confirm, we do agree all rates verbally at the time of exchange, taking instruction before going ahead, and then confirm transactions in writing immediately. All our exchange rates are commercial rates, rather than 'tourist' rates, and offer a considerable saving compared to most banks, for most people. Please note that some competitors will also claim to offer 'too good to be true' rates after the event. While it's impossible for us to be aware of every rate offered by thousands of other providers around the world, our rates are generally very competitive, as confirmed by many other reviews; our apologies if you were left with any other impression from this transaction, which is never our intention.

Posted 1 year ago

“Highly uncompetitive and better rates are available elsewhere. Poor advice by people with limited knowledge.”

Helpful Report

Posted 2 years ago

“Firm still stating that my standard british high street bank cheque had not cleared some 10 days after they had presented it (my bank giving it the ok some 9 days ago). As a consequence they have cost me a 2k deposit. There are alternatives, I suggest you try them.”

Helpful Report

Posted 3 years ago

“I have a new account. Sent email to request process as intended to transfer a large amount for house purchase, after three days no response. The received email saying account manager was away. So if using this service apparently expect service disruption in the event of your account manager having time off. No continuity in money transactions is not a good look.”

Helpful Report

Posted 3 years ago

“I have to say I am not one for negative reviews, however I have been sorely disappointed in my experience with A Place In The Sun Currency. We purchased a property in Spain, (huge financial decision for us) we were called several times whilst we were waiting for the funds offering unbeatable rates (which I did find a little pushy) but once we had the funds we needed to send immediately for completion, we trusted the name as it’s always very nerve wracking handing over such large sums especially to a foreign country. He not only sent the money late and missed the deadline delaying completion for us and causing further issues, also The “Headlining rate that was promised” did not appear.... and the account manager had sent the wrong funds to our solicitor! Even though I had specified the amount on numerous occasions! It was blatantly obvious he was only after his commission, very arrogant and in my opinion inept. Left with a very bad taste in my mouth, after my experience would NEVER consider using again.”

Helpful Report

Posted 4 years ago

Dear Mrs J, I'm sorry to have read this review about your experience with A Place in the Sun Currency. We will investigate what happened in this case and I will contact you next week. You can see from our other reviews that any delays or errors are completely isolated so I want to understand exactly what happened in the case of your transaction. Regards, Robin Haynes Director.

Posted 4 years ago

“I am quite happy with the companies I use so why do you keep bothering me? Must be desperate for business.”

Helpful Report

Posted 5 years ago

“TransferWise is much more efficient and you have total control. I wish I had never contacted this company, the set up procedure was too long and cost me money, they told me to use an address I hadn't been at for 7 years, which caused another delay as they couldn't find a footprint, waiting for the rate to come back was also a failed exercise. I would never use this company again, back to TransferWise for me total control and great rates.”

Helpful Report

Posted 6 years ago

Dear Mr Blyth, Sorry that you didn't find our personal service as easy as your online provider. We have different compliance rules to online firms and as such if there was a delay verifying your identity I can only apologise, however we take our regulatory and anti-money laundering regulations very seriously, which is why we encourage clients to register and pass compliance in good time before using the service. We quote live from the market too so I'm not sure why there would have been any delay in quoting rates for you, but if you were dissatisfied I can assure you this is most unusual, as you can see from the virtually uninterrupted list of positive reviews on this site. Sorry again if our service was not as expected. Regards, Robin Haynes Managing Director

Posted 5 years ago

“i dont know how they contacted me and i never asked for their services!!”

Helpful Report

Posted 6 years ago

“What went wrong? Erm, you sent an email which was meant for a Ms A Rynne to me (Cormac O'Neill (cpponeill@gmail.com)). That DOES NOT make me believe that your systems/procedures/processes are 100% secure!”

Helpful Report

Posted 6 years ago

Our apologies Mr O'Neill, this was a clerical error made on a small handful of review requests, and we quickly realised the error and immediately emailed all relevant clients to apologise. It is no reflection on the safety or security of our payment or trading systems and was simply an administrative error, although we of course recognise that it should not have happened and have taken steps to ensure it is not repeated. Regards, Robin Haynes Currency Index.

Posted 6 years ago

“The advice I got was weak and unconvincing. I felt pressurised to make a fast decision that resulted in my converting my euros back to sterling way too early. As a consequence I missed out on several thousand pounds. I would never use this company again. I hope you make this comment visible for potential customers to see.”

Helpful Report

Posted 7 years ago

Dear Mr Haithwaite, Thank you for your comments and we are sorry if you feel our service was not of the standard we always strive for. We do not provide advice as such, and with rates extremely volatile due to the forthcoming referendum, it is very hard to predict what rates will do. At the time of this exchange the Pound was strengthening and could easily have continued to do so, given the referendum's influence on exchange rates, but in hindsight the market has instead dropped as the 'Leave' campaign has since gained in popularity. Unfortunately there is no way to pre-empt exchange rate movements at the best of times. Please be assured it makes no difference to us when a transaction is carried out and we do not pressurise clients, unlike many of our competitors who are well known to do so. We do however provide honest opinions and potential outcomes of exchange rate movements in various scenarios, and we apologise if these were misconstrued as anything more than that. The transaction was carried out at a competitive, commercial exchange rate at the time with prompt, efficient onward payment and to that end we trust we have provided some value compared to the rates offered by typical high street banks.

Posted 7 years ago

A Place in the Sun Currency Ltd is rated 4.9 based on 1,926 reviews