“Very efficient and reliable service. Wide selection of insurance products and providers. Helpful staff who are dedicated to ensure you are adequately covered.”
“Reassuring and professional. Advisors are very knowledgeable and their after-sales care is superb. Would definitely recommend Alternative over all other non-standard brokers that I've encountered”
“Very helpful staff and I am happy with policies they have set up for me over the past two years. They have such a nice group of people to talk to. They are very efficient in sorting out any small misunderstandings.”
“I hope the insurance is better than the proof reader at this company. Another error in issuing the policy which detracts from the overall quality. I am sure it will be put right but coming so soon after getting my name wrong on the policy doesn’t place this company in the top performing English proof reading performers.”
Hello,
Sorry to hear about the errors on your documents. I hope the documents are all sorted now, but if not then please call our team and we will rectify them as soon as possible.
Ellie
Customer Service
“My neighbor successfully recovered his car yesterday evening. This achievement owed a lot to your endeavors on his behalf. We are both grateful for the prompt, efficient and sympathetic service that you provided.”
“I received excellent help and quotes from Mr Darren Fisher. I needed help regarding something specific Mr Fisher not only offered me alternative ways of receiving insurance but also went the extra mile to check back whether I was successful after purchasing the insurance... really excellent customer service and one definitely beyond my expectations with most other companies just looking to make sale.”
“I came to alternative Insurance looking for unoccupied property insurance and the customer service was fantastic, always quick to get back to me, any issues were sorted straight away and I will definitely be coming back in the future, very reliable company with great customer service :)”
“Chris wilcock dealt with me. Really professional. Came across as really genuine not just another bored sales man. He is the reason I renewed with alternative. Great company. Very happy.”
“Aiden was absolutely fantastic. I'd got myself into a bit of a mess and didn't think it was possible to get car insurance again but Aiden I cannot fault. He was more than helpful, friendly, polite and an absolute pleasure to deal with. He phoned back when he said he would and gave me the help and information I so desperately needed not to mention my new policy. He's a joy and credit to your company. I'd have no hesitation with dealing with Aiden again in the future. I hope you have a recognition scheme in place as he really does do his job amazingly well and deserves to be recognised for his commitment and excellent first class service. Many thanks Joanne Hassall”
“The lady who dealt with my policy was called Kerry , She was so helpful , very polite , more professional . More telephone advisers should have a pleasing manor instead of the monotone voice a lot seem to have . Kerry 10 out of 10 . Thank you”
