APL Packaging Ltd Reviews

Name: APL Packaging Ltd
Rating: 4.82

4.8 Rating 2,065 Reviews

100 %

of reviewers recommend APL Packaging Ltd

Company Reviews

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About APL Packaging Ltd:

Leading national supplier of plain and printed packaging at great prices. Plain packaging delivered next working day, printed packaging from 7 days.

We offer a wide range of gift and jewellery boxes, carrier paper and plastic bags, luxury tissue paper and ribbon, as well as packaging accessories.

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Phone:

01903202333

Email:

marketing@aplpackaging.co.uk

APL Packaging Ltd 5 star review on 12th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sorry - I did call couple weeks ago to say that on my previous order I received a small batch of damaged carriers but discarded them - was told that I needed to save them, I would have been happy if you gave me 100 free carriers or something similar. secondly after placing an order for green carriers and waiting nearly 2 weeks - I finally called your team up, and after you team going down to the warehouse realized that you do not have green in stock, so checked with me and I was ok with blue..........if I was notified earlier that you do not have the stock, it would have saved time contacting me earlier rather than me calling you after 2 weeks. otherwise im happy.”

Helpful Report

Posted 9 years ago

Good Morning Harjinder, Thank you for your feedback. In regards to your order placed on 29/09/14, I would like to apologise as on this occasion as we didn't achieve our normal high standard of service. The item that you ordered wasn't available on fulfilment and we should have immediately contacted you to let you know. There was a lack of communication on our part and we are extremely sorry. I have spoken to my colleagues regarding your experience to avoid this happening again in future. In your comments you have highlighted that you received some damaged carrier bags in a previous order. I'm extremely sorry that you were sent faulty carrier bags, this is very rare. If you had contacted us on receipt of the bags we would have gladly swapped them for you. We would have returned the damaged bags to our warehouse for further inspection of the cause as we pride ourselves on supplying high quality products. I'm pleased to hear that these two issues aside, that you are happy. I hope that the way your feedback has been dealt with restores you confidence in APL and that you order from us again in future. I hope you have a nice week Charlotte

Posted 9 years ago

“The website was fairly good, although I was instructed to call the office to complete my order as one of the items was out of stock. I did this, and informed that the items were required for a specific event that was taking place the following week. I was assured that all items would arrive in time. They didn't arrive, not even the ones that were apparently in stock. I called back, and was told I couldn't speak to the person I had arranged the order with, and that he would call me back. He didn't call. Eventually, a few weeks later, they arrived, but far too late for the purpose they were ordered for. Disappointing. The quality of the items was actually very good, just a shame we couldn't use them in time.”

Helpful Report

Posted 9 years ago

Hi Sam, Thank you for your comments. Firstly, I would like to apologise as you've not received the high quality service that we are very proud of. On reading your review I immediately investigated what happened with your order. There was a miscommunication between the person that took your order and the person fulfilling your order, there was also a slight technical glitch with our system which caused the order to be delayed further. I would like to reassure you that this is a very rare occurrence. I would also like to rebuild your trust in APL by letting you know that your feedback has already been acted upon to improve our service. I have discussed the issue surrounding your order with the person who placed it and our Fulfilment Manager to ensure that all future communications are as clear as possible. In addition to this, we are launching a new website and order processing system within the next couple of weeks which will overcome the technical glitch that delayed your order. Thank you for your positive comments concerning the quality of our products, we appreciate your feedback. I am once again very sorry for the poor experience you've encountered; I hope that our actions and response to your review have restored your confidence in APL. Thank you Charlotte

Posted 9 years ago

“I did inform you my entry phone does not work and for the driver to call me when he was outside, but instead I had a text message saying I wasn't in which wasn't the case. When I called the courier company they said they did not receive that message from your company.”

Helpful Report

Posted 9 years ago

Hi Amber, I am sorry to hear that your special delivery message was not passed on to Interlink Express. I can see from our tracking information that you received your boxes next working day as expected but there was a hiccup along the way. This was a human error on our part and I apologise that you’ve had a negative experience; I would like to reassure you that this is a rare occurrence. We take all feedback very seriously and I will share your comments with our team to ensure that this does not happen again. I hope you are pleased with the pop up boxes you ordered from us and that I’ve restored your confidence in APL. Thank you Charlotte

Posted 9 years ago

“On your website it says if you order before 4.30 that i would get next working day delivery. I did not. So not good was it”

Helpful Report

Posted 9 years ago

Good morning Wayne, Thank you for telling us that your delivery did not arrive as soon as we said on our site. Your order was placed 5 minutes before our cut-off point and should have been dispatched on Friday for delivery on Monday. I’m sorry that your order was overlooked and did not arrive until Tuesday. This is an extremely rare occurrence. I have discussed this issue with our warehouse manager to ensure that every order right up until 4.30 pm is sent out for next working day delivery. We take all feedback extremely seriously and I want to assure you that we will use your response to improve our delivery service. Once again I can only apologise for the late arrival of your order. I hope you are pleased with the way your comment has been addressed and that this unusual error does not deter you from using APL again in the future. Dominic

Posted 9 years ago

“Delivery is postponed and postponed again and again. Have not received anything yet”

Helpful Report

Posted 10 years ago

Hi Jen, I would like to apologise for the delay in delivering your order. On reading your review I immediately contacted our courier partner Interlink. Interlink would also like to apologise for the delay to your delivery. Unfortunately the van that was delivering your package was in an accident and caught fire. All the contents on the vehicle have been damaged and they are working their way through unloading the items off of the van today. I have spoken to our Fulfilment Manger who will resend your parcel today, this means that your delivery will be with you on Monday. I will call you shortly to discuss your order in more detail and will answer any questions you have. Once again please accept my apology for this extremely rare occurrence. Charlotte

Posted 10 years ago

“The delivery was on the day and times as stated in your email, however on my email to you and acknowledged on your email to me it should have been left at 88 if the deliverer got no answer. As it happened I was In but heard no knock at the door following the crunch on the gravel and the parcel was left in full view of the street. So no attempt was made to knock the door, no attempt to leave at 88 if no one in. Whoever did not bother to find out. Luckily it was neither raining nor stolen and I was in and heard the footsteps on the gravel. But not best pleased! C. Griffiths”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review APL, naturally we were concerned when we read your review as we weren't aware of there being an issue with your delivery. We have spoken to our courier and they have tracked the delivery of your order. According to our courier the delivery was sent to your specified address no.92. When the driver knocked on the door someone greeted him and signed for the parcel at 10.48am; our couriers have checked the electoral roll and this person is registered to no.92. Therefore there was no need for the driver to leave the delivery with a neighbour. We do have the name of the person who signed for the delivery and can supply this to you, however as this is an open platform we cannot not disclose this information. We are sorry that there has been some confusion with the receipt of your delivery. This is a very unusual situation and we hope that we have resolved your query. We appreciate your feedback and hope that this error does not deter your from ordering from us again in future. APL

Posted 10 years ago

“While the quality of the product is brilliant, we were stringed along with delivery times for around 3 months. We were informed at the start of the order that only a partial delivery would be made with the remaining quantity being delivered very shortly. We were given dates, but once those dates passed and our emails were ignored, I chose to phone up. I was then given further dates which were missed again missed. Final delivery of the complete order was delivered shortly 3 months of the initial placement. Again, the quality of the final product was brilliant, I would just avoid trusting their delivery time estimates on back-ordered stock.”

Helpful Report

Posted 10 years ago

The customer’s order was placed with the understanding that the majority of their purchase would need ordering from overseas. As customer states the order was for more than we had in stock and we informed them of this straight away. Unfortunately there was an unforeseen delay between our supplier finishing the bags and our shipper in the Far East collecting them. This meant it took 5 weeks for the bags to arrive instead of the 3 weeks approx we advised…this was our fault and we are sorry. On arrival in the UK our factory processed the job as quickly as they could. We were late replying to an e-mail chaser for which we apologise. This is a rare occurrence and we let the customer down. We will make sure everyone is kept better informed in the future.

Posted 10 years ago

“Although normally we get a good service, on my last order, I needed it by a certain date and promised the delivery and it didn't arrive. It was an emergency as we where exhibiting at a very large show and had run out of carrier bags, was then promised delivery direct to the show, this did not happen. We had to buy bags from another trader at the show and on our return back the next week to our office - they where waiting for us !! Delivery was done to the wrong address. On top of this, only 200 bags where sent instead of 300 and the printing on the bags was of poor quality. Sorry APL - but need to get it better next time!”

Helpful Report

Posted 10 years ago

Sorry, after 9 good print orders delivered, we goofed on the 10th. We made, with hindsight, an unrealistic promise to print and deliver within 5 days of order. It was made by a well meaning staff member while our print manager was on holiday. We have now seriously beefed up on holiday/sickness/disaster cover, by recruiting more brains and bodies to join our team. We have also beefed up on our training and systems. SO: It would not happen again, and we apologise to Mrs Arnold-Jones. We're going to phone Mrs Arnold-Jones to apologise and ask about the print, because it's the first we've heard of it. Obviously, if there is a prob, we'll deal with it.

Posted 10 years ago

APL Packaging Ltd is rated 4.8 based on 2,065 reviews